topic Re: Need Help From Moderator ,Please in Customer Care

Need Help From Moderator ,Please

NicksmomESQ — Tue, 17 Mar 2020 17:08:21 GMT

I just received the Prive Revaux TSV Sunglasses in the Blonde Tortoise color. The glasses are beautiful. The problem is the tan case it came with was damaged.The inside velvet had deep scratches & holes.I emailed Preve Riveux & was just told that I had to go through QVC. I love the glasses.I just need the case swapped out. Thank You.

Re: Need Help From Moderator ,Please

Susan-QVC — Tue, 17 Mar 2020 17:23:12 GMT

@NicksmomESQ I am so sorry the case that came with your item was damaged. Unfortunately we do not have partial pieces that we can ship, you will need to return both for a replacement, I will note the order.

Susan

Re: Need Help From Moderator ,Please

NicksmomESQ — Tue, 17 Mar 2020 17:52:01 GMT

@Susan-QVC wrote:
@NicksmomESQ I am so sorry the case that came with your item was damaged. Unfortunately we do not have partial pieces that we can ship, you will need to return both for a replacement, I will note the order.
Susan

@Susan-QVC Is there any way QVC can contact the company for a new case? I know once before I had a similar issue with an exercise bar & they were able to contact the manufacturer.They sent me a replacement storage bag. I think if QVC contacts Prive Riveux they may do it .They wouldn't deal with me because they had no way of confirming my purchase .

Also note that QVC is out of stock so a replacement through your company wouldn't happen. I hate to lose out on the sunglasses because of a defective case.I would even take a different color case if I had to.

Re: Need Help From Moderator ,Please

Susan-QVC — Tue, 17 Mar 2020 18:02:35 GMT

@NicksmomESQ I put in a request to see if the vendor can provide a new case, no promises but we will do all we can to accommodate. Susan

Re: Need Help From Moderator ,Please

NicksmomESQ — Tue, 17 Mar 2020 19:05:55 GMT

@Susan-QVC Thank you!! All you can do is try.

Re: Need Help From Moderator ,Please

Sage04 — Tue, 17 Mar 2020 23:53:53 GMT

@NicksmomESQ, could you please give me the item number for the glasses. If you like them, I´m sure i will also. I looked at a few and some people should not demonstrate sun glasses, it turns me off.

Re: Need Help From Moderator ,Please

NicksmomESQ — Wed, 18 Mar 2020 00:18:11 GMT

@Sage04 The item # is A376414. Many of the color choices are gone.

Re: Need Help From Moderator ,Please

sunshine45 — Wed, 18 Mar 2020 00:31:22 GMT

@Sage04 wrote:
@NicksmomESQ, could you please give me the item number for the glasses. If you like them, I´m sure i will also. I looked at a few and some people should not demonstrate sun glasses, it turns me off.

https://www.qvc.com/Prive-Revaux-The-Timeless-Polarized-Sunglasses.product.A376414.html?sc=SRCH

A76414

Prive Revaux The Timeless Polarized Sunglasses

Re: Need Help From Moderator ,Please

Susan-QVC — Wed, 18 Mar 2020 11:40:20 GMT

@NicksmomESQ Thank you for your continued Patience, it's so appreciated,

Susan

Re: Need Help From Moderator ,Please

NicksmomESQ — Wed, 18 Mar 2020 12:59:36 GMT

@Susan-QVC Patience is required in these trying times.

Will I be notified either way with regard to their response? I have 30 days to return the glasses.

Re: Need Help From Moderator ,Please

Susan-QVC — Wed, 18 Mar 2020 13:23:13 GMT

@NicksmomESQ I just checked up on the activity, it's still pending, I will do what I can to keep you updated. Thanks again for being patient with us, it does not go unnoticed.

Susan

Re: Need Help From Moderator ,Please

Susan-QVC — Sun, 22 Mar 2020 11:42:13 GMT

@NicksmomESQ wrote:

I just received the Prive Revaux TSV Sunglasses in the Blonde Tortoise color. The glasses are beautiful. The problem is the tan case it came with was damaged.The inside velvet had deep scratches & holes.I emailed Preve Riveux & was just told that I had to go through QVC. I love the glasses.I just need the case swapped out. Thank You.

@NicksmomESQ Good Morning, I just wanted to follow up with you regarding the request. As of today I show no activity, do you want to give it a bit more time, if not I can issue a partial refund so you can keep the glasses? Unfortunately the only other option is to return for a full refund.

My apologies for this inconvenience,

Susan

Re: Need Help From Moderator ,Please

NicksmomESQ — Sun, 22 Mar 2020 14:47:30 GMT

@Susan-QVC At this point I would take a partial refund.I would hate to return the sunglasses. Thank you for being on top of this.
Please stay safe!!

Re: Need Help From Moderator ,Please

depglass — Sun, 22 Mar 2020 14:53:55 GMT

People have to understand there is no warehouse or service center for these lines that are made overseas. Just about everything is now days.

Re: Need Help From Moderator ,Please

Susan-QVC — Sun, 22 Mar 2020 14:55:39 GMT

@NicksmomESQ wrote:

@Susan-QVC At this point I would take a partial refund.I would hate to return the sunglasses. Thank you for being on top of this.
Please stay safe!!

@NicksmomESQ I have issued a refund back to the original pay. I am sorry we were unable to get you a replacement case for the defective one you received.

Take care,

Susan

Re: Need Help From Moderator ,Please

NicksmomESQ — Sun, 22 Mar 2020 16:55:33 GMT

@Susan-QVC Thank you!!