topic Re: Moderator, on air items... in Customer Care

Moderator, on air items...

Mom2Dogs — Wed, 27 Nov 2019 21:25:54 GMT

@beth, @melvin, or any other moderator. How are we to know or see ALL items shown today Wed., Nov 27.....when ever I check I can only see 6 items shown for the entire day.

I realize it is all gift day, so there are no sub categories for each hour.....it seems odd to show just a few items that have been on air all day.

thanks

Re: Moderator, on air items...

Elbelle — Wed, 27 Nov 2019 21:33:08 GMT

I was just about to call customer service for the same issue. Very frustrating! I can't sit in front of the tv all day. I want to be able to go on my computer and see what was on previously. I should think they would want to at least put up a message on the website if they are having technical difficulties.

Re: Moderator, on air items...

chiclets — Wed, 27 Nov 2019 21:40:43 GMT

@Mom2Dogs @Elbelle

I was wondering the same thing.

It is darn annoying.

Re: Moderator, on air items...

Scorpio1971 — Wed, 27 Nov 2019 21:43:13 GMT

@Mom2Dogs

I just realized this issue also. This is what I did. Go to first page of qvc.com. Scroll down most of the page to section for "ON QVC NOW" . There you will find on the left side "Item on air" & to the right of that you will see 8 "Items Recently on Air" AND an arrow on the far right to click on to keep going further back to look at even more (approximately 20) previous items. Hope this helps for now. 😊

Re: Moderator, on air items...

loriqvc — Wed, 27 Nov 2019 21:42:38 GMT

Unfortunately, this has occurred for at least two years now whenever QVC has "theme days" without individual show listings in the program guide. You would think they could have figured things out by now, especially since they're likely losing a lot of sales.

Re: Moderator, on air items...

Mom2Dogs — Wed, 27 Nov 2019 21:57:01 GMT

@Scorpio1971 Thanks for that info....but if they are going to make it that difficult to view all the items....not sure I care enough to go thru all that hassle....but do appreciate you letting me know.

Re: Moderator, on air items...

Gabidog — Wed, 27 Nov 2019 21:59:23 GMT

First they rerun during evening hours, now we cannot even see what has been on during the daytime hours...this really is a new shopping experience. I predict it will fail.

Re: Moderator, on air items...

Scorpio1971 — Wed, 27 Nov 2019 22:10:15 GMT

@Mom2Dogs

You're welcome! Very fustrating with the QVC web site issues lately, with the worst being the horrific "Order Status" format changes. That entire "Order Status" system & pages needs to be reversed ASAP!

Re: Moderator, on air items...

patbz — Wed, 27 Nov 2019 22:19:36 GMT

It's amazing that with retailers falling all around that QVC can blow the biggest shopping opportunity of the year! Looks like the powers to be are making many had decisions. Makes me wonder what kind of enhanced pay package the CEO will get this year. If they don't fix these issues in a timely manner, QVC won't be around in five years.

Re: Moderator, on air items...

TheMemphisVette — Wed, 27 Nov 2019 22:29:20 GMT

found it.

home page

left side drop down choose gifts and holidays

first block hit shop all gifts

right side, sort by recently aired

Re: Moderator, on air items...

Kachina624 — Wed, 27 Nov 2019 23:12:21 GMT

Just click.on "watch TV live" and all the items will appear.

Re: Moderator, on air items...

chiclets — Wed, 27 Nov 2019 23:59:24 GMT

??????????

Where does it show the "normal" time aired list

Re: Moderator, on air items...

KathyM23 — Thu, 28 Nov 2019 00:34:33 GMT

I still love the items I purchase from 4 vendors, but lately I have to say QVC does not stand for Quality Value Convenience, it now = website issues, slow In Process time, cancelling items problems, poor exchange program, understaffed customer service, lack of programming for overnight and on and on.

Re: Moderator, on air items...

Mom2Dogs — Thu, 28 Nov 2019 00:51:07 GMT

@Kachina624 Only 11 items appear when I click 'watch live tv' , there has to be more than 11 items shown all day.

Re: Moderator, on air items...

Kachina624 — Thu, 28 Nov 2019 06:14:20 GMT

@Mom2Dogs. You have to click on each show. As far as I know, there's no way to access all the merchandise shown in one day, in one format.

Re: Moderator, on air items...

Mom2Dogs — Thu, 28 Nov 2019 12:20:44 GMT

@Kachina624 ...that is the problem....there were no individual shows or show times on Wednesday.......I know how to acess the items when there are given show times.