topic Re: MODERATOR HELP PLEASE in Customer Care

MODERATOR HELP PLEASE

icezeus — Sat, 25 Apr 2020 17:08:00 GMT

Good Morning,

I have been trying to get through to QVC all morning but all that I get is a busy signal. I understand, but I still need answers.

I placed an order on 4/15 for a Pop 6 Tier collapsible Storage Shelf.

ON 4/20 a label was created, a tracking number issued and payment authorization sent to my bank.

4/23 The Item was charged to my bank account, which is supposed to happen when the item is shipped.

4/25 Today, there is no movement. When you check the tracking number. I am still seeing a notice that the label has been created. I would like my shelving unit that QVC has charged me for and to the best of knowledge has not even shipped. Creating a shipping label is not the same as shipping the item.

Thank you!!

Re: MODERATOR HELP PLEASE

KingstonsMom — Sat, 25 Apr 2020 17:25:14 GMT

@icezeus

You can also email this post to the Moderators at QVCSocialTeam@QVC.com, they're usually very quick to respond!

Re: MODERATOR HELP PLEASE

Kim-QVC — Sat, 25 Apr 2020 18:04:39 GMT

@icezeus wrote:

Good Morning,

I have been trying to get through to QVC all morning but all that I get is a busy signal. I understand, but I still need answers.

I placed an order on 4/15 for a Pop 6 Tier collapsible Storage Shelf.

ON 4/20 a label was created, a tracking number issued and payment authorization sent to my bank.

4/23 The Item was charged to my bank account, which is supposed to happen when the item is shipped.

4/25 Today, there is no movement. When you check the tracking number. I am still seeing a notice that the label has been created. I would like my shelving unit that QVC has charged me for and to the best of knowledge has not even shipped. Creating a shipping label is not the same as shipping the item.

Thank you!!

Hi @icezeus thank you for posting to us here in the Community Customer Care forum and for your recent order. i apologize the shipping has caused concern. I have opened an inquiry on this with our team that works with this vendor. I will email you their response. Kim

Re: MODERATOR HELP PLEASE

icezeus — Sat, 25 Apr 2020 22:34:22 GMT

@Kim-QVC wrote:
@icezeus wrote:
Good Morning,

I have been trying to get through to QVC all morning but all that I get is a busy signal. I understand, but I still need answers.

I placed an order on 4/15 for a Pop 6 Tier collapsible Storage Shelf.

ON 4/20 a label was created, a tracking number issued and payment authorization sent to my bank.

4/23 The Item was charged to my bank account, which is supposed to happen when the item is shipped.

4/25 Today, there is no movement. When you check the tracking number. I am still seeing a notice that the label has been created. I would like my shelving unit that QVC has charged me for and to the best of knowledge has not even shipped. Creating a shipping label is not the same as shipping the item.

Thank you!!
Hi @icezeus thank you for posting to us here in the Community Customer Care forum and for your recent order. i apologize the shipping has caused concern. I have opened an inquiry on this with our team that works with this vendor. I will email you their response. Kim

@Kim-QVC

Thank you for looking into this matter for me. I will wait 24 hours and if I have not heard from you I will reach out again.

Best-

Re: MODERATOR HELP PLEASE

icezeus — Mon, 27 Apr 2020 15:46:43 GMT

@Kim-QVC

Good Morning,

I still have no movement on my order that QVC charged me for a week ago. Tracking information still states that the label has been created.

Re: MODERATOR HELP PLEASE

Anonymous — Mon, 27 Apr 2020 15:58:30 GMT

@icezeus We've emailed the vendor to check on the shipping status. Unfortunately we haven't heard back yet. We'd like to give them today to answer and if we don't hear back we will issue a replacement or refund. Cindy

Re: MODERATOR HELP PLEASE

icezeus — Tue, 28 Apr 2020 18:09:32 GMT

@Anonymous @Kim-QVC

Good Morning, Still no movement, and I have been more then patient. Please refund me my money.

Thank You-

Re: MODERATOR HELP PLEASE

icezeus — Tue, 28 Apr 2020 22:25:08 GMT

@KingstonsMom

How do you E-mail a post. Do you mean copy and paste it into an e-mail. I am so annoyed and over QVC right now. I can kick myself for placing this order, but I wanted a bookcase that was already assembled, and all of the other places where I was able to locate Oragami items, would not ship to California.

I have two orders on auto-delivery and I am a hairs breath away from cancelling just due to my general annoyance in trying to get this situation handled.

Re: MODERATOR HELP PLEASE

Barbara-QVC — Tue, 28 Apr 2020 20:47:39 GMT

Hi @icezeus

I have issued a full refund to your original pay method. Should you receive your original shipment, please return the item to QVC following our normal return instructions noted on your packing slip.

I am sorry that we were unable to get the product to you.

Barb

Customer Care