topic Re: Please hold... in Customer Care

Please hold...

tl98466 — Fri, 17 Apr 2020 01:12:31 GMT

Chat option is NOT working, so I called. Got disconnected twice and now, I've been on hold for almost 2 hours! Simply trying to get the status of a return. USPS says it was delivered to QVC weeks ago, but as of last week, when I spoke with customer service, I was told they haven't received it.

Re: Please hold...

Melvin-QVC — Fri, 17 Apr 2020 01:17:50 GMT

@tl98466 wrote:

Chat option is NOT working, so I called. Got disconnected twice and now, I've been on hold for almost 2 hours! Simply trying to get the status of a return. USPS says it was delivered to QVC weeks ago, but as of last week, when I spoke with customer service, I was told they haven't received it.

@tl98466 I'm so sorry. Please email us at QVCSocialTeam@qvc.com and we'll be happy to help.

Re: Please hold...

tl98466 — Fri, 17 Apr 2020 02:33:47 GMT

Thanks Melvin! You ROCK!

Re: Please hold...

Love my grandkids — Fri, 17 Apr 2020 03:18:42 GMT

@tl98466 The chat opton has not worked for years.

Re: Please hold...

RealtyGal2 — Fri, 17 Apr 2020 09:38:47 GMT

You must have called at a real high traffic time. When I call customer service I have never had to wait more than two minutes, usually less. Maybe they have laid off people due to the pandemic. Sorry you are having a hard time.

Re: Please hold...

Pecky — Fri, 17 Apr 2020 12:31:13 GMT

I haven't had any issues with the chat option. I am sure it is really busy now with reduced staff. Before all of this happened live chat was very fast.