topic Re: Returns not processed in Customer Care

Returns not processed

goodmom — Tue, 31 Mar 2020 17:35:26 GMT

I returned several QVC items last Tuesday. They still have not shown up on my account. I sent an email request but got no response.

Re: Returns not processed

Kachina624 — Tue, 31 Mar 2020 17:39:38 GMT

@goodmom QVC has always been slow in processing returns. My last one recently took at least 10 days to be acknowledged and credited.

Re: Returns not processed

goodmom — Tue, 31 Mar 2020 17:45:18 GMT

Thank you!

Re: Returns not processed

Nightowlz — Tue, 31 Mar 2020 18:11:37 GMT

My return sat some place for who knows how long. The place it was sitting told me to call Q & tell them ? persons name said to call & issue credit. I had to call to receive my credit. Not ordering until QVC fixes their return issues. I should not have to call to get my credit. I only did this because I did not want to pay my Q bill then have a credit issued & have a check issued or have to buy something else. I did not want either.

I don't like dealing with hassles so I just stay away from them. LOL!!!

Re: Returns not processed

itsmagic — Tue, 31 Mar 2020 18:19:33 GMT

It takes about 10 days for my return to be acknowledged via e-mail. And then 3-4 days after that for the money to come back to my credit card.

Re: Returns not processed

goodmom — Tue, 31 Mar 2020 18:23:58 GMT

I will wait a couple more days. If nothing happens I will make a phone call.

Re: Returns not processed

Susan-QVC — Tue, 31 Mar 2020 18:27:13 GMT

@goodmom wrote:

I returned several QVC items last Tuesday. They still have not shown up on my account. I sent an email request but got no response.

@goodmom If you would like to provide us the order number we will be happy to take a look. Please email the numbers to QVCSocialTeam@qvc.com.

Susan

Re: Returns not processed

sarahpanda — Tue, 31 Mar 2020 18:35:12 GMT

Slow return credit is the very reason I've stopped ordering from QVC....to much hassle.

Re: Returns not processed

FancyPhillyshopper — Tue, 31 Mar 2020 23:43:33 GMT

If I worked in the Returns department I would spray everything inside and outside with disinfectant and wait for it to dry and hopefully any virus traces to dissipate before I even thought about examining the box.

How many days does it take for Covid 19 to disappear from cardboard?

Probably they have reduced staffing also.

I can certainly understand a longer time to process returns!

Safety and health come first!

Re: Returns not processed

SarahW — Wed, 01 Apr 2020 00:12:45 GMT

@FancyPhillyshopper wrote:

If I worked in the Returns department I would spray everything inside and outside with disinfectant and wait for it to dry and hopefully any virus traces to dissipate before I even thought about examining the box.

How many days does it take for Covid 19 to disappear from cardboard?

Probably they have reduced staffing also.

I can certainly understand a longer time to process returns!

Safety and health come first!

Exactly RIGHT. People seem to selfishly FORGET that the entire world is having a pandemic. Heaven forbid our refund take longer than normal.

Re: Returns not processed

n225 — Wed, 01 Apr 2020 21:56:39 GMT

I too have many issues with returns. They are not timely and I should not have to call to get it fixed. Also, I am not sure about anyone, but QVC has threatened to close my account of more than 20 years because of my returns. They do not take any credit in misrepresenting products, wrong siziing, or where it is imported from. I am sure it is just a matter of time before I will not be shopping at QVC. Stay healthy and safe!

Re: Returns not processed

goodmom — Wed, 01 Apr 2020 22:53:26 GMT

I am well aware there are other concerns in the world. I was not being selfish. It was more than one item returned and I was just concerned.

Re: Returns not processed

gellen — Thu, 02 Apr 2020 14:24:08 GMT

I am waiting for a credit for a return that was sent back over two weeks ago. I did email QVC and they said it should be coming shortly. Not the most important thing going on I realize. I imagine that they might be shortstaffed at either the post office or QVC itself.

Re: Returns not processed

Since92 — Fri, 03 Apr 2020 04:46:24 GMT

I understand your frustration. I returned two items last Friday (3/27), one to QVC, one to HSN. On the QVC box I used their prepaid label; on the HSN box I paid shipping up front. On Monday (3/30), I received an email from HSN that my return was received and processed. Still waiting on QVC... I know that even large companies have downsized to minimize the covid19 threat, but these two companies (separate, but owned by the same parent company) are so vastly different in processing returns, now AND BEFORE the virus crisis. Since HSN now carries almost the same products as QVC, maybe look into HSN if considering further TV/online shopping??