topic Re: What is QVC doing with pricing in Customer Care

What is QVC doing with pricing

Chatyone 2 — Mon, 30 Mar 2020 22:06:05 GMT

I ordered a gift for my daughter for her birthday which is tomorrow ,I cannot get out as I have kidney disease and was told don't go out .. I just got it today .. I thought okay $63.00 plus for a little top ( Peace Love World) I go and check it today and its now$37.00..So I figured I would tell my daughter if she didn't care for it she could send it back..and now embarrassed that it was reduced..I will talk her into sending it back and I will give her money for what I paid .. I have noticed this before I guess I am just upset I couldn't get her anything nice for her birthday ..but there are plenty left so I would not think it would be reduced that soon..oh well ..be safe everyone

Re: What is QVC doing with pricing

Kachina624 — Mon, 30 Mar 2020 22:10:26 GMT

If you bought it within 30 days, call CS for a price adjustment. They'll refund the difference. Do it all the time.

Re: What is QVC doing with pricing

sunshine45 — Mon, 30 Mar 2020 22:11:36 GMT

call or email customer service to get the price difference credited back to your method of payment.

if she likes it she can keep it and then you can tell her she has more to spend (or order her a gift card) since it got marked down several days after you purchased it.

if she doesnt like it, ask her to send it back and then mail her a check or a gift card for the amount you wanted to spend.

not quite sure why you are embarrassed though?

Re: What is QVC doing with pricing

Beth-QVC — Mon, 30 Mar 2020 22:27:28 GMT

@Chatyone 2

I am sorry this happened but all is not lost! I have refunded you the difference. Hope your daughter likes her birthday present!

Beth QVC

Re: What is QVC doing with pricing

RU4 real — Mon, 30 Mar 2020 23:06:20 GMT

I've purchased several items over the last 10 days and the price has dropped on most of the items. I called CS 3 times got a busy signal twice and a dial tone when the call transferred.

Re: What is QVC doing with pricing

sunshine45 — Mon, 30 Mar 2020 23:11:14 GMT

@RU4 real wrote:
I've purchased several items over the last 10 days and the price has dropped on most of the items. I called CS 3 times got a busy signal twice and a dial tone when the call transferred.

@RU4 real

email qvcsocialteam@qvc.com with order numbers, date, and item numbers. i also included my pricing and the new pricing. they were very prompt in giving me credits back to my account.

Re: What is QVC doing with pricing

loriqvc — Tue, 31 Mar 2020 00:00:30 GMT

@sunshine45 - Yep, me too! Despite all the craziness out in the world and around these forums from time to time, the social team continues to be lightning-fast in its response and ultra-helpful in its actions. A big thanks to all of them!

Re: What is QVC doing with pricing

Kachina624 — Tue, 31 Mar 2020 00:29:56 GMT

@RU4 real wrote:
I've purchased several items over the last 10 days and the price has dropped on most of the items. I called CS 3 times got a busy signal twice and a dial tone when the call transferred.

@RU4 real There's a form under CS online you can fill out to request a price adjustment. All you need is your order number. They respond very fast.

Re: What is QVC doing with pricing

Chatyone 2 — Tue, 31 Mar 2020 13:19:13 GMT

Thank you Beth so much..I have been shopping for over 22 yrs and I never knew about this

Re: What is QVC doing with pricing

Pearlee — Tue, 31 Mar 2020 14:11:34 GMT

The QVC Social Team's customer service is the best I've had anywhere at any time. They are super helpful and do respond very quickly. I am grateful to have this service so I don't have to call in and be on hold or get cut off, and since unlike in the old QVC days, it is almost impossible to get to talk to a supervisor with a more complex problem. Thanks to the Social Team for great customer service!

Re: What is QVC doing with pricing

RU4 real — Wed, 01 Apr 2020 20:48:49 GMT

@sunshine45 wrote:
@RU4 real wrote:
I've purchased several items over the last 10 days and the price has dropped on most of the items. I called CS 3 times got a busy signal twice and a dial tone when the call transferred.

@RU4 real

email qvcsocialteam@qvc.com with order numbers, date, and item numbers. i also included my pricing and the new pricing. they were very prompt in giving me credits back to my account.

I finally had to do that. because once I got through to CS the agents wasn't able to put up the price history. She tried two separate items. She said she was going to let corporate know about the issue and suggested i call back in about an hours. Of course when I did call back I couldn't get through.