topic Re: Bye QVC in Customer Care

Bye QVC

Nova girl — Thu, 29 Sep 2016 13:47:04 GMT

I am so disappointed with QVC over charging on shipping rates and when i have spoke to customer service they say it is their policy. Time to take myself out to the mall and small business astablishments with coupons in hand! Good Exercise is always a PLUS!

Re: Bye QVC

Susan-QVC — Thu, 29 Sep 2016 17:49:53 GMT

This post has been removed by QVC because it's not nice.

Re: Bye QVC

GCR18 — Thu, 29 Sep 2016 13:52:06 GMT

Do what works for you.

Re: Bye QVC

Winkk — Thu, 29 Sep 2016 14:00:29 GMT

@Nova girl - What kind of shipping rates are you looking for?

Re: Bye QVC

KathyPet — Thu, 29 Sep 2016 14:12:04 GMT

I recently ordered a pair of Clark's from QVC. I have other Clark shoes. ordered my regular size. THey do not fit. I paid $10.97 to get them and now I will pay $6.95 to return them.

Went to the Clark's web site. FREE SHIPPING AND FREE RETURN SHIPPING! THe shoe is the same price on their web site as QVC's price. Remind me again why I shop with QVC? When will I learn?

Re: Bye QVC

Plaid Pants2 — Thu, 29 Sep 2016 14:26:30 GMT

Interesting.

They just registered today, and their second post is is to complain about QVC and to say "goodbye".

Sounds fishy to me.

Re: Bye QVC

tucsongal — Thu, 29 Sep 2016 14:43:14 GMT

@KathyPet wrote:
I recently ordered a pair of Clark's from QVC. I have other Clark shoes. ordered my regular size. THey do not fit. I paid $10.97 to get them and now I will pay $6.95 to return them.
Went to the Clark's web site. FREE SHIPPING AND FREE RETURN SHIPPING! THe shoe is the same price on their web site as QVC's price. Remind me again why I shop with QVC? When will I learn?

--------

I think you can make a case that these shoes are improperly sized based on your other purchases. I would request a shipping refund, at least for the initial shipping.

Re: Bye QVC

KatieB — Thu, 29 Sep 2016 15:11:53 GMT

@Nova girl Good for you!!! I said goodbye a good while ago and I'm so glad I did. You will find the same things cheaper and a better quality elsewhere.... Also, most places provide free return shipping. QVC is so far behine other online retailers.

Re: Bye QVC

Lipstickdiva — Thu, 29 Sep 2016 15:05:37 GMT

If you think the s/h charges are too high, don't order. Just about anything QVC sells can be purchased elsewhere. Sometimes it's cheaper, sometimes it's not. I always look around to check other prices of what I'm ordering.

There have been times with QVC, HSN, Evine and various .com sites that I have passed on placing an order because the s/h was just too high and I wouldn't pay it. If you order anyhow, that's on you. You can't really complain.

Re: Bye QVC

KatieB — Thu, 29 Sep 2016 15:10:20 GMT

@Lipstickdiva wrote:
If you think the s/h charges are too high, don't order. Just about anything QVC sells can be purchased elsewhere. Sometimes it's cheaper, sometimes it's not. I always look around to check other prices of what I'm ordering.

There have been times with QVC, HSN, Evine and various .com sites that I have passed on placing an order because the s/h was just too high and I wouldn't pay it. If you order anyhow, that's on you. You can't really complain.

Yes, she has every right to complain if she wants to. That would be the same as me saying that you have no right to post your comment. I do not get that statement...

Re: Bye QVC

Lipstickdiva — Thu, 29 Sep 2016 15:13:42 GMT

@KatieB wrote:
@Lipstickdiva wrote:
If you think the s/h charges are too high, don't order. Just about anything QVC sells can be purchased elsewhere. Sometimes it's cheaper, sometimes it's not. I always look around to check other prices of what I'm ordering.

There have been times with QVC, HSN, Evine and various .com sites that I have passed on placing an order because the s/h was just too high and I wouldn't pay it. If you order anyhow, that's on you. You can't really complain.

Yes, she has every right to complain if she wants to. That would be the same as me saying that you have no right to post your comment. I do not get that statement...

