topic Mods: Help Please in Customer Care

mod/customer service: help please

knittykitty — Wed, 27 Nov 2019 18:25:21 GMT

ordered a second Barefoot Dreams Beach poncho Nov 21 with estimated delivery for Nov 29. it is still sitting 'in process'.

on the same day, I ordered the XXL Sunbeam heating pad; it arrived 2 days ago.

can someone kindly get my poncho order SHIPPED.

please and thank you!

Re: mod/customer service: help please

Anonymous — Wed, 27 Nov 2019 18:32:19 GMT

Hi @knittykitty I checked the order and it was loaded on the truck today. Once it hits the first hub and is scanned you will be able to track the order.

Re: mod/customer service: help please

knittykitty — Wed, 27 Nov 2019 18:46:36 GMT

thank you, Alice, for FAST resonse!

happy Thanksgiving to you and yours :-))

Mods: Help Please

Caaareful Shopper — Wed, 27 Nov 2019 19:24:10 GMT

Hello Mods, can you please assist me?

QVC Mods, your help is greatly appreciated:

I ordered the Primula TSV today for a gift, first in Pastel, then a separate order in Metallic. Upon further inspection, I tried to cancel both orders within minutes of ordering -- minutes.

The metallic set was successfully cancelled, but the pastel set will not allow cancellation. The customer order rep as well as a customer service rep both tried unsuccessfully. They got the same result I did -- first the screen stated "Cancelled," then the screen quickly flickers and it changes to say "unable to cancel." This happened for the QVC reps as well. Can you please help? I need all Primula orders cancelled.

Thank you.