topic Re: Is Shipping Delayed Again? in Customer Care

Is Shipping Delayed Again?

hotbuyer — Wed, 15 Apr 2020 23:27:33 GMT

Can someone from the social team answer this please, I don't know what is going on once again with the shipping. So in the past couple of weeks to my shock because of what is going on with everything in the world QVC has been shipping my items super fast for once , I am talking faster than they have in years.. Well fast forward to today I purchased a couple of items on Saturday and no moment at all yet. I am not complaining, just inquring if conditions have changed in the last week and should I expect the usually slow shipping again??

Re: Is Shipping Delayed Again?

Tangocash — Wed, 15 Apr 2020 23:40:43 GMT

I copied this from the QVC page:

Due to local & global health concerns, the expected delivery date for your order, or processing your return, may be delayed. While we’re working hard to get orders out & returns processed just as soon as we can, know how much we appreciate your patience.

Re: Is Shipping Delayed Again?

hotbuyer — Thu, 16 Apr 2020 03:53:47 GMT

@Tangocash Thanks I must of missed that and I knew the quick shipping would come to an end.It was nice while it lasted.

Re: Is Shipping Delayed Again?

loriqvc — Thu, 16 Apr 2020 03:57:38 GMT

@hotbuyer - As always with QVC, I think it totally depends on what you buy. I haven't experienced any delays at all with my orders (just sharing, not trying to rub it in!), which have spanned categories from kitchen to home to food to clothing. A couple of items have even arrived within five days of the time I ordered them. Depending on the vendor fulfilling your order, it may move quickly from "In Process" to being shipped and arriving at your doorstep, or it may sit in the processing phase for quite awhile if the vendor is having any issues. I hope you get your orders soon!

Re: Is Shipping Delayed Again?

sunshine45 — Thu, 16 Apr 2020 05:59:03 GMT

@loriqvc wrote:
@hotbuyer - As always with QVC, I think it totally depends on what you buy. I haven't experienced any delays at all with my orders (just sharing, not trying to rub it in!), which have spanned categories from kitchen to home to food to clothing. A couple of items have even arrived within five days of the time I ordered them. Depending on the vendor fulfilling your order, it may move quickly from "In Process" to being shipped and arriving at your doorstep, or it may sit in the processing phase for quite awhile if the vendor is having any issues. I hope you get your orders soon!

i placed an order for a temptations item on the 14th and received it on the 15th.....it came from new jersey to baltimore. i was a bit shocked at that super fast shipping. i do think you are right though.......along with the virus situation......it depends on what the item is, which warehouse it is in (or if it is coming directly from the vendor), and which shipping method is used.

Re: Is Shipping Delayed Again?

hotbuyer — Thu, 16 Apr 2020 15:00:18 GMT

Thanks all !!!Yes it is strange I looked at my orders last week and the week before and things were shipped within a day or two which has been unheard of at least to me since about 4 years ago from QVC. They were just dangling the carrot I guess haha. Still no change of status today and if one of the Mods sees this could you please just check my only two open orders for me, I would really appreciate it .

Re: Is Shipping Delayed Again?

emmygrace — Thu, 16 Apr 2020 21:31:46 GMT

@hotbuyer wrote:
@Tangocash Thanks I must of missed that and I knew the quick shipping would come to an end.It was nice while it lasted.

Still waiting on my order...hopefully I'll get it tomorrow!

Re: Is Shipping Delayed Again?

dooBdoo — Thu, 16 Apr 2020 22:44:15 GMT

@hotbuyer wrote:
Thanks all !!!Yes it is strange I looked at my orders last week and the week before and things were shipped within a day or two which has been unheard of at least to me since about 4 years ago from QVC. They were just dangling the carrot I guess haha.

Still no change of status today and if one of the Mods sees this could you please just check my only two open orders for me, I would really appreciate it .

@hotbuyer, You might want to try contacting the moderators at their email address: QVCSocialTeam@qvc.com. They've posted that the customer service group is working with a skeleton crew, so that makes me think that as hard as they try to be watchful for those of us needing help some of the threads and posts might be missed. Best of luck to you, and to everyone!🌻

Re: Is Shipping Delayed Again?

hotbuyer — Fri, 17 Apr 2020 18:43:53 GMT

@dooBdoo Thanks .. I didn't realize that and I was wondering that because usually the Social team are always fast and good to responding to people in here.Luckily one of my items finally shipped today!!!

Re: Is Shipping Delayed Again?

Ludog — Sun, 19 Apr 2020 20:14:29 GMT

I'm a fairly patient person and I understand that we are trying to get by in these unusal times but come on QVC. I ordered a pair of jeans 13 days ago and they are still processing. By the time I get them and with the current state of this pandemic, they won't fit me. At least give me the option of cancelling them. Online it says that my order can't be changed. I will be calling on Monday.

