topic Re: Forum Issues in Customer Care

Forum Issues

Susan-QVC — Tue, 21 Jan 2020 19:13:37 GMT

Hi Everyone. We’re sorry to see that some of you have been having intermittent issues browsing and posting the Community. We’ve reported the issue to our IT team to research further.

Q-Social Team

Re: Forum Issues

sunshine45 — Tue, 21 Jan 2020 19:39:02 GMT

thank you @Susan-QVC !

slow loading

unable to "heart" at times

keep getting signed out quickly (sometimes when switching forum topics)

grey bar keeps appearing

pages wont load

using a windows laptop with firefox and microsoft edge.

Re: Forum Issues

Still Raining — Tue, 21 Jan 2020 19:50:48 GMT

If QVC is going to shut it down, it would be kinder to not string us on for so long. Just saying 😢

Re: Forum Issues

CherryHugs — Tue, 21 Jan 2020 19:54:20 GMT

this is the first time I could get in here since yesterday morning where I was in for only five minutes before being booted out and then it said processing, this morning too.

Re: Forum Issues

Susan-QVC — Tue, 21 Jan 2020 20:21:15 GMT

@sunshine45 Thanks so much for the additional info, we will make them aware. We feel your pain, we are having the same issues, especially today.

Susan

Re: Forum Issues

phoenixbrd — Tue, 21 Jan 2020 22:30:35 GMT

I get processing your request with a scrolling bar. Thank you for looking into these matters.

Re: Forum Issues

SharkE — Wed, 22 Jan 2020 02:10:53 GMT

Good Luck !

Re: Forum Issues

AuntG — Wed, 22 Jan 2020 03:17:13 GMT

Kind of scary that they don't seem to know much about it. You'd think when the mods see virtually no activity for the whole morning, they'd wonder what's going on.

Re: Forum Issues

jeanlake — Wed, 22 Jan 2020 15:06:00 GMT

Thank you, Susan

Re: Forum Issues

ValuSkr — Wed, 22 Jan 2020 15:22:50 GMT

It's much better here today. Yesterday was trying; I guess it was just a rough patch.

Re: Forum Issues

Teddixat — Thu, 23 Jan 2020 14:30:16 GMT

QVC’s website is in serious need of sone upgrades or better IT people. Their search bar in order stays is almost useless. Even the normal search bar doesn’t allow for any misspelling of a word. For instance I was searching Isaac Mizrahi and accidentally spelled Mixrahi and it said zero results. The blogs forum page are the worst.

Re: Forum Issues

sunshine45 — Thu, 23 Jan 2020 15:24:29 GMT

@Teddixat wrote:
QVC’s website is in serious need of sone upgrades or better IT people. Their search bar in order stays is almost useless. Even the normal search bar doesn’t allow for any misspelling of a word. For instance I was searching Isaac Mizrahi and accidentally spelled Mixrahi and it said zero results. The blogs forum page are the worst.

just put MIXRAHI in the search bar. the entire isaac mizrahi collection came up.