topic Edited order and was charged multiple times. in Customer Care

Edited order and was charged multiple times.

RussellA — Wed, 11 Dec 2019 05:44:01 GMT

I ordered a Dyson hair dryer my wife wants for Christmas and was charged multiple times. I wanted to pay in full and not make payments, however I did not realize the payment plan was selected. I edited the order to pay in full however my card was charged not only the full amount of $405.12, but also two additional payments of $70.02 and $67.53. When can I expect these extra charges to be refunded?

Re: Edited order and was charged multiple times.

Wayne-QVC — Wed, 11 Dec 2019 05:48:49 GMT

@RussellA I'm so sorry, but the amounts you are referring to are authorizations and not charges. When you modify an order and it affects the order total, then a new authorization is called in. We do not know the exact date when your bank will remove an unbilled authorization, but you can contact them and they will provide you with a specific date. I hope this information is helpful.

Re: Edited order and was charged multiple times.

Penelope59 — Wed, 11 Dec 2019 06:34:44 GMT

@RussellA The same thing happened to me earlier this month....I ordered an item and authorizations came out for the full amount and also for the first payment and I did not change, edit or alter my order in any way so I'm not sure what caused the glitch with mine and CS didn't know either but both did drop off after 4 days and then when it shipped the correct amount was debited from my bank account.