Re: Is Shipping Delayed Again?

GusMo — Tue, 21 Apr 2020 15:46:20 GMT

@Ludog wrote:
I'm a fairly patient person and I understand that we are trying to get by in these unusal times but come on QVC. I ordered a pair of jeans 13 days ago and they are still processing. By the time I get them and with the current state of this pandemic, they won't fit me. At least give me the option of cancelling them. Online it says that my order can't be changed. I will be calling on Monday.

Same here. TSV leggings not here. TSV Vionic sandals backordered. Another order 5 days ago still in process. Unable to cancel any of them.
I feel I've been patient. At least refund the shipping costs.

Re: Is Shipping Delayed Again?

lovesallanimals — Tue, 21 Apr 2020 17:04:27 GMT

I have many items that have not shipped, some still in process for 2 weeks. Normally, I would be extremely upset and calling customer care. However, during these trying times, there is a reduction in personnel working in the warehouses, UPS and the postal service. So we just have to have patience eventually everything gets shipped we just have to wait and be calm. As they say, "this should be our worst problem" when so many people are sick and dying.

Re: Is Shipping Delayed Again?

DesertD — Tue, 21 Apr 2020 19:09:38 GMT

I totally understand your frustration. I placed an order for a Radley handbag on 4/11 and it's still IN PROCESSING. That was 10 days ago the order was placed! 10 DAYS!!!

I ordered a Vera Bradley bag & it was shipped the next day. AND if I hear that standard response about the COVID-19 situation causing delays & they appreciate our patience, I'm going to lose my mind. After 10 days of processing, my patience has ended. Now I don't want the handbag anymore as it reminds me of the crummy customer service. how can 1 item go out so quickly and the other be stuck in limbo? Did the order for the Radley handbag get lost in the system? At this point the explanation is irrelevant.

Re: Is Shipping Delayed Again?

Tinytuna01 — Sat, 25 Apr 2020 17:25:34 GMT

This is so sad but so true. I have an order for a laptop that was placed on 3/17/20 and is still processing to this day. I've called 3 different times and was given 3 different answers. Now going through and reading all the issues people are having with the laptops they received, has taken the fun and excitement out of actually receiving this darn thing and it won't let me cancel the order as I don't think I want it anymore.

Re: Is Shipping Delayed Again?

GoldNotSilver — Mon, 04 May 2020 13:07:48 GMT

I ordered a Dooney bag on April 18. It's May 4, and still shows 'in process' and I'm not able to cancel the order. I won't be ordering anything more from QVC until this pandemic is over, as they seem to be inadequately staffed to ship what they're still selling.

Re: Is Shipping Delayed Again?

DrKelli — Mon, 04 May 2020 14:19:28 GMT

I get that QVC is operating on probably a short staff, but I have 2 orders placed on April 25 that still haven't been shipped. I don't want to cancel them--I want my order!

Re: Is Shipping Delayed Again?

GoneButNotForgotten — Mon, 04 May 2020 15:34:59 GMT

@GusMo wrote:
@Ludog wrote:
I'm a fairly patient person and I understand that we are trying to get by in these unusal times but come on QVC. I ordered a pair of jeans 13 days ago and they are still processing. By the time I get them and with the current state of this pandemic, they won't fit me. At least give me the option of cancelling them. Online it says that my order can't be changed. I will be calling on Monday.
Same here. TSV leggings not here. TSV Vionic sandals backordered. Another order 5 days ago still in process. Unable to cancel any of them.
I feel I've been patient. At least refund the shipping costs.

for crying out loud--there's a PANDEMIC going around. I'm surprised they aren't delayed any more than they are.

Re: Is Shipping Delayed Again?

SueC57 — Mon, 04 May 2020 16:30:06 GMT

I placed a large order on April 18 and of course they all shipped separately, the first item a Bali bra shipped on 4/20. Everything else shipped 2 or 3 days later and I received them. The bra never moved after 4/23. I have called many times asking what to do about this, I called on Saturday after it didn't arrive and they told me it finally moved over the weekend. So I may have it this week. I say good thing I'm currently working from home as bras are optional most days. I feel like between QVC's neverending issues and the USPS we're lucky to receive anything at all right now.

Re: Is Shipping Delayed Again?

Chubbychu — Thu, 21 May 2020 10:59:27 GMT

I agree. If the delay is longer than 7 days, cancellation should be an option.

Re: Is Shipping Delayed Again?

AZAK — Thu, 11 Jun 2020 22:53:58 GMT

My order of 4 dresses has not moved nor shown any information for TWO WEEKS! Customer service agent told me he was cancelling it for me and "give it a couple of days" to show up on site & at my bank account. That was a lie. When I called 2 days later (online customer service), the guy was honest in telling me "there's really nothing I can do about it at this point." Now, I'm left hanging again!