topic Re: Delivery exception Action required. in Customer Care

Delivery exception Action required.

Bad Wolf — Fri, 07 Oct 2016 10:23:21 GMT

Tracking the shipment on UPS it shows:
10/06/2016 3:00 P.M.
Severe weather conditions have delayed delivery. / Delivery will be rescheduled.
When I look at the email showing the tracking number it shows elivery exception. Action required.
Is action required by me? If so, what?
Thanks in advance.

Re: Delivery exception Action required.

Bad Wolf — Fri, 07 Oct 2016 10:25:06 GMT

That was meant to be Delivery exception. Please ignore accidental smiley.

Re: Delivery exception Action required.

BalletBabe — Fri, 07 Oct 2016 22:34:00 GMT

@Bad Wolf Many P.O. closed early yesterday. Not much moved yesterday and may not today, because of hurricane.

Re: Delivery exception Action required.

Bad Wolf — Fri, 07 Oct 2016 10:47:48 GMT

Being in Florida I am very aware of the hurricane and understand the rescheduling. What I am wondering about is the " action required" that I am seeing. Am I supposed to be doing something?

Re: Delivery exception Action required.

ID2 — Fri, 07 Oct 2016 10:58:57 GMT

Has UPS contacted you? I suppose no. You just happened to check the status of your package via UPS tracking, right? It's 'action required' on their part because of the storm in the southern states.

Re: Delivery exception Action required.

Marcail0825 — Fri, 07 Oct 2016 11:40:46 GMT

@Bad Wolf, From the UPS site:

"Exception: Action Required: The shipment is currently within the UPS network; however, more information regarding the delivery address is needed. The sender must provide the correct shipping address information to UPS."

https://www.ups.com/content/us/en/tracking/tracking/detail_help.html

Re: Delivery exception Action required.

Bad Wolf — Fri, 07 Oct 2016 11:55:36 GMT

I just called UPS and they said that there was no action required on my part. They just need to wait for safe weather conditions.
Thanks for the help.

Re: Delivery exception Action required.

Marcail0825 — Fri, 07 Oct 2016 11:58:26 GMT

@Bad Wolf wrote:
I just called UPS and they said that there was no action required on my part. They just need to wait for safe weather conditions.
Thanks for the help.

Great news @Bad Wolf. 👍 Hope you and yours are safe there in Florida. This storm is horrible. Take care.

Re: Delivery exception Action required.

Bad Wolf — Fri, 07 Oct 2016 12:11:31 GMT

Thank you. We are fortunately on the west coast of Fl. One of the few spots that never tracked as being in much danger. Did you see where they think it might loop around and hit the state twice? I have never seen anything like that.

Re: Delivery exception Action required.

Marcail0825 — Fri, 07 Oct 2016 12:18:56 GMT

@Bad Wolf wrote:
Thank you. We are fortunately on the west coast of Fl. One of the few spots that never tracked as being in much danger. Did you see where they think it might loop around and hit the state twice? I have never seen anything like that.

Yes I heard a Weather Channel meteorologist talking about that. Scary stuff.

Re: Delivery exception Action required.

Kachina624 — Fri, 07 Oct 2016 15:26:42 GMT

@Marcail0825 wrote:

@Bad Wolf, From the UPS site:

"Exception: Action Required: The shipment is currently within the UPS network; however, more information regarding the delivery address is needed. The sender must provide the correct shipping address information to UPS."

https://www.ups.com/content/us/en/tracking/tracking/detail_help.html

That address nonsense is what tracking on my packages says when my driver wants to go home early and they won't be delivering today as scheduled. When the package arrives, there's nothing wrong with the address. Ignore it.

Re: Delivery exception Action required.

Beth-QVC — Fri, 07 Oct 2016 20:04:05 GMT

@Bad Wolf

UPS will reschedule the delivery as soon as the weather clears....you will not have to do anything at all! Hope that helps...Beth QVC

Re: Delivery exception Action required.

BalletBabe — Fri, 07 Oct 2016 22:40:04 GMT

I have a package that is stuck in Jacksonville. It was supposed to be delivered today. I am in Florida and I can tell you NOTHING is moving. I am just grateful it has passed me. It was a looooooooooooooong night.

By the way Jacksonville is getting slammed today. My guess is any packages along the East coast will be affected. Be patient. They cannot have these drivers out in this. Everything past here during the night, but today we had higher winds then yesterday. It is a wicked storm!

Prayers for everyone in it's path!