topic Re: Sign On not working on phone app in Customer Care

Sign On not working on phone app

s4fitness — Sat, 04 Jan 2020 00:41:51 GMT

Up until about a week ago I was able to sign on and place orders on my android phone. For some reason I type in my login information and it just won't go past that screen, however I can logon and place orders on my laptop just fine. I have uninstalled and reinstalled the mobile App twice and still can't get it to work. Eventhough it works on my computer, 99% of the time I place orders on my mobile phone. Can somebody help to get the issue resolved? Thanks!

Re: Sign On not working on phone app

Kachina624 — Sat, 04 Jan 2020 00:47:05 GMT

@s4fitness. You've got a glitch on your phone. It's working just fine for me....too well actually. Try. it not using the app, use QVC.com. I never, ever use the app.

Re: Sign On not working on phone app

x Hedge — Sat, 04 Jan 2020 01:00:51 GMT

@s4fitness , I use the QVC app on both Samsung phones and Amazonpiecacraptablet.

Within the past week I've had messages appear onscreen telling me I had to do a mandatory update. The QVC app won't work until the update is installed.

One of my phones is now too old to be updated anymore, but the others were ok. I'm thinking they upgraded the site's security again.

Re: Sign On not working on phone app

s4fitness — Sat, 04 Jan 2020 03:20:53 GMT

Thank You!

Re: Sign On not working on phone app

IT CC Full Coverage — Tue, 04 Feb 2020 06:17:26 GMT

I cannot sign in on my Android either. I've tried reinstalling and changing my password.