topic BEYOND FRUSTRATED in Customer Care

BEYOND FRUSTRATED

Carpro — Fri, 24 Apr 2020 17:22:42 GMT

I bought my wife a $500 QVC gift card for her birthday in December through Cashstar.com. She went to use it a few days ago and it shows it has already been validated, which is TOTALLY untrue.

You say to talk to Cashstar, they say to talk to you. It's an endless ping pong game.

SOMEBODY needs to correct this ASAP. I have a nationally syndicated consumer radio show and feel strongly that if this is not resolved, I need to let my audience know not to do business with QVC, and I really don't like doing that, but feel it's the right thing to do to tell others.

Re: BEYOND FRUSTRATED

KingstonsMom — Fri, 24 Apr 2020 17:31:02 GMT

@Carpro

You can also email the Mods with all of your order details to QVCSocialTeam@QVC.com.

They're very quick to respond and super helpful!

Re: BEYOND FRUSTRATED

Kachina624 — Fri, 24 Apr 2020 17:31:40 GMT

I don't know what Cashstar is, but I've read several news articles in the past few months about gift cards being hijacked before being bought by an innocent consumer. It could be that you're the victim of a criminal act. Do a little research online before making accusations. I don't see where QVC could be at fault.

Re: BEYOND FRUSTRATED

50Mickey — Fri, 24 Apr 2020 17:31:55 GMT

@Carpro wrote:
I bought my wife a $500 QVC gift card for her birthday in December through Cashstar.com. She went to use it a few days ago and it shows it has already been validated, which is TOTALLY untrue.

You say to talk to Cashstar, they say to talk to you. It's an endless ping pong game.

SOMEBODY needs to correct this ASAP. I have a nationally syndicated consumer radio show and feel strongly that if this is not resolved, I need to let my audience know not to do business with QVC, and I really don't like doing that, but feel it's the right thing to do to tell others.

@Carpro It seems like your beef is with Cashstar not QVC. Did you read the reviews of Cashstar before you purchased a gift card? They have horrible reviews.

Re: BEYOND FRUSTRATED

50Mickey — Fri, 24 Apr 2020 17:34:32 GMT

@KingstonsMom He didn't order anything from QVC. He bought a gift card from someplace called Cashstar and when his wife tried to use it it was not valid. Not QVC's fault.

Re: BEYOND FRUSTRATED

KingstonsMom — Fri, 24 Apr 2020 17:48:50 GMT

@50Mickey

Thanks for explaining!

I thought the OP was saying that he bought a $500 QVC gift card from QVC.

Re: BEYOND FRUSTRATED

mcgill — Fri, 24 Apr 2020 17:54:23 GMT

Same thing happened to me...Gift card still is not in my account from December...They tell me also that mine has been used, then says "Oh no that was last years etc etc etc. They say call QVC....QVC "s customer service knows nothing...Even though I give them all the letters and numbers...So I go back to square one I go....Never again use this gift card company. Wish me luck...good luck to you as well.

Re: BEYOND FRUSTRATED

Love my grandkids — Fri, 24 Apr 2020 17:55:08 GMT

@Carpro Cashstar is the one you need to deal with. Q has NOTHING to do with a likely hijacked gift card.

The reviews for this vendor are terrible.

Get on your "talk show" (which I'm inclined to doubt) and bag on Cashstar.

Re: BEYOND FRUSTRATED

Kachina624 — Fri, 24 Apr 2020 18:03:17 GMT

@Carpro I'd contact the consumer complaint division of your state's attorney general's office. Let them investigate. One way or another, you've been snookered.

Re: BEYOND FRUSTRATED

Krimpette — Fri, 24 Apr 2020 18:03:54 GMT

Make sure you dis the right company, should you decided to air your gripe on your radio show.

Re: BEYOND FRUSTRATED

Imaoldhippie — Fri, 24 Apr 2020 18:23:29 GMT

@Krimpette .......I was just going to post the same thing. He will sound like an idiot and his listeners will know it.

