topic Re: Order in Customer Care

Order

Haleighsgrams — Fri, 27 Mar 2020 14:51:13 GMT

This morning around 6.00 am I ordered a352766 cloudstepper by Clark's, order not showing up in order status but easy pay payment was shown on my credit card. There is a order # showing on my card, but when entered in order status page dosent show up. Was the item ordered or not. Thanks

Re: Order

Kim-QVC — Fri, 27 Mar 2020 16:36:49 GMT

@Haleighsgrams wrote:

This morning around 6.00 am I ordered a352766 cloudstepper by Clark's, order not showing up in order status but easy pay payment was shown on my credit card. There is a order # showing on my card, but when entered in order status page dosent show up. Was the item ordered or not. Thanks

Hi @Haleighsgrams thank you for your recent order and for posting with us here in our Community forums, Customer Care forum. I apologize for the order delay. I also do not see it on your order list yet. Please email us the order number you have to QVCSocialTeam@qvc.com - thank you. Kim

Re: Order

Haleighsgrams — Fri, 27 Mar 2020 17:10:00 GMT

The order did not come from qvc, haven't received a confirmation from qvc, I entered the number into qvc system and it said could not find. The #6517917227.