topic Re: HELP GET MY PACKAGE MOVING PLEASE!! in Customer Care

HELP GET MY PACKAGE MOVING PLEASE!!

Brenadean — Thu, 19 Dec 2019 20:57:05 GMT

Can someone please help me to get my item shipped. I ordered a hoverboard on Dec 8th it says it shipped on the 9th but after contacting customer service and UPS I am told that QVC has only created the label but hasn't contacted UP to pick it up. This is a Christmas gift for my grandson. Can someone please help me with this.

Re: HELP GET MY PACKAGE MOVING PLEASE!!

brandiwine — Thu, 19 Dec 2019 21:05:28 GMT

I'm so sorry for you. My suggestion is to try to find one locally or at Amazon. I would bet the Q has no clue where it is and won't be overnighting a new one to you.

Re: HELP GET MY PACKAGE MOVING PLEASE!!

Barbara-QVC — Thu, 19 Dec 2019 21:13:36 GMT

@Brenadean wrote:

Can someone please help me to get my item shipped. I ordered a hoverboard on Dec 8th it says it shipped on the 9th but after contacting customer service and UPS I am told that QVC has only created the label but hasn't contacted UP to pick it up. This is a Christmas gift for my grandson. Can someone please help me with this.

Hi @Brenadean and welcome to our Forums. I checked on your order and unfortunately the Hoverboard is no longer available so I am unable to send a replacement. I have issued a refund to your original pay method. Should you receive your original shipment, please contact Customer Service. Thank you.

Barb

Customer Care

Re: HELP GET MY PACKAGE MOVING PLEASE!!

sarahpanda — Thu, 19 Dec 2019 21:26:02 GMT

@Brenadean omg ! I know that is going to be bad news for you ! Just like I always say - for Christmas gifts, don't order anything after mid November from QVC or it's likely it won't show up in time for Christmas. QVC should be ashamed that they strung you along for so long !! Good luck with finding a replacement gift for your grandson.

Re: HELP GET MY PACKAGE MOVING PLEASE!!

chrystaltree — Thu, 19 Dec 2019 21:47:12 GMT

I'm sorry this happened to you, I hope you can find one locally or another gift he will like. But there is a lesson to be learned here although I expect we'll be reading stories like this next Christmas. 12/8 is MUCH to late to order a must have Christmas gift. It's too risky because anything can happen and there's no wiggle room when it comes to time. If you had ordered it on 11/8, there would have been time for an alternate plan. It's not just QVC, it's true of all online retailers. It's their busiest time of the year so we have to order early.

Re: HELP GET MY PACKAGE MOVING PLEASE!!

Brenadean — Thu, 19 Dec 2019 21:52:25 GMT

Oh my goodness, I am praying for some odd reason that it will show up on my door step and if it does, I will definitely contact QVC. I'm heart broken

Re: HELP GET MY PACKAGE MOVING PLEASE!!

patbz — Thu, 19 Dec 2019 21:55:01 GMT

@Brenadean : I'm so sorry your hoverboard is lost; QVC really needs to get their hands around this mess! In your case they should give you a gift card for "blowing this big time!

Re: HELP GET MY PACKAGE MOVING PLEASE!!

lil spot — Thu, 19 Dec 2019 21:56:58 GMT

@Brenadean wrote:
Oh my goodness, I am praying for some odd reason that it will show up on my door step and if it does, I will definitely contact QVC. I'm heart broken

Oh @Brenadean I hope it shows up too. Such a shame.

Re: HELP GET MY PACKAGE MOVING PLEASE!!

sarahpanda — Thu, 19 Dec 2019 22:10:12 GMT

@Brenadean I'd be willing to 'bet the farm' that you'll never see a hoverboard arrive at your house from QVC . If I were you, I'd be on a search for one from somewhere else, like Amazon, and if by some chance one did arrive from QVC, you can just return it....Lesson learned .

Re: HELP GET MY PACKAGE MOVING PLEASE!!

sarahpanda — Thu, 19 Dec 2019 22:14:59 GMT

I've never understood the comment hosts make about '''guaranteed to arrive before Christmas''.....so what does that really mean? If it doesn't show up, they will give you the $ back ? In that case, you've still busted someone's Christmas if it doesn't show up. What is involved in that '''''GUARANTEE'''''? And how can they make such a guarantee anyway? What if it gets lost in the mail?