Re: BEYOND FRUSTRATED

Pook — Fri, 24 Apr 2020 18:27:05 GMT

@Carpro Like others have stated, it appears the issue is with Cashstar and that the card sold to you was used by someone else who had the card number and may even have been an employee of Cashstar. Not QVC's fault!!!

Re: BEYOND FRUSTRATED

ScrapHappy — Fri, 24 Apr 2020 18:28:37 GMT

@Carpro wrote:
I bought my wife a $500 QVC gift card for her birthday in December through Cashstar.com. She went to use it a few days ago and it shows it has already been validated, which is TOTALLY untrue.

You say to talk to Cashstar, they say to talk to you. It's an endless ping pong game.

SOMEBODY needs to correct this ASAP. I have a nationally syndicated consumer radio show and feel strongly that if this is not resolved, I need to let my audience know not to do business with QVC, and I really don't like doing that, but feel it's the right thing to do to tell others.

This is why I stopped buying gift cards from QVC. I purchased one for my sister's birthday which is 12/17. Bought about a week before Thanksgiving, thinking that was plenty of time. Nope. When I would try to get information about being processed or shipped, neither QVC or Cashstar could help. I was told the same thing, QVC would say call Cashstar and Cashstar would say call QVC. The problem is they are two different companies that don't work together and don't help each other. I hope you get this worked out.

Re: BEYOND FRUSTRATED

ValuSkr — Fri, 24 Apr 2020 18:44:31 GMT

Please let us know the radio show's name and when it airs. Thank you.

Re: BEYOND FRUSTRATED

FranandZoe — Fri, 24 Apr 2020 18:56:56 GMT

If you paid with a credit card or Paypal file a complaint through them.

Re: BEYOND FRUSTRATED

debfau — Fri, 24 Apr 2020 19:01:47 GMT

You know a lot of you are trying to say it's not QVC's fault it's Cashstar's fault and to complain to them - well Cashstar is who QVC now uses when you go to purchase your QVC gift card directly on the QVC site.

So if the OP bought his gift card directly from the QVC site and it won't work now - I would be calling out QVC as it wasn't his choice to use Cashstar to obtain the gift card that now isn't good.

Re: BEYOND FRUSTRATED

haddon9 — Fri, 24 Apr 2020 19:05:13 GMT

@KingstonsMom wrote:
@50Mickey

Thanks for explaining!

I thought the OP was saying that he bought a $500 QVC gift card from QVC.

@KingstonsMom I thought so too. I've never heard of Cashstar.

Hope the OP get this resolved.

Re: BEYOND FRUSTRATED

Carpro — Fri, 24 Apr 2020 19:32:12 GMT

QVC authorizes CashStar for gift cards, therefore to me, it is a QVC issue. It is QVC who should figure this out with CashStar, so disagree with those who say it is not QVC's problem.

And for those who asked about my radio, one of you doubted it, here is where it airs:

***edited to remove link

Re: BEYOND FRUSTRATED

debfau — Fri, 24 Apr 2020 19:16:14 GMT

@Kachina624 wrote:
I don't know what Cashstar is, but I've read several news articles in the past few months about gift cards being hijacked before being bought by an innocent consumer. It could be that you're the victim of a criminal act. Do a little research online before making accusations. I don't see where QVC could be at fault.

When you go online to buy a QVC gift card (directly on QVC's website) - it appears QVC has outsourced who is issuing their gift cards because it now takes you to Cashstar to purchase your QVC gift card.

Re: BEYOND FRUSTRATED

Barbara-QVC — Fri, 24 Apr 2020 19:34:13 GMT

Hi @Carpro

Welcome to our forums. I can certainly understand your frustration. In looking at your wife's account, I see that a request has been sent to our team that handles gift cards to have this matter looked into for her.

Barb

Customer Care