topic QVC Going Downhill in Customer Care

QVC Going Downhill

Milo19 — Sat, 01 Feb 2020 17:19:28 GMT

QVC was always my go to, I was always happy with my orders. For awhile now QVC has been up selling poor quality items. They have raised their prices for quality you could get from a box store.

They mislead the viewer on ingredients in a product and take no accountability for false information and advertising.

I return more products then I keep having to pay the inflated shipping prices.

I am so disappointed in the future of QVC.

Re: QVC Going Downhill

rms1954 — Sat, 01 Feb 2020 17:43:17 GMT

Guess it's time for you to shop where you are happy.

Re: QVC Going Downhill

GCR18 — Sat, 01 Feb 2020 17:48:45 GMT

If I felt like you, I'd shop elsewhere.

Re: QVC Going Downhill

sunshine45 — Sat, 01 Feb 2020 17:50:32 GMT

i have been happy with my purchases and with customer service.

i suppose to each his own, we all have different wants, needs, experiences, and likes/dislikes.

Re: QVC Going Downhill

Kachina624 — Sat, 01 Feb 2020 17:55:54 GMT

I buy mostly clothing and find the quality surpasses what I could buy in a b&m store. Since shipping problems seem to have been resolved, I'm a happy camper.

Re: QVC Going Downhill

millieshops — Sat, 01 Feb 2020 18:06:57 GMT

I tend not to shop where I've been displeased, so I can't imagine I'd still be buying from QVC if I had to make even one return a year - unless the need for that return was my own fault.

In 2019, I did make one return - ordered a top I should have known I wouldn't love. The measurements were right there for me to see. In fact, I probably didn't even need those measurements - the top was labeled a tunic. The more inches of height I've lost, the less any tunic flatters me! Shame on me - not the fault of anyone else!

Re: QVC Going Downhill

AuntG — Sat, 01 Feb 2020 18:36:26 GMT

Many of us realize that is true of many businesses. What I buy from QVC meets my expectations. Food products cost too much but some of that has to do with those who demand a full refund even though they managed to eat the product. Wish QVC gave a better rate to us who never return items.

Re: QVC Going Downhill

Buv — Sat, 01 Feb 2020 18:55:09 GMT

I WHOLE HEARTEDLY AGREE. I AM A 32 YR SHOPPER WITH Q AND HAVE BEEN SO DISSATISFIED FOR THE PAST YEAR. TOO MANY RETURNS. TAKES FOREVER TO GET MY PURCHASES AND WEEKS AND WEEKS TO SEE MY RETURNS OR EXCHANGES. JUST ABOUT DONE...PRICES ARE WAY TOO HIGH ALSO. THE NEWER HOST ARE LESS THAN ENTERTAINING AND SOMEWHAT PUSHY.....

Re: QVC Going Downhill

GenXmuse — Sat, 01 Feb 2020 19:51:48 GMT

The best way to get your point across is by not shopping here. QVC hasn't seen much of my money in years.

Re: QVC Going Downhill

Annabellethecat66 — Sat, 01 Feb 2020 19:58:18 GMT

@Milo19 Thank you for your opinion.

I believe everyone has his or her right to speak (or in this context) text their opinion.

Last time I checked speaking one's opinion does not mean they are required or it is necessary that they shop somewhere else.

It simply means they are expressing their opinion on what is wrong with QVC.

I don't think that necessarily means one has to go shop somewhere else.

Sometimes people CAN'T go shop in stores. Sometimes (for various) reasons they need to shop on places like QVC.

Think of it this way, perhaps the OP is making QVC a better place by expressing his/her opinion....

Re: QVC Going Downhill

Montana — Sat, 01 Feb 2020 20:19:13 GMT

I am one of the lucky ones. No problems whatsoever with orders or refunds or email notifications. However, if I did have issues, the resident "opinion police" would not stop me from posting about them.

Re: QVC Going Downhill

Santoni — Sat, 01 Feb 2020 22:31:55 GMT

I AGREE WITH YOU AND I RARELY BUY ANYTHING FROM QVC. IT WAS GOOD

FOR ME SINCE I CAN NOT GET OUT. NOW SHOPPING ON LINE WITH OTHER

PLACES WORKS OUT WELL FOR ME. SO MANY ARE EVEN FREE SHIPPING..

Re: QVC Going Downhill

Nuttmeg — Sat, 01 Feb 2020 22:45:20 GMT

I have shopped here since 1995. I have problems with this site often getting online and the pages jumping.

I only had problems with Amazon getting online during a big sales period.

Amazon runs the largest cloud business on the planet.

I usually play Amazon music while I write or read online.

I wonder who runs QVC server business. I am sure it's not AWS.

They run Bose, Netflix. Hulu, and how many other companies.

Re: QVC Going Downhill

MsJr — Sat, 01 Feb 2020 23:08:03 GMT

How many of you were charged by QVC for a charge you already paid ?, in the month of Dec. 2019 ?. QVC said there was a glitch on their end but come on. I just received my credit for a twice paid item. As soon as I am through with my value payments I am closing my QVC and HSN accts. Corporate does not have a telephone number given to Customer Service, so they can't hear from me, Shouldn't they owe us something more than a return credit???? Hot in Michigan Winter!!!!

Re: QVC Going Downhill

lids — Sun, 02 Feb 2020 09:01:18 GMT

I agree, QVC is just not the same anymore.

Re: QVC Going Downhill

Pecky — Sun, 02 Feb 2020 15:37:23 GMT

I thought these boards were for opinions and being able to vent. Whenever someone posts on how dissatisfied they are with QVC they always jump on them telling them to shop somewhere else. I havent had many issues with QVC but was affected with this "new" glitch with being charged more than once in January. That is alittle disappointing and can't believe that still happened.

Re: QVC Going Downhill

RetRN — Sun, 02 Feb 2020 15:51:48 GMT

I agree that QVC is going down hill and may soon fall off a cliff. We are all entitled to our opinions without judgment by others.

Re: QVC Going Downhill

stevieb — Sun, 02 Feb 2020 16:01:48 GMT

Going down hill? Oh sweetie, that ship has sailed...

Re: QVC Going Downhill

stevieb — Sun, 02 Feb 2020 16:15:32 GMT

@Annabellethecat66 wrote:
@Milo19 Thank you for your opinion.

I believe everyone has his or her right to speak (or in this context) text their opinion.

Last time I checked speaking one's opinion does not mean they are required or it is necessary that they shop somewhere else.

It simply means they are expressing their opinion on what is wrong with QVC.

I don't think that necessarily means one has to go shop somewhere else.

Sometimes people CAN'T go shop in stores. Sometimes (for various) reasons they need to shop on places like QVC.

Think of it this way, perhaps the OP is making QVC a better place by expressing his/her opinion....

Or at least trying to.

Re: QVC Going Downhill

MsJr — Mon, 10 Feb 2020 12:26:54 GMT

I had a question/statement regarding a product and don't seem to know what and where to post it so, has anyone noticed the Danco Disposal Genie is no long for sale at QVC? It seems that David bragged every single time the vendor was pitching it. David was so into that product, so where is it? Ow, Amazon, Home Depot and a few others. I bought one five years or so ago and it's time to replace it..... Besides QVC takes too long to send out packages as well as I paid seperate S&H for items and they put several in the one box, shouldn't I get refunds? Just curious. I am still hot under the collar for being charged twice and paid twice. Should never have happened. After all my easy pays are paid I am outta here.