topic Re: Requesting help from Beth at Customer Care in Customer Care

Requesting help from Beth at Customer Care

anisha — Thu, 22 Sep 2016 17:41:05 GMT

Hi @Beth-QVC , I am requesting your help in regards to an order I placed online at QVC recently. I subsequently cancelled the order and received a cancellation email from QVC Customer Care . However the order is showing shipped on my order status page and billed to my credit card. There is no shipment tracking information showing . I called Customer Service and asked them to help find out more but they were not very helpful and hence the request to you. I can forward the order number and the cancellation email to you. Please could help sort this out. Thank you / Anisha

Re: Requesting help from Beth at Customer Care

Kachina624 — Thu, 22 Sep 2016 17:50:17 GMT

This has happened to me several times. When the package arrived I didn't open it; I put "refused, return to sender" on it and gave it back to UPS or the mail carrier. No postage will then be charged.

Re: Requesting help from Beth at Customer Care

PINKdogWOOD — Thu, 22 Sep 2016 18:13:59 GMT

@anisha If I were you I'd have an online "live chat" with a rep. It's easy and I've done this method a few times. Got excellent results that much more helped me out with results in my favor.

Re: Requesting help from Beth at Customer Care

Susan-QVC — Thu, 22 Sep 2016 18:18:46 GMT

@anisha Thank you posting in our Customer Care Forum. Beth is not in again until Friday but I will gladly do what I can to assist. Let me take a look at your account. I will email you with any actions taken. Susan Q-Social

Re: Requesting help from Beth at Customer Care

anisha — Thu, 22 Sep 2016 20:32:38 GMT

Thank you @Susan-QVC for looking into this. I appreciate your help.

Re: Requesting help from Beth at Customer Care

anisha — Thu, 22 Sep 2016 20:33:40 GMT

Thanks for the suggestion @PINKdogWOOD . I will try it sometime .

Re: Requesting help from Beth at Customer Care

anisha — Thu, 22 Sep 2016 20:35:01 GMT

Hi @Kachina624, it has never happened to me before. So I was unsure about what to do. Thank you for your suggestion.

Re: Requesting help from Beth at Customer Care

sunshine45 — Thu, 22 Sep 2016 22:59:07 GMT

@PINKdogWOOD wrote:
@anisha If I were you I'd have an online "live chat" with a rep. It's easy and I've done this method a few times. Got excellent results that much more helped me out with results in my favor.

@PINKdogWOOD

i dont think that the "live chat" feature works anymore.

Re: Requesting help from Beth at Customer Care

PINKdogWOOD — Fri, 23 Sep 2016 12:58:43 GMT

@sunshine45 It does, you just have to choose your time to chat during the day. They do not work it 24/7. That's been my experience.

And believe it or not, I just did a live chat with 'Kelly', once again all to my satisfaction. So yeah, it does work!