topic Re: No Movement in Customer Care

No Movement

SuhseK — Fri, 17 Apr 2020 17:26:20 GMT

I know it's a difficult time, but, I'd appreciate any update on a recent order #

04/12/2020 | Order #6809095082

It's been in process for 5 days, and I'm just hoping there isn't a problem.

Thanks, so much!

Re: No Movement

Kachina624 — Fri, 17 Apr 2020 17:54:26 GMT

@SuhseK Yes, that's not unusual as they seem to have a skelton crew working in the warehouse. I've got several that have been there that long.

Re: No Movement

ladyann45 — Fri, 17 Apr 2020 18:30:50 GMT

I heard one of the host this moring say that they are working with a crew of 100 or less out of a staff of 3000 or more. I suppose they are trying to be as careful as possible with all of the things going on in their warehouses as well. We all have to be patient because it is no longer business as usual with some companies. My son works for the post office and my friend is a driver for ups and I remind them to please be careful.

Re: No Movement

Beth-QVC — Fri, 17 Apr 2020 19:06:02 GMT

@SuhseK

I apologize for any delays in shipping as our fulfillment centers are experiencing staffing shortages due to the current health crisis.

Beth QVC

Re: No Movement

SuhseK — Fri, 17 Apr 2020 19:30:10 GMT

Thank You, so much, Beth.

I don't want this to come across as a complaint. I have no urgent need for the items, I was just concerned, there might have been a problem with the order,

I really appreciate your quick response. Be safe to everybody there!

Re: No Movement

Beth-QVC — Fri, 17 Apr 2020 19:39:32 GMT

@SuhseK

It is my pleasure to assist you! Stay safe and healthy.

Beth QVC

Re: No Movement

Tinytuna01 — Fri, 17 Apr 2020 19:40:14 GMT

That's my concern too, I have an order that's been processing since 3/17/20. Is it lost somewhere? That's a long time to be processing with no movement. I'm not trying to complain, I just want to make sure something hasn't gone wrong

Re: No Movement

Beth-QVC — Fri, 17 Apr 2020 19:52:29 GMT

@Tinytuna01

I apologize but we are experiencing delays at our fulfillment centers due to staffing shortages caused by the current health crisis. We thank you in advance for your continued patience.

Beth QVC

Re: No Movement

grooms — Fri, 17 Apr 2020 20:31:53 GMT

I too have that problem as I ordereed the TSV D&C beach pants on 4/9 and still it is in processing? I ordered these BEFORE they were on the TSV day. Everything else around tht dte I ordered has been received? Also - hopefully the MODS can help because I sent an email and got a form letter back in return. On 4/1 I ordered the Clark's A376429 for $69.98 and received them but on 4/16 these same Clark shows were being sold for $57.75 and asked for a price adjustment so I need someone to help me with this.....this is not a warehouse issue but a staff issue from those who should be working from home! Help MODS

Re: No Movement

Beth-QVC — Fri, 17 Apr 2020 20:56:23 GMT

@grooms

A376429 comes up as a Denim & Co item. Would you please describe the Clarks that needs the refund? Is it the red espadrilles?

Beth QVC

Re: No Movement

grooms — Fri, 17 Apr 2020 21:36:26 GMT

Clark's A288982. The other item number is D&C white beach pants I have been waiting since 4/9 to be shipped.....the Clark's were shipped on 4/1 and went on sle 4/16/ Thank you.

Re: No Movement

Beth-QVC — Fri, 17 Apr 2020 21:44:55 GMT

@grooms

I have processed a refund of $12.23 for the Clark's A288982.Current processing time for refunds is 3 to 5 business days.

Beth QVC

Re: No Movement

grooms — Fri, 17 Apr 2020 22:15:29 GMT

That's great Beth.....I will probably see my refund before I receive my D&C beach -pants LOL - thank you.

Re: No Movement

Kachina624 — Fri, 17 Apr 2020 22:33:10 GMT

@grooms Your beach pants are probably with my and everybody else's beach pants. Nobody has reported receiving them. There's obviously a delay with QVC receiving them. Considering priorities, I'd rather see medical supplies shipped than beach pants.