topic Re: orders in Customer Care

orders

lb — Wed, 18 Dec 2019 13:45:41 GMT

I placed an order with a different ship to address. When I placed the

order I had the correct address showing. When I hit place order it went

to my default ship to address. I could not cancel nor could C/S change

order. This was with in 2 mins of placing order. So my Son and DIL in the military

will not recieve my order. i will get it and have to pay to ship it to them.

Lets see how long it takes the order to ship

Re: orders

riley1 — Wed, 18 Dec 2019 14:06:53 GMT

If you log in to your account there is a place where you can add/change your ship to addresses. Did you explain to CS they are in the military - maybe they can make an exception.

Re: orders

Anonymous — Wed, 18 Dec 2019 14:10:38 GMT

I am so sorry that happened @lb Please email us the order number and the address you would like this to be sent to QVCSocialTeam@qvc.com and we will do our best to help.

Re: orders

riley1 — Wed, 18 Dec 2019 14:43:21 GMT

@Anonymous - Way to go! Thanks for helping this customer out!!

Re: orders

lb — Wed, 18 Dec 2019 16:02:42 GMT

I spoke to C/S rep , I was told there is nothing they can do. The order is processing.

I emailed Alice.

She sent out an order to my Son/DIL. Thank you so much Alice!

Re: orders

riley1 — Wed, 18 Dec 2019 16:03:06 GMT

@lb - email the information to QVCSocialTeam@qvc.com as per @Anonymous - I'm sure they will help knowing the circumstances.

In the future if you plan on shipping to a different address, set up your address book and then when you order that information will be there.

I have to do this with orders I send to my daughter.

Re: orders

lb — Wed, 18 Dec 2019 16:23:35 GMT

I do have it setup. I am not sure what happened. I had

the ship to address as theirs. I submitted the order and it defaulted

to my address.

Maybe I need bill to ship to 101. LOL

Re: orders

loriqvc — Wed, 18 Dec 2019 18:23:42 GMT

@lb - Just FYI, others have complained here in the forums about similar issues, but in most cases, it has turned out that the online system was not showing the shipping details properly but the shipment went where it was supposed to go. Obviously, especially at this time of year, you'd want to do your best to make sure things were correct and not just hope your order was shipped appropriately—I'm glad Alice was able to help you.