topic Re: Complaints in Customer Care

Complaints

Brooklynborn — Fri, 24 Jan 2020 21:11:51 GMT

1.Live Chat NEVER works!
2. Cancelling an item not allowed...says ‘too far along in processing’ but then item doesn’t ship for another week!
3.Exchanging is impossible. I’m always refunded(minus s&h), and when I look online, the item I wanted IS in stock!
4.Customer Service, packaging, shipping, returning/exchanging, all on the decline.
5.i am ordering less and less.
Just had to vent.

Re: Complaints

MoonieBaby — Fri, 24 Jan 2020 21:30:09 GMT

Brooklynborn - DITTO KIDDO!

Re: Complaints

ScrapHappy — Fri, 24 Jan 2020 21:38:51 GMT

@Brooklynborn wrote:
1.Live Chat NEVER works!
2. Cancelling an item not allowed...says ‘too far along in processing’ but then item doesn’t ship for another week!
3.Exchanging is impossible. I’m always refunded(minus s&h), and when I look online, the item I wanted IS in stock!
4.Customer Service, packaging, shipping, returning/exchanging, all on the decline.
5.i am ordering less and less.
Just had to vent.

#2 is why I've ordered a lot less from QVC. I got to really, really want it because I know it can't be cancelled and shipping with returns is too expensive.

Re: Complaints

LaGenia — Mon, 24 Oct 2022 22:29:57 GMT

You are absolutley right. And the flex pay ins't so enticing and not worth it.

Re: Complaints

BalletBabe — Mon, 24 Oct 2022 22:35:41 GMT

Let's top that off with giving new customers free shipping for 3 1/2 month when we have put up with all these issues for years.