topic Re: Customer Service Question in Customer Care

Customer Service Question

Reconnaissant — Fri, 17 Apr 2020 21:12:38 GMT

Moderator.

I checked order status and the item is now advanced order.

Any idea why this is advanced or when this item will ship?

Thanks

Re: Customer Service Question

Barbara-QVC — Fri, 17 Apr 2020 21:24:21 GMT

Hi @Reconnaissant

I am very sorry for any misunderstanding. Yout item is an advance order that is scheduled to ship on 4/20 with an estimated delivery date of 4/28.

Barb

Customer Care

Re: Customer Service Question

Reconnaissant — Fri, 17 Apr 2020 21:42:07 GMT

@Barbara-QVC

Thanks Barb.

Re: Customer Service Question

Pecky — Sat, 18 Apr 2020 13:25:39 GMT

I have a question also. When checking my order status I saw this message "A mechanical failure has delayed delivery. We're adjusting plans to deliver your package as quickly as possible. " What exactly does this mean?

Re: Customer Service Question

Anonymous — Sat, 18 Apr 2020 14:47:23 GMT

Hi @Pecky sounds like it could be a warehouse issue, but I don't know. Please email the order number to QVCSocialTeam@qvc.com and I will look into it for you.