That's not what I meant. I have complained about the high shipping on several occasions. The difference is, I refuse to pay it and I don't order. IMO you really can't complain if you order anyhow. Seems kind of silly.

Re: Bye QVC

PhilaLady1 — Thu, 29 Sep 2016 16:39:47 GMT

A person can complain if they want to, sure, its their right. But the point is, one should know what they are getting into, what the total cost is going to be, before purchasing something from QVC or anywhere else, for that matter. Its no-one's fault but oneself's. No one is forcing you to make a purchase.

Re: Bye QVC

software — Thu, 29 Sep 2016 16:45:54 GMT

Vote with your dollars. Nothing wrong with taking your business elsewhere. I buy very little from QVC for that same reason. So many other online retailers have much better S&H policies & competitive prices.

@Nova girl wrote:
I am so disappointed with QVC over charging on shipping rates and when i have spoke to customer service they say it is their policy. Time to take myself out to the mall and small business astablishments with coupons in hand! Good Exercise is always a PLUS!

Re: Bye QVC

3suwm5 — Thu, 29 Sep 2016 17:11:33 GMT

@KathyPet wrote:
I recently ordered a pair of Clark's from QVC. I have other Clark shoes. ordered my regular size. THey do not fit. I paid $10.97 to get them and now I will pay $6.95 to return them.
Went to the Clark's web site. FREE SHIPPING AND FREE RETURN SHIPPING! THe shoe is the same price on their web site as QVC's price. Remind me again why I shop with QVC? When will I learn?

@KathyPet The last pair of Clarks I ordered from QVC, were my normal size and they were too big. I had ordered 2 pair, different colors; never had a problem with size before. I've ordered many Clarks over the years, so didn't think twice about ordering more. I kept both pair, wear thick socks, and can get by. But I will not order Clark shoes again, because I like to wear the shoes with/without socks and can't do that with these. So it limits my wear significantly, disappointedfor sure.

Re: Bye QVC

Anonymous — Thu, 29 Sep 2016 17:27:19 GMT

This post has been removed by QVC inappropriate

Re: Bye QVC

Anonymous — Thu, 29 Sep 2016 17:48:00 GMT

@Susan-QVC wrote:
This post has been removed by QVC because it's not nice.

So we can be overly nice now and that's not acceptable???? I don't get it...

Re: Bye QVC

Caaareful Shopper — Thu, 29 Sep 2016 17:45:21 GMT

I approach it a little differently. I know I use a limited number of online retailers, besides QVC. Their return policies are as follows:

Macys = free returns, except food, gourmet gifts, lamps, wall art, mirrors, furniture, mattresses & area rugs.

Nordstrom = free returns

Chicos = $7 handling fee using their shipping label provided.

Soft Surroundings = $6.95 handling fee using their shipping label provided.

Best Buy = You pay shipping based on your chosen method of mailing back the return.

6pm = You pay shipping based on your chosen method of mailing back the return.

Save-on-Crafts = You pay shipping based on your chosen method of mailing back the return.

HSN = $7.95 or $9.95, depending on weight of item

Therefore, of my typical online sources, 2 out of 9 (including QVC) have free returns. Interestingly, I make the least amount of purchases from those two free returns online retailers.

So, I cannot make the statement, "most retailers" offer free returns, when that would not apply to my shopping habits at all.

I understand QVC's return policy, and it's on par with the other retailers I use. For me, there's really no issue.

Re: Bye QVC

Stormygirl — Thu, 29 Sep 2016 17:46:29 GMT

@Caaareful Shopper I need to hang out with YOU more often because you are indeed a savy careful shopper hehehehe. Wow you are a wealth of comparitive shopping information!!!! Am gonna take you shopping with me LOL

Re: Bye QVC

Caaareful Shopper — Thu, 29 Sep 2016 17:52:27 GMT

@Stormygirl too funny!

I just try to put it in perspective. On it's own, I don't like the $6.95 return fee QVC charges -- don't we all prefer FREE? But, QVC is no diferent from the other places I like and feel comfortable shopping. Therefore it's an even playing field and I've done my homework.

Re: Bye QVC

Elliebelle — Thu, 29 Sep 2016 17:50:42 GMT

I'd be curious to know if you've said bye why are you posting on here? Just curious?