topic Re: SHIPPING STINKS in Customer Care

SHIPPING STINKS

BalletBabe — Wed, 04 Dec 2019 15:56:37 GMT

Two orders, one to be delivered tomorrow and one the following day. Both in process. Disappointed in QVC. This is beyond bad service now.

Re: SHIPPING STINKS

mistyada — Wed, 04 Dec 2019 16:12:47 GMT

Last year they cancelled my order after being in process for more than 2 weeks. It was a Black Fridat item. Funny thing they were still selling the item for more than a week after I ordered it. It was cancelled around Dec 10. So beware you may not get your items at all. Goid luck. I only order things from Q that are for myself now that I cannot get elsewhere. No gifts. Q has not gotten any better with shipping. A month ago I ordered a tsv. UPS informed me that the package they received was empty. I called CS and it took 5 days to get a credit after I called. Really? They had the message from UPS too. Q can no longer compete with other online retailers.

Re: SHIPPING STINKS

Alison Wonderland — Wed, 04 Dec 2019 16:19:43 GMT

In past years, I ordered Christmas presents from QVC. This year I've ordered none from QVC.

Re: SHIPPING STINKS

JudyL — Wed, 04 Dec 2019 16:27:41 GMT

I have 2 orders both due on Friday and neither one has shipped yet. Other retailers offer better shipping. Should have probably gone with one of them.

Re: SHIPPING STINKS

BalletBabe — Wed, 04 Dec 2019 16:28:08 GMT

@mistyada wrote:
Last year they cancelled my order after being in process for more than 2 weeks. It was a Black Fridat item. Funny thing they were still selling the item for more than a week after I ordered it. It was cancelled around Dec 10. So beware you may not get your items at all. Goid luck. I only order things from Q that are for myself now that I cannot get elsewhere. No gifts. Q has not gotten any better with shipping. A month ago I ordered a tsv. UPS informed me that the package they received was empty. I called CS and it took 5 days to get a credit after I called. Really? They had the message from UPS too. Q can no longer compete with other online retailers.

@mistyada Well I am done after this year. This is too nerve racking!

Re: SHIPPING STINKS

judy0330 — Wed, 04 Dec 2019 17:58:37 GMT

I ordered a sweater for my husband from Brooks Brothers late Monday night. Given that it was Cyber Monday I would have understood if delivery took longer than usual. Well -- the sweater arrived this morning. There is no excuse for QVC's shipping. I should add that I also ordered an iPad from Apple on Monday night. It was scheduled to arrive on Thursday. I got a text this morning saying that it will arrive on Monday. I think the bottom line for any company is simple. Don't promise what you can't deliver.

Re: SHIPPING STINKS

Nightowlz — Wed, 04 Dec 2019 18:52:40 GMT

Hope nobody is still ordering expecting to receive it by Christmas? Some things will still get to you on time but you can forget about any clothes making it on time.

Re: SHIPPING STINKS

MalteseMomma — Wed, 04 Dec 2019 18:51:03 GMT

Guess what!!! This one Takes the Cake on all delivery complaints.......lol

My order for Valeries Balsam wreath was expected DEC 5 ,it is ITP and it will arrive DEC 24...................lol

Who wants it then????

Can't cancel,but I will NOT ACCEPT DELIVERY......

I absolutely will NEVER buy another thing from QVC!!!!!

I am soooooooooo done here!

Re: SHIPPING STINKS

Nightowlz — Wed, 04 Dec 2019 18:53:46 GMT

@MalteseMomma wrote:
Guess what!!! This one Takes the Cake on all delivery complaints.......lol

My order for Valeries Balsam wreath was expected DEC 5 ,it is ITP and it will arrive DEC 24...................lol

Who wants it then????
Can't cancel,but I will NOT ACCEPT DELIVERY......

I absolutely will NEVER buy another thing from QVC!!!!!

I am soooooooooo done here!

@MalteseMomma

I figured the order could not be cancelled. Ain't no way I would pay for it. QVC better wake up.

Re: SHIPPING STINKS

honeybadger — Wed, 04 Dec 2019 19:57:24 GMT

Can't believe how bad QVC is on shipping lately! When did this inefficiency happen? Maybe this is a wakeup call that we should be buying locally. I've ordered from other companies and they don't seem to have the same problems. Time to re-evaluate my shopping habits with QVC!

Re: SHIPPING STINKS

BalletBabe — Wed, 04 Dec 2019 20:09:21 GMT

@honeybadger wrote:
Can't believe how bad QVC is on shipping lately! When did this inefficiency happen? Maybe this is a wakeup call that we should be buying locally. I've ordered from other companies and they don't seem to have the same problems. Time to re-evaluate my shopping habits with QVC!

The problem is that some Christmas parties are before Chritmas. Then you get no explaination as to why. I won't trust them anymore. These shipping issues are unacceptable!

Re: SHIPPING STINKS

BalletBabe — Wed, 04 Dec 2019 22:26:10 GMT

@Nightowlz wrote:
@MalteseMomma wrote:
Guess what!!! This one Takes the Cake on all delivery complaints.......lol

My order for Valeries Balsam wreath was expected DEC 5 ,it is ITP and it will arrive DEC 24...................lol

Who wants it then????
Can't cancel,but I will NOT ACCEPT DELIVERY......

I absolutely will NEVER buy another thing from QVC!!!!!

I am soooooooooo done here!
@MalteseMomma

I figured the order could not be cancelled. Ain't no way I would pay for it. QVC better wake up.

