topic Re: Price adjustment in Customer Care

Price adjustment

lef — Sun, 29 Mar 2020 04:46:44 GMT

I purchased items less than and up to 30 days ago and they are now on sale. May I have a price adjustment?

A351115 x 2 jacket

A366195 x 1 jacket

A374713 x 1 pants

Thanks -

Re: Price adjustment

SurferWife — Sun, 29 Mar 2020 04:50:26 GMT

@lef

You should email the social team privately. Their addy is social.team@qvc.com

Re: Price adjustment

Carol Diane — Sun, 29 Mar 2020 05:14:04 GMT

I always call customer service.

Re: Price adjustment

sunshine45 — Sun, 29 Mar 2020 06:36:49 GMT

i sent an email to qvcsocialteam@qvc.com with a list of order numbers and of items i have received within the past month that are now reduced.

@AnjalenaQVC took care of it for me quickly!

Re: Price adjustment

Lovs2shop — Sun, 29 Mar 2020 15:08:41 GMT

I call customer service. They are very helpful and will give you the exact amount so you can check your card statement.

Re: Price adjustment

DenS — Sun, 29 Mar 2020 15:13:29 GMT

I sent an email two days ago. Have not gotten a reply. Witt try again.

Re: Price adjustment

depglass — Sun, 29 Mar 2020 16:29:01 GMT

I'm preparing for massive criticism, but I don't ask for price adjustments. I'm just thankful they are actually using sale prices (unlike the old days) and if I get jabbed occasionally that's fine.

Re: Price adjustment

HiLo — Sun, 29 Mar 2020 19:37:10 GMT

@Carol Diane wrote:
I always call customer service.

I tried to call Customer Service several times and wasn't able to get through. So I wrote a note on Customer Care and the representative took care of the problem immediately.

Re: Price adjustment

dancing 522queen — Mon, 30 Mar 2020 09:17:30 GMT

YES! Call customer service fast before the sale is over and give the CS rep. the order number and item number and your credit card will be credited the difference in price. I already did this on Sunday with several items I just rec'd. The money adds up in my pocket...

Re: Price adjustment

MUO — Mon, 30 Mar 2020 21:19:15 GMT

I want to thank surferwife for giving the email address for the social team. I received an immediate response after not getting through customer service by phone or through their website. They are obviously struggling, but as I said to the social team, if you are going to continue selling then you cannot abandon customer service.