topic Re: Help Moderators: Need Order to Ship in Customer Care

Help Moderators: Need Order to Ship

Fofina — Thu, 19 Dec 2019 13:50:32 GMT

I ordered a down blanket on 12/16 as a Christmas gift, and it has been sitting in processing for 4 days. Is there any way to push this to ship, please. You guys have always been able to help!

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Re: Help Moderators: Need Order to Ship

Anonymous — Thu, 19 Dec 2019 13:51:09 GMT

Hi @Fofina I will take a look at the order. I did remover the order number from your post.

Re: Help Moderators: Need Order to Ship

Anonymous — Thu, 19 Dec 2019 13:55:55 GMT

Hi @Fofina I checked your order and it has been loaded on the truck for shipping. You should be able to track it as soon as it hits the first hub.

Re: Help Moderators: Need Order to Ship

Fofina — Thu, 19 Dec 2019 19:27:06 GMT

Thank you so much Alice.

Merry Christmas

Re: Help Moderators: Need Order to Ship

VMK — Fri, 20 Dec 2019 03:24:09 GMT

I ordered an item yesterday, December 18th. It is supposed to be delivered December 24th. But, it is still "in process"! Shouldn't it have gone by now? It is a Christmas gift.