topic Re: RETURNS in Customer Care

RETURNS

mousiegirl — Thu, 06 Oct 2016 20:27:49 GMT

When returning something that is not defective, the original mailing cost and return mailing is deducted, but why is tax also deducted? If an item is returned, the cost of the item and the tax on that item should be refunded.

Re: RETURNS

Kachina624 — Thu, 06 Oct 2016 20:55:21 GMT

Most states tax shipping & handling. That took place in spite of you returning the item.

Re: RETURNS

mousiegirl — Fri, 07 Oct 2016 00:50:14 GMT

@Kachina624 wrote:
Most states tax shipping & handling. That took place in spite of you returning the item.

@Kachina624 Right, but I wasn't refunded the tax on the item, so will call customer service.

Re: RETURNS

Barbara-QVC — Fri, 07 Oct 2016 04:59:15 GMT

@mousiegirl wrote:

When returning something that is not defective, the original mailing cost and return mailing is deducted, but why is tax also deducted? If an item is returned, the cost of the item and the tax on that item should be refunded.

Hi @mousiegirl

Normally you would only have the original shipping and handling as well as the return label fee deducted from your return. If there is a particular order you would like us to check on for you, please send us an email at QVCSocialTeam@qvc.com.

Barb

Customer Care