Re: HELP GET MY PACKAGE MOVING PLEASE!!

elated — Thu, 19 Dec 2019 22:37:52 GMT

Wal-Mart has hoverboards. They are stating on their website order by 12/22 by 11AM PT and get two day free shipping. Why wait for the Q?

Re: HELP GET MY PACKAGE MOVING PLEASE!!

Anonymous032819 — Thu, 19 Dec 2019 22:39:29 GMT

@Brenadean

If not having that hoverboard is going to ruin Christmas, and your grandson is going to be crying, then I strongly suggest that you immediately go out and buy it locally.

That way, you won't have to worry and stress over Christmas day being ruined, and your grandson being inconsolable because it wasn't there.

Re: HELP GET MY PACKAGE MOVING PLEASE!!

colleena — Thu, 19 Dec 2019 22:40:59 GMT

@sarahpanda: I think this is QVC's out if there's a problem - this is listed above under receive by 12/25 & details. After reading this last night I didn't place my order. & I do hope the hoverboard does magically appear

Offer is not valid on orders for oversized items, or if we miss our promised delivery date because of unforeseen circumstances outside of our control, such as strike, natural disaster, or severe winter storm. Additional restrictions may apply

Re: HELP GET MY PACKAGE MOVING PLEASE!!

patbz — Thu, 19 Dec 2019 22:46:22 GMT

@Brenadean :I checked on Amazon; there are at least three hoverboards that are "Prime eligible". If you purchased one of those boards your get it by Christmas if you order now!

Re: HELP GET MY PACKAGE MOVING PLEASE!!

Bhvbum — Thu, 19 Dec 2019 22:55:45 GMT

@chrystaltree wrote:
I'm sorry this happened to you, I hope you can find one locally or another gift he will like. But there is a lesson to be learned here although I expect we'll be reading stories like this next Christmas. 12/8 is MUCH to late to order a must have Christmas gift. It's too risky because anything can happen and there's no wiggle room when it comes to time. If you had ordered it on 11/8, there would have been time for an alternate plan. It's not just QVC, it's true of all online retailers. It's their busiest time of the year so we have to order early.

You are right 12/8 is much too late to order a must have Christmas present from QVC.

I have been placing orders with Amazon for the last week and have received everything so far.

Re: HELP GET MY PACKAGE MOVING PLEASE!!

qbetzforreal — Fri, 20 Dec 2019 01:05:06 GMT

The messed up thing is QVC probably knew they could not fullfill the order and they let it go through. This has been an on-going issue for quite sometime.

@Brenadean- sorry this happened. Some posters were helpful and mentioned trying locally to find the hoverboard. One poster mentioned Walmart.

Re: HELP GET MY PACKAGE MOVING PLEASE!!

Penelope59 — Fri, 20 Dec 2019 01:16:40 GMT

I'm so sorry that you will not be getting your order and you weren't notified of it sooner. I hope you are able to find a Hoverboard and have it in time for Christmas. I am still hearing the hosts as of the last 10 minutes saying they guarantee

that orders placed tonight will be recieved by Christmas and to order with confidence. I'm skeptical that will happen though

Re: HELP GET MY PACKAGE MOVING PLEASE!!

Brenadean — Fri, 20 Dec 2019 05:00:31 GMT

Thank you everyone for your kind words. I have ordered several items items from QVC for Christmas and have gotten everyone of them as a matter of fact I have been ordering from them for several years and have only had one issue, I ordered a red patio umbrella and I received a red bakers rack, I called and they got my umbrella shipped asap but when I got it it was blue not red. They offered to send another one right out but I said I would just keep the blue one and they even gave me a $40 credit to my account that I was not expecting. So I really can't complain, I know it's Christmas and things happen. I did find hoverboard at Wal-Mart and it's even $12 cheaper but the downside is it's not on easy pay lol.

Re: HELP GET MY PACKAGE MOVING PLEASE!!

Mj12 — Fri, 20 Dec 2019 13:03:35 GMT

That is terrible they never notified you. I noticed the banner at the top - they are still pushing guaranteed delivery by Christmas on certain items - but if you click on the details -it is only for "processed" orders. I've seen several threads about how long an order sits "in process". Disingenuous at best.

ETA I don't think December 8 is all that late to buy something that is allegedly in stock, and expect it by Christmas.