@Nightowlz I seriously think it is too late. The shipping issues are going on way too long. Those of us that have orders with a EDD of tomorrow have not shipped yet. Who wants to go through this when they order?? Especially at Holiday Time?? They have had plenty of time to get this right with the shipping long before this Christmas rush. No excuses for it.

Re: SHIPPING STINKS

JudyL — Wed, 04 Dec 2019 23:05:29 GMT

An update to my earlier post:

I called CS and said that both my items were to be delivered this Friday, Dec 6 yet neither of them had shipped. Asked nicely "Is there an issue that is holding up shipping of the items?" I was told "no, we're having problems with shipping." So I asked "problems with QVC receiving the merchandise from the vendor or problems with QVC shipping the merchandise out?" She said that they aren't told that. All they are told is that they are having problems with shipping and there is no revised estimate ship date.

I was very nice as I know its not that woman's fault that my stuff hasn't shipped but I will definitely not purchase anything else this holiday season from QVC and will think twice about it after the holidays too.

Re: SHIPPING STINKS

BalletBabe — Thu, 05 Dec 2019 01:02:35 GMT

@JudyL wrote:
An update to my earlier post:

I called CS and said that both my items were to be delivered this Friday, Dec 6 yet neither of them had shipped. Asked nicely "Is there an issue that is holding up shipping of the items?" I was told "no, we're having problems with shipping." So I asked "problems with QVC receiving the merchandise from the vendor or problems with QVC shipping the merchandise out?" She said that they aren't told that. All they are told is that they are having problems with shipping and there is no revised estimate ship date.

I was very nice as I know its not that woman's fault that my stuff hasn't shipped but I will definitely not purchase anything else this holiday season from QVC and will think twice about it after the holidays too.

@JudyL This is unacceptable to me. I wrote and asked Social team and was basically told it will ship in a few days and 7-10 days for delivery. If it takes that long, I am done. What is weird is that it is my orders on 29 and 30. One after that shipped. I don't get it but they better hire their own drivers or they are going to lose a lot of customers.

Re: SHIPPING STINKS

Boehm Collector — Thu, 05 Dec 2019 01:57:39 GMT

@Alison Wonderland wrote:
In past years, I ordered Christmas presents from QVC. This year I've ordered none from QVC.

@Alison Wonderland ... I agree. Years ago I did the majority of my Christmas shopping with QVC. Three years ago I purchased one. Last year and this year none. Especially now with all the problems QVC is having with processing and shipping I would rather give my money to more reputable on-line vendors.

Re: SHIPPING STINKS

JudyL — Thu, 05 Dec 2019 03:30:07 GMT

@BalletBabe wrote:
@JudyL wrote:
An update to my earlier post:

I called CS and said that both my items were to be delivered this Friday, Dec 6 yet neither of them had shipped. Asked nicely "Is there an issue that is holding up shipping of the items?" I was told "no, we're having problems with shipping." So I asked "problems with QVC receiving the merchandise from the vendor or problems with QVC shipping the merchandise out?" She said that they aren't told that. All they are told is that they are having problems with shipping and there is no revised estimate ship date.

I was very nice as I know its not that woman's fault that my stuff hasn't shipped but I will definitely not purchase anything else this holiday season from QVC and will think twice about it after the holidays too.
@JudyL This is unacceptable to me. I wrote and asked Social team and was basically told it will ship in a few days and 7-10 days for delivery. If it takes that long, I am done. What is weird is that it is my orders on 29 and 30. One after that shipped. I don't get it but they better hire their own drivers or they are going to lose a lot of customers.

@BalletBabe thats when I ordered mine too - think it was last Friday. I thought delivery on Dec 6 was pretty ambitious. I was so looking forward to using my new bread machine this weekend. Guess that won't be happening now.

Re: SHIPPING STINKS

Penelope59 — Thu, 05 Dec 2019 05:30:08 GMT

@MalteseMomma You should be able to cancel and get a refund so that you can purchase a Christmas wreath somewhere else....who in the world wants a wreath on the 24th ?

Re: SHIPPING STINKS

new nickname 4 — Thu, 05 Dec 2019 05:39:15 GMT

I ordered 2 items Nov 7th, Lori Golstein. When they didn't arrive on time, I was told that there may have been an issue with getting the item from the vendor. So I went on Lori Goldstein facebook and private messaged them, telling them of the problem of shipping and QVC suggesting it was a hold up from the vendor. They replied back that they don't hold items, so the hold up wasn't on their end. They also asked if I had finally received my order, which I thought was nice. I did receive my last item today.

Re: SHIPPING STINKS

PinkSunset — Thu, 05 Dec 2019 11:23:54 GMT

wouldn't it be nice if the just came clean and told everyone why they are having so many problems with shipping?

Like many others, I order from many online retailers and have had no problems at all. I ordered the mascaras at Nordstrom on 11/30 and the box came 12/3 and that's a weekend in there as well.

What is it that they are doing that they can't get it right? A nice letter from their CEO explaining the issues might go a long way in retaining customers,

Re: SHIPPING STINKS

JudyL — Thu, 05 Dec 2019 16:26:54 GMT

@BalletBabe - My breadmaker and the Lock n Lock set I ordered at the same time finally shipped today, Dec 5! However, it left Ontario, CA, which is about an 8 hour drive from where I live, and went to Spokane, WA! LOL At least they are on their way - hope they have a nice road trip! HAHA