topic Re: Receiving erroneous charges in Customer Care

Receiving erroneous charges

skincaremaven — Tue, 28 Jan 2020 23:41:23 GMT

Hello,

custmomer care, please check my account. I am being charged for charges not made.

Thank you

Re: Receiving erroneous charges

Wayne-QVC — Tue, 28 Jan 2020 23:48:45 GMT

@skincaremaven I'm so sorry to hear you had that experience. Please e-mail me your account information and the dollar amounts/dates billed to QVCSocialTeam@qvc.com and I will be happy to help.

Re: Receiving erroneous charges

coconut1818 — Tue, 28 Jan 2020 23:50:53 GMT

Good luck. i just got off the phone with them and they were no help. Couldn't even tell me which order/orders had been double charged, only that it was a easy pay charge and could be multiple items. Of course right after the holidays. Pretty suspicious if you ask me. I will never purchase another thing from QVC.

Re: Receiving erroneous charges

skincaremaven — Tue, 28 Jan 2020 23:54:05 GMT

Hello Wayne, thank you for reaching out. I have received multiple charges for easy pay items over the past week. It looks like I was double charged easy payments.

Thank you for checking. Kim Karel

Re: Receiving erroneous charges

Misplaced Parisian — Tue, 28 Jan 2020 23:58:42 GMT

@Wayne-QVC I received an email about being charged multiple times for easy pay items. However, the email doesn't specify what date these charges happened, etc. I have a lot of purchases with Q and many are on easy pays. If I don't know what to check, how do I know I will be credited correctly? Any advice? I tried calling but the wait time was too long. Thank you.

Re: Receiving erroneous charges

KingstonsMom — Wed, 29 Jan 2020 00:00:47 GMT

I contacted the social team via email about an account issue a little while ago and @Wayne-QVC responded quickly and solved my issue, thanks Wayne!

At least give them a chance to help you!

Re: Receiving erroneous charges

Wayne-QVC — Wed, 29 Jan 2020 00:03:06 GMT

@Misplaced Parisian I'm so sorry, but if you received confirmation that you were possibly double billed, you will definitly be credited correctly.

Re: Receiving erroneous charges

Misplaced Parisian — Wed, 29 Jan 2020 00:04:04 GMT

@Wayne-QVC Thank YOU! I greatly appreciate your assitance.

Re: Receiving erroneous charges

coconut1818 — Wed, 29 Jan 2020 00:32:06 GMT

@Wayne-QVC wrote:
@Misplaced Parisian I'm so sorry, but if you received confirmation that you were possibly double billed, you will definitly be credited correctly.

Wayne, how can we confirm it if we don't know which orders it happened with?

Re: Receiving erroneous charges

Wayne-QVC — Wed, 29 Jan 2020 00:34:18 GMT

@coconut1818 The order number will be listed on your charge card statement if you were double billed. You can use that order number to confirm.

Re: Receiving erroneous charges

DAD — Wed, 29 Jan 2020 00:44:46 GMT

Myemail said I had been credited more than once! I don't know what's going on but until I find out what it is I'm not ordering. I stopped using my Qcard recently. I won't use it again!

Re: Receiving erroneous charges

January121 — Wed, 29 Jan 2020 00:46:16 GMT

I guess I’ll check my account ... lately I’ve cut back on using ez pay because of an uneasy feeling I have about it .... I guess I’ll have to make time to check it out!!

Re: Receiving erroneous charges

DAD — Wed, 29 Jan 2020 00:46:37 GMT

We're supposed to figure it out for them??? I'm going to check every detail! No more easy pay or Q card for me!

Re: Receiving erroneous charges

Still Raining — Wed, 29 Jan 2020 01:04:14 GMT

If you have been careful to only use one card here, you can remove it from your account and have card company freeze/close it. With this kind of lax control, you have to wonder about security lapses.

Re: Receiving erroneous charges

suburbanone — Wed, 29 Jan 2020 01:07:16 GMT

I received the email this morning so I called customer care and was basically told that everyone received the email as a precaution and that we should contact them if we notice double charges. I was like,huh?? Insane. I checked and didn't see anything but will keep a watch out.

Re: Receiving erroneous charges

coconut1818 — Wed, 29 Jan 2020 14:38:47 GMT

I would like to know how many of the mistakes were actually double refunds! ;-) The email indicated it could be either a double charge or refund but when speaking to customer service she said it would be a double charge and could be multiple easy pay payments. What are they doing to make sure this never happens again. Makes you wonder.

Re: Receiving erroneous charges

coconut1818 — Wed, 29 Jan 2020 17:24:25 GMT

@Wayne-QVC wrote:
@coconut1818 The order number will be listed on your charge card statement if you were double billed. You can use that order number to confirm.

Wayne-QVC if you go to order status, then details where it shows easy pay payments, would it show there or is your credit card statement the only way to try and figure it out? Did this only happen on January 24th or are there other dates we need to be concerned about? May I ask what measures are in place to make sure this never happens again. If you could see all my purchases made the last couple of months on easy pay you would understand my frustration! Thank you.

Re: Receiving erroneous charges

Anonymous — Wed, 29 Jan 2020 17:51:50 GMT

Hi @coconut1818 I am sorry Wayne is not available at the moment. I am not sure which order was affected, however I checked your Membership Account and there is a comment that the situation has been corrected and a letter will be sent to you concerning this issue.

Re: Receiving erroneous charges

Pecky — Wed, 29 Jan 2020 17:52:40 GMT

Is it just the Qcard or other cc cards?

Re: Receiving erroneous charges

coconut1818 — Wed, 29 Jan 2020 18:43:39 GMT

@Pecky wrote:
Is it just the Qcard or other cc cards?

Mine is a Mastercard not a Qcard.