topic Re: Difficulty tracking returns... in Customer Care

Difficulty tracking returns...

Tulip fan — Wed, 08 Jan 2020 14:17:21 GMT

I find since QVC revamped their web site, tracking returns is not as user friendly. Newer is not always better!

Re: Difficulty tracking returns...

Lipstickdiva — Wed, 08 Jan 2020 14:20:11 GMT

I don't know what is going on. I made a return at the end of December. I rec'd an e-mail almost immediately from QVC that my return was on its way. Then that was it. I have clicked the Track Your Return icon through the e-mail but all it is giving me is the original shipping information to me.

Re: Difficulty tracking returns...

EdithEllenLily — Wed, 08 Jan 2020 15:17:22 GMT

@Lipstickdiva @Tulip fan + all

Search Google for Newgistics tracking. This is what works for me:

tracking dot newgistics dot com

Then go to your order and look under track your return near the bottom of the order page to find the LONG return tracking number (including the numbers below the long portion). Copy and paste it into the Newgistics tracking box and click on Track to see what's happening with your returns. Good luck!

Re: Difficulty tracking returns...

ruthbe — Wed, 08 Jan 2020 15:32:42 GMT

I couldn't agree more. Since they revamped their system...tracking is horribly!!!! I have no idea why they changed a system that was working . If they wanted a system that was totally useless, they got exactly what they wanted. QVC certainly does not stand for their initials anymore...Q..quality...V..value...C..convenience.

Re: Difficulty tracking returns...

Anonymous — Wed, 08 Jan 2020 15:47:34 GMT

Hi @Lipstickdiva If the return was the Belle by Kim Gravel Regular Flexibelle Rose Ankle Jeans the return was received and the refund was issued on 1/6. I could take 3 working days for the refund to be processed. I hope this is the correct item.

Re: Difficulty tracking returns...

esmerelda — Wed, 08 Jan 2020 16:05:18 GMT

@Lipstickdiva wrote:
I don't know what is going on. I made a return at the end of December. I rec'd an e-mail almost immediately from QVC that my return was on its way. Then that was it. I have clicked the Track Your Return icon through the e-mail but all it is giving me is the original shipping information to me.

@Lipstickdiva Exactly!! I was coming to post a thread about the same thing when I saw this one.

It's nice that @Anonymous posted an update for you, but we shouldn't have to rely on the mods to keep track of our returns. How about the people who don't post here? They return things too and are as in the dark as any of us.

Maybe they're working on making it better. Fingers crossed!

Re: Difficulty tracking returns...

Pecky — Wed, 08 Jan 2020 18:49:47 GMT

@EdithEllenLily wrote:
@Lipstickdiva @Tulip fan + all

Search Google for Newgistics tracking. This is what works for me:

tracking dot newgistics dot com

Then go to your order and look under track your return near the bottom of the order page to find the LONG return tracking number (including the numbers below the long portion). Copy and paste it into the Newgistics tracking box and click on Track to see what's happening with your returns. Good luck!

@EdithEllenLilyWow! Thanks for posting. I had a few things I returned and was able to track it with the site you provided. I always write down the tracking numbers before bringing to the post office.

Re: Difficulty tracking returns...

Lipstickdiva — Thu, 09 Jan 2020 14:18:53 GMT

@Anonymous wrote:
Hi @Lipstickdiva If the return was the Belle by Kim Gravel Regular Flexibelle Rose Ankle Jeans the return was received and the refund was issued on 1/6. I could take 3 working days for the refund to be processed. I hope this is the correct item.

@Anonymous, no that wasn't the item but thank you very much. I actually contacted CS yesterday about something else and inquired about my return. I was told it did show as having been received a couple days ago on his end so he issued the refund.

I appreciate your assistance!

Re: Difficulty tracking returns...

Mz iMac — Thu, 09 Jan 2020 19:29:02 GMT

@Pecky wrote:
I always write down the tracking numbers before bringing to the post office.

