topic Re: Advisable to Return Multiple Items In One box in Customer Care

Advisable to Return Multiple Items In One box

Teddixat — Thu, 05 Dec 2019 00:07:03 GMT

Is it advisable to return multiple items in one box. Each item is in its original Qvc packaging with return slips inside of each package but all in one box, and will all have just the one tracking number. I plan to make a list of the items contained in the box. What do you think about doing this?

Re: Advisable to Return Multiple Items In One box

Kachina624 — Thu, 05 Dec 2019 00:13:44 GMT

I often return multiple items in one package but they are all similar items like all clothing. I wouldn't return a shirt with a radar detector, for instance. Be sure to insure your package and send it to the correct watehouse.

Re: Advisable to Return Multiple Items In One box

hooked on books — Thu, 05 Dec 2019 00:19:49 GMT

But do they still charge the $6.95 return shipping fee for each item in the box or are you talking about paying not using the return label?

Re: Advisable to Return Multiple Items In One box

BklynKinsey — Thu, 05 Dec 2019 00:23:23 GMT

I have done this a number of times as you've described with each item packaged separately with its return label attached. The one additional thing I do is to mark the top of the outside shipping carton that there are "multiple orders inside." I have never had a problem with getting the correct refunds/credits.

Re: Advisable to Return Multiple Items In One box

hooked on books — Thu, 05 Dec 2019 00:36:13 GMT

Sounds like a great idea!!!!

Re: Advisable to Return Multiple Items In One box

Teddixat — Thu, 05 Dec 2019 00:50:31 GMT

@Bkly Kinsey. Thank you. I will take your suggestion and mark the outside of the box.

@hooked on books. Yeah. I think so too and BklynKinsey had a great suggestion. I do plan on using a return label. They may charge me for each label but I plan to talk to CS if that happens. They shipped 3 items to me on the same box

Re: Advisable to Return Multiple Items In One box

hooked on books — Thu, 05 Dec 2019 00:58:46 GMT

@Teddixat, I agree, it is ridiculous to spend $6.95 for each separate package return especially, as you say, QVC ships multiple items in one box and charges shipping on each item!! Please let me/us know how it goes for you!😀

Re: Advisable to Return Multiple Items In One box

Kachina624 — Thu, 05 Dec 2019 01:04:04 GMT

According to the mods at one time, you can put two items in one package with a shipping label and you should only be charged for one. Considering communications at the Q, I'm not sure everyone is aware of that policy.

Re: Advisable to Return Multiple Items In One box

rms1954 — Thu, 05 Dec 2019 01:34:35 GMT

I've done it. Never had a problem. I also mark the box on the outside i.e., "4 items enclosed."

Re: Advisable to Return Multiple Items In One box

GCR18 — Thu, 05 Dec 2019 04:07:18 GMT

I've shipped multiple returns in one box for as long as I can remember. I don't mark the box and haven't had any issues with more than one return fee. If you read the return policy, returns go by weight. The first tier is $6.95, then $8.95, etc.

Re: Advisable to Return Multiple Items In One box

Teddixat — Thu, 05 Dec 2019 06:48:37 GMT

Thanks everyone. Lots of good information

Re: Advisable to Return Multiple Items In One box

Teddixat — Thu, 05 Dec 2019 06:50:21 GMT

@Hooked in Books. I will definitely let everyone know what happened.

Re: Advisable to Return Multiple Items In One box

homedecor1 — Thu, 05 Dec 2019 07:01:33 GMT

I did this once after reading it can be done and only 1 shipping charge will be taken!

NOT I put 3 clothing items w/slips using the prepaid system

I was charged $6.95/per returned item😡😡. Never did it again unless I paid for return postage -- then no problems🙂

Re: Advisable to Return Multiple Items In One box

tropics21 — Thu, 05 Dec 2019 12:36:53 GMT

You only should be charged JUST ONCE, 6.95 if you ship multiple items in a box, that is the whole purpose of doing so!!!! I have done this twice, and only charged ONE TIME, 6.95 if you are charged 6.95 per item in the box call CS immediately and get a refund

Re: Advisable to Return Multiple Items In One box

tropics21 — Thu, 05 Dec 2019 12:39:52 GMT

INCORRECT!! One can put more that 1 pkg. in a box, so whatever CS stated just one additional, needs to be trained!!!! Been shopping at QVC as have others, and one can send many items in a box, with one shipping label for 6.95 and charged 6.95 just once for the entire box, that is how it is done. Anyone charged 6.95 multiple times needs to contact CS immediately and get your do refund

Re: Advisable to Return Multiple Items In One box

Teddixat — Thu, 05 Dec 2019 13:20:29 GMT

@HomeDecor and Tropics21

I was shipped three items on the same box but I was charged for shipping of all three items - well actually 2 because one was a pair of shoes and they were free s/h. We shall see what happens.

Re: Advisable to Return Multiple Items In One box

San Antonio Gal — Thu, 05 Dec 2019 13:54:12 GMT

You are supposed to be charged ONE fee if you combine multiple returns in one package.

If you are charged more, it may be easier just to email the moderators for a refund as they are aware of the policy. If you call CS, you run the risk of getting a CS that will refuse to refund.

Re: Advisable to Return Multiple Items In One box

Pecky — Thu, 05 Dec 2019 14:12:05 GMT

I have shipped multiple items in one box and only charged for one return label. You have to make sure that what you are shipping goes to the right place because not all go to the same return warehouse. I look on the return labels to make sure it is the same address before shipping.

Re: Advisable to Return Multiple Items In One box

wonderfulworld — Thu, 05 Dec 2019 21:09:21 GMT

On Monday, I placed multiple returns in a QVC bag and ran it to the Post Office. I didn't think to mark the outside of the package...wish I had Great idea.

I stood in line and had the package scanned (with QVC return label on it) and got a receipt.

I have a question. I have not returned anything in months. Back then I received an email from QVC that my return was on it's way back. I have gotten nothing.

Have they stopped notifying you when their label is scanned at the Post Office?

Thanks!!!

Re: Advisable to Return Multiple Items In One box

DAD — Fri, 06 Dec 2019 01:03:37 GMT

About 2 months ago I did ship multiple orders in one box. I put a piece of paper on top of everything saying that I had used "return it your way" & paid myself to ship it back. The returns department charged me $6.95 for each item. They had sent 2 to 3 in each order. I contacted customer service & they did refund me for each one. It's not worth paying for individual orders because the cost is about the same. If I receive a defective item I use their label. I hope that helps. Just be sure to keep your proof of shipment with your tracking number on it & insurance. It only cost around $15.00.