topic Re: Can't stream from Roku in Customer Care

Can't stream from Roku

lindyj325 — Fri, 06 Dec 2019 04:32:41 GMT

Was watching QVC streaming on my Roku Tried to go back to channel and could not. Uninstalled and re-installed the app but it would go to the app and would not allow me to select a channel such as QVC or QVC 2 Instead it would go back to the home page where it would direct me to go to app. I even tried shutting down the TV and restarting it with no successs. This is only happening with the QVC app

Re: Can't stream from Roku

TheMemphisVette — Fri, 06 Dec 2019 04:34:47 GMT

am having same issue.

have seen it happen before.

Re: Can't stream from Roku

Penelope59 — Fri, 06 Dec 2019 04:38:36 GMT

Same here...I tried removing channel and reinstalling because that usually works but it didn't this time Streaming fine on all other devices...guess its a ROKU thing

Re: Can't stream from Roku

Trix — Fri, 06 Dec 2019 04:39:41 GMT

It's been like this for months. When tuned into QVC if you switch your TV away from the Roku stream to view something else (which I frequently do because often I'm watching sports and only go to QVC during breaks. Heck, during the holiday season I usually only tune into QVC during commercial breaks while watching Hallmark. Jokes aside the point is when I go back to the Q stream the screen is back on the homepage. Roku doesn't seem to have an answer for it as I've sent feedback and question "why" several times.

Re: Can't stream from Roku

Penelope59 — Fri, 06 Dec 2019 04:40:05 GMT

I gave ROKU 'failure to launch' feedback

Re: Can't stream from Roku

Trix — Fri, 06 Dec 2019 04:52:52 GMT

@Penelope59 I did that too, but users never know what's happening behind the scenes with that (no feedback to the reporting user). I also emailed Roku through their website, but they gave me an evasive run aound non answer.

Re: Can't stream from Roku

Penelope59 — Fri, 06 Dec 2019 04:55:22 GMT

@Trix wrote:
@Penelope59 I did that too, but users never know what's happening behind the scenes with that (no feedback to the reporting user). I also emailed Roku through their website, but they gave me an evasive run aound non answer.

Yep...they've given me that same non answer before

Re: Can't stream from Roku

TheMemphisVette — Fri, 06 Dec 2019 05:12:43 GMT

is working now

Re: Can't stream from Roku

Penelope59 — Fri, 06 Dec 2019 05:20:30 GMT

Thanks for letting us know

Re: Can't stream from Roku

OnlyShopsOnline — Fri, 06 Dec 2019 05:30:28 GMT

I was watching Youtube this evening on my Roku and had several glitches. One was a notice that said Youtube was not available. But, I was then able to get back in.

My guess there is heavy internet traffic due to the holidays.

Re: Can't stream from Roku

riley1 — Fri, 06 Dec 2019 12:33:17 GMT

@lindyj325 - next time you have a problem, highlight the app but don't open it, go up to the right hand corner where you see options - click on that, there will be a list of things to choose - click on give us feedback and pick whichever one is appropriate.

You may have to do this a couple of times but it has worked for me. Good Luck

Re: Can't stream from Roku

Kim-QVC — Fri, 06 Dec 2019 15:02:22 GMT

Hi @lindyj325 @riley1 @OnlyShopsOnline @Penelope59 @TheMemphisVette and anyone else that may still be having issues with QVC and Roku. We submitted the inquiry here and they are asking if anyone is still having issues can you share the Roku device/model and the operating system they’re on. That can all be found under: Settings à System à About. Having this info would be really helpful. Thank you. Kim

Re: Can't stream from Roku

riley1 — Fri, 06 Dec 2019 17:10:39 GMT

@Kim-QVC - I am no longer having issues with the Q app via Roku.

Re: Can't stream from Roku

Lipstickdiva — Fri, 06 Dec 2019 17:18:15 GMT

We recently dropped cable and went to streaming through Spectrum. QVC is a channel we get as part of our "local" channels. I've had no problems whatsoever.

Totally aside, we lost Q2 which I actually prefer over QVC. Now in order to watch it, I have to go to Q2 through YouTube. That is a little bit of a process to switch back and forth so I rarely if ever watch Q2 anymore. I normally do shopping channel checks between other programs and it's just too hard now.

Re: Can't stream from Roku

TheMemphisVette — Sat, 07 Dec 2019 01:04:57 GMT

mine is down again

Re: Can't stream from Roku

lindyj325 — Sat, 07 Dec 2019 01:29:42 GMT

I am having the same issue you described. It works fine until you leave and go to another program and then try to go back. I did not have any issues today until prime time at 8 then I could not launch QXC without it going back to the home page. Very frustrating. Just started happening to me and emoving and reinstalling the QVC channel does not work for me. Tired it several times

Re: Can't stream from Roku

lindyj325 — Sat, 07 Dec 2019 01:31:22 GMT

You are probably right about the heavy internet traffic but it seems QVC is the only issue I am having with my Roku

Re: Can't stream from Roku

lindyj325 — Sat, 07 Dec 2019 01:32:32 GMT

Thanks for your input. I will try this and see how it works for me

Re: Can't stream from Roku

lindyj325 — Sat, 07 Dec 2019 01:34:19 GMT

Kim - It worked at midnight for me until prime time ( 8 pm Eastern time) today and now I am having the same issues.

Re: Can't stream from Roku

NC — Sat, 07 Dec 2019 03:59:34 GMT

Yep... there was an app update on 12/4 and once Roku updated the app no longer works. BRILLIANT MOVE QVC! Break your stream the busiest two weeks of your year!