topic Order not showing up in Customer Care

Order not showing up

HannahB13 — Tue, 07 Apr 2020 02:37:23 GMT

Is anyone having problems with orders not showing up under order status? Money hasn’t been taken out of my account, and I never got a confirmation email. I did get a order number after check out, but like a dummy didn’t write it down.

I don’t want to take the risk of reordering, and be charged twice if the first one ends up going through.
I know qvc has been getting a surplus of orders, so I was wondering if anyone else has had this happen?

Re: Order not showing up

Kachina624 — Tue, 07 Apr 2020 03:02:04 GMT

I placed an order this morning that has never appeared in order status. I'm not redoing it because I don't want to bother with a duplicate order. I'll do without.

Re: Order not showing up

Sage04 — Tue, 07 Apr 2020 05:11:21 GMT

I placed an order about four hours ago. Just checked after reading this and it says ¨In Process¨

Re: Order not showing up

Susan-QVC — Tue, 07 Apr 2020 13:17:57 GMT

@HannahB13 wrote:
Is anyone having problems with orders not showing up under order status? Money hasn’t been taken out of my account, and I never got a confirmation email. I did get a order number after check out, but like a dummy didn’t write it down.

I don’t want to take the risk of reordering, and be charged twice if the first one ends up going through.
I know qvc has been getting a surplus of orders, so I was wondering if anyone else has had this happen?

@HannahB13 I will take a look and follow up by email.

Susan

Re: Order not showing up

SharkE — Tue, 07 Apr 2020 15:42:58 GMT

@Susan-QVC while your at it see if you can figure out why my return seems to be sitting at the post office. EXCHANGED the artic expedition coat for a bigger size. all I want is to be sent back an exchange. It has to get in the mail stream for this to happen.

Re: Order not showing up

Susan-QVC — Tue, 07 Apr 2020 18:35:56 GMT

@SharkE wrote:

@Susan-QVC while your at it see if you can figure out why my return seems to be sitting at the post office. EXCHANGED the artic expedition coat for a bigger size. all I want is to be sent back an exchange. It has to get in the mail stream for this to happen.

@SharkE No info noted on what could be holding up this return. We need to allow shipping time and processing time to exchange, we have plenty available.

Susan