@Pecky Why not write down the PO tracking # too?

Re: Difficulty tracking returns...

EdithEllenLily — Thu, 09 Jan 2020 20:29:39 GMT

@Mz iMac wrote:
@Pecky wrote:
I always write down the tracking numbers before bringing to the post office.
@Pecky Why not write down the PO tracking # too?

@Mz iMac Hi there! I checked the PO tracking number and when the Newgistics Agent picked it up from the post office, the PO tracking ended with "Delivered to Agent".

So then I pursued Newgistics tracking site and entered the other long number beginning with "7" into the tracking search box on the Newgistics site and was able to see how the package progressed from the post office to the QVC returns warehouse.

I think QVC should add a link to Newgistics tracking so that all customers can see where their package is in the return process. This link could be added to the order page under 'Track Your Return'.

@Pecky

@Anonymous @Susan-QVC Perhaps the MODs could forward this suggestion on to the appropriate team? Thank you!

Re: Difficulty tracking returns...

GrammagrapesX3 — Mon, 13 Jan 2020 17:35:56 GMT

So glad I stumbled across this. But good grief! How is the average shopper supposed to know. So many negatives keep adding up about being a Qvc shopper Please wake up “powers that be”. I do miss the old Qvc.

Re: Difficulty tracking returns...

tampalady — Sat, 18 Jan 2020 01:41:16 GMT

I have two items going back....One had wrong item in bag, sent back, explained that I do not want to be charge for return postage since it was their error. Second package... pants too long and I will pay for return. Can not track either one. Hope the Q gets their act together.

Re: Difficulty tracking returns...

SharkE — Sat, 18 Jan 2020 03:58:43 GMT

Hope I win the lotto.

Re: Difficulty tracking returns...

Gabidog — Sat, 18 Jan 2020 13:27:34 GMT

Two weeks for a refund when Amazon issues a refund when item is dropped off at UPS says it all...QVC needs to improve. And tracking a return is apparently not shown on the order information. I now always get a usps receipt since information from QVC is lacking.

Re: Difficulty tracking returns...

dmand101 — Mon, 20 Jan 2020 13:37:32 GMT

I agree! I only see the tracking number for the item that was delivered and no information about the return tracking.

There are no updates listed on the returns and it only shows "complete" with the date and tracking number that was used when it shipped to me, not the return info. I have had to call Customer Service to find out about my returns - they can look them up and find out where it is or if it arrived back at QVC, but I cannot!

Re: Difficulty tracking returns...

Angelmanmom — Mon, 20 Jan 2020 15:27:36 GMT

Yep, this is infuriating to me too! So here's what I do. I do a chat online with a representative and advise that I am returning Order Number xyz and would like them to make a note of it. Them, I save the chat. If something happens to the order in transit at least I have a record of telling them I am returning. The order record has become almost non-existant and that's horrible for the customer. NO date on when it was received, NO date of when the credit/exchange, etc. was sent or credited.

WORSE EVEN to me is that if you used credits to pay for the order there is NO RECORD of how much was credited back. So, once again, I start a chat and have to ask how much was returned. I have had the return fee charged for defective items before and had to ask for an adjusted credit. I can't believe they won't tell you how much was refunded via credits - just get a "0.00" amount. And keep a copy saved of your chat for reference.

Re: Difficulty tracking returns...

TexasMom1 — Mon, 20 Jan 2020 19:18:59 GMT

My big complaint is using the QVC RETURN LABEL. Every time I use it, my return package just sits at my local post office for days on end, sometimes an average of 7-10 days. In the past I have paid for return shipping myself, which is usually more expensive. I used the Q label on January 17th and the package is just sitting at my local post office, not even three blocks from my home with no tracking movement at all. I am sure it is waiting for the "third party" pick up service QVC uses. I find this totally unacceptable. The only reason I used the QVC label this time was because my return is a defective item, and have already notified QVC CS about the defective issue the day I received the item. Using the QVC label is a complete joke and I hate to use it.