topic Re: Help From Mods Please in Customer Care

Help From Mods Please

Jackhound Mom — Mon, 30 Mar 2020 00:35:34 GMT

I placed an order on the 19th for DQ earrings and delivery date was 28th. I waited until then to call because there has never been any tracking and they never came. I asked to cancel but CS said "no" in process but behind.

Please could you cancel for me? If so thank you. I'm hoping you will be able to do what the gal on the call could not

Cathy

Re: Help From Mods Please

Beth-QVC — Mon, 30 Mar 2020 00:54:23 GMT

@Jackhound Mom

I am very sorry but I cannot cancel the order. I have marked the order that when it ships and you would like to return it, we would pick up the return cost.

Beth QVC

Re: Help From Mods Please

Jackhound Mom — Mon, 30 Mar 2020 11:31:44 GMT

Thank you @Beth-QVC ! Would you mind telling me why the order can not be canceled?

Re: Help From Mods Please

Anonymous — Mon, 30 Mar 2020 12:09:22 GMT

@Jackhound Mom The order is too far along in the shipping process to cancel. I apologize for the frustration. Cindy