topic Re: QVC received authorization code from bank, but is not charging my card in Customer Care

QVC received authorization code from bank, but is not charging my card

Sue29243 — Sun, 29 Mar 2020 20:35:19 GMT

I called Customer Service last night. They stated that the could not charge my card (unknown problem). While on the phone, they attempted again and I was told that the charge is now pending. I called my bank today and they stated that the pending status was not done last night (as the agent had told me), but the authorization code was done on 3/23 which was 5 days prior to my call. It is now 3/29 and my account still has not been debited. What is going on? I tried calling today (twice), but as soon as I entered the order number in question and my phone number, a busy signal immediately sounded. Please help me!

Re: QVC received authorization code from bank, but is not charging my card

Lucylu12 — Sun, 29 Mar 2020 20:41:21 GMT

Contact the the Qvcsocialteam@qvc.com they are wonderful and very quick to respond. They are the best customer service people that the Q has.

Re: QVC received authorization code from bank, but is not charging my card

Kachina624 — Sun, 29 Mar 2020 21:24:16 GMT

@Sue29243 Your credit card is not charged until your order ships.

Re: QVC received authorization code from bank, but is not charging my card

Pecky — Sun, 29 Mar 2020 21:24:33 GMT

This is going one with me. When I asked for a price adjustment I was told that I had an overdue payment for one of my easy pays. I asked how that it automatically is charged to my cc. She said it didn't go through. I went online with my cc company and it shows pending since 3/23. I spoke with my cc company & I was told that QVC hasn't claimed it and until they do it will remain pending for 30 days. So, it is not my cc issue it is with QVC.

Re: QVC received authorization code from bank, but is not charging my card

Beth-QVC — Mon, 30 Mar 2020 02:24:06 GMT

@Pecky

Your bank is correct. There was a glitch on the 23rd where easy payments were authorized but did not move to billing. We are correcting this now. I apologize for any inconvenience as you certainly were not overdue.

Beth QVC

Re: QVC received authorization code from bank, but is not charging my card

Sue29243 — Mon, 30 Mar 2020 04:43:54 GMT

Thank you for your suggestion. I received a prompt response from Becky on the social team.

Re: QVC received authorization code from bank, but is not charging my card

Pecky — Mon, 30 Mar 2020 13:23:49 GMT

@Beth-QVC wrote:
@Pecky
Your bank is correct. There was a glitch on the 23rd where easy payments were authorized but did not move to billing. We are correcting this now. I apologize for any inconvenience as you certainly were not overdue.
Beth QVC

@Beth-QVC Thanks Beth, I did make another payment when I saw the first one didn't go through.