topic Re: Need Help From Mods in Customer Care

Need Help From Mods

Stevie Nix — Wed, 25 Mar 2020 14:24:56 GMT

My order for item A377156 was returned for size exchange on 3/16/20. I have not received any notifications or emails regarding the status of the exchange. Can you please investigate for me? Thank you.

Re: Need Help From Mods

Anonymous — Wed, 25 Mar 2020 14:33:46 GMT

Hi @Stevie Nix I do see that it was received but it has not been processed as yet. Please give it a few more days.

Re: Need Help From Mods

Stevie Nix — Wed, 25 Mar 2020 14:43:23 GMT

Thank you @Anonymous

Re: Need Help From Mods

Anonymous — Wed, 25 Mar 2020 14:47:03 GMT

@Stevie Nix Keep an eye on you order and if it doesn't ship by Friday let us know

Re: Need Help From Mods

Kachina624 — Wed, 25 Mar 2020 17:18:49 GMT

@Stevie Nix I returned an item for exchange on 1/31. I didn't hear a word about it until I finally received the new item on 2/29. Don't expect zippedly fast service.

Re: Need Help From Mods

Stevie Nix — Wed, 25 Mar 2020 18:36:43 GMT

@Kachina624I know that returns/exchanges take about a month, but I usually get an email saying that my return is on its way. I didn't get that this time, so I was afraid it was lost.