topic Re: Attention Moderator: Problem With Tracking Returns in Customer Care

Attention Moderator: Problem With Tracking Returns

NicksmomESQ — Wed, 27 Nov 2019 13:05:01 GMT

On 11/22 I on went to the post office & mailed back the D & Co. velour fit & flair jacket. The XS was too big & I wanted to exchange it for the XXS.

To date I'm unable to track the package return on my order page. Before the website was redesigned I always got emails advising me that my package was received by the post office. I was also able to track its return on the order page. Now I get nothing.All it says is that a return label was printed when my order was originally shipped out.

Can a moderator please check into this for me?
Thank You!!

Re: Attention Moderator: Problem With Tracking Returns

PinkSunset — Wed, 27 Nov 2019 13:16:39 GMT

I just started a post about the same thing. I hope a moderator is able to help us

Re: Attention Moderator: Problem With Tracking Returns

Marcib — Wed, 27 Nov 2019 13:37:08 GMT

I recently returned a clothing item that was valued over $120 and saw no tracking updates from Tacoma Wa. It finally tracked for the first time when it arrived in I believe NV. It was well over a week and I was freaked out that it was lost and with no tracking at all I would be out $120 plus original shipping. I asked the postal person why it didn’t even show being picked up and she said those updates are paid for and if QVC doesn’t pay for updates, they aren’t posted. Needless to say, I will be sure what I order going forward is not something I would ever return. It was too upsetting. Now I have an auto delivery toothpaste order on backorder for a month, how does THAT happen??, I am cutting wayyyyy back on QVC orders and I’ve been wayyyy too good of a customer for many many years, but my husband is quite happy about it.

Re: Attention Moderator: Problem With Tracking Returns

queendiva — Wed, 27 Nov 2019 14:01:12 GMT

Same thing here. Although I have cut way back on my shopping at this site as it is too frustrating, I am finding that for the few returns I have, using the QVC return label, I do not receive the proper credit for my return unless I call CS, at which time I am promptly credited. Ridiculous!

QVC, your lack of customer focus is costing you customers who have kept you going for decades. It's almost 20 years into the 21st century. You need to get with the technology if you want to be a player in e-commerce and retain your loyal customers. THAT should be your focus!

Re: Attention Moderator: Problem With Tracking Returns

Anonymous — Wed, 27 Nov 2019 14:11:48 GMT

Hi @NicksmomESQ I located the jacket and the tracking shows it is enroute to QVC. It looks like it is in York PA and should be here soon.

Re: Attention Moderator: Problem With Tracking Returns

NicksmomESQ — Wed, 27 Nov 2019 15:36:48 GMT

@Anonymous Thank you!!
Is there a way to get the tracking on the order page to work going forward? This would avoid having to contact c.s. for updates.

Re: Attention Moderator: Problem With Tracking Returns

ruthbe — Wed, 27 Nov 2019 15:40:11 GMT

I know there have been comments about this....but I am hoping the more comments the better. I keep hpoing the negative comments might help. Ever since the change with order status, account, tracking etc., it is TERRIBLE!!!!!!! I could go on and on. It was just fine the way it was. No problems. But QVC had to waste time and money to make a change and its worse!!!!! Stupid move. Please fix or change it back. Please.

Re: Attention Moderator: Problem With Tracking Returns

Anonymous — Wed, 27 Nov 2019 15:44:07 GMT

Hi @NicksmomESQ I am sorry you are having difficulty. It should be working but sometimes the cookies on your computer get in the way. Try clearing your cookies, rebooting and maybe changing browsers to see if that helps. Let me know how you make out.

Re: Attention Moderator: Problem With Tracking Returns

NicksmomESQ — Wed, 27 Nov 2019 15:52:48 GMT

@Anonymous wrote:
Hi @NicksmomESQ I am sorry you are having difficulty. It should be working but sometimes the cookies on your computer get in the way. Try clearing your cookies, rebooting and maybe changing browsers to see if that helps. Let me know how you make out.

@Anonymous I just followed your instructions & it still doesn't work.I think this may be a website issue. Thanks for trying.

Re: Attention Moderator: Problem With Tracking Returns

Anonymous — Wed, 27 Nov 2019 15:58:50 GMT

@NicksmomESQ I sent your membership information to our IT department so that they can research this issue for you.

Re: Attention Moderator: Problem With Tracking Returns

loriqvc — Wed, 27 Nov 2019 18:04:16 GMT

@Anonymous - For what it's worth, the Track Your Return link on the new Order Status page has not worked at all since that new layout was implemented a month ago. There have been many, many posts about this in the forums, and it has nothing to do with anyone's computer or browser settings. The linked page lists only categories of "Date Printed" (which is simply the day the order was placed), a "Tracking Number" that always just says "Packslip in Box" below it, and "Status," which is always "Complete" as soon as the order has shipped. There are now no links, no updates, and no options for tracking returns on the QVC website. It would be great to get this problem fixed.

Re: Attention Moderator: Problem With Tracking Returns

Anonymous — Wed, 27 Nov 2019 18:06:34 GMT

Hi @loriqvc thank you for your feedback, I have sent an email to our IT department to let them know the tracking is not working.

Re: Attention Moderator: Problem With Tracking Returns

loriqvc — Wed, 27 Nov 2019 18:07:45 GMT

@Anonymous - Thank you for working to get this issue resolved. I know it will be helpful to a lot of customers!

Re: Attention Moderator: Problem With Tracking Returns

Pecky — Wed, 27 Nov 2019 18:10:12 GMT

@loriqvc wrote:
@Anonymous - Thank you for working to get this issue resolved. I know it will be helpful to a lot of customers!

It will be helpful for everyone.

Re: Attention Moderator: Problem With Tracking Returns

IlliniGirl88 — Wed, 27 Nov 2019 18:20:07 GMT

@loriqvc wrote:
@Anonymous - For what it's worth, the Track Your Return link on the new Order Status page has not worked at all since that new layout was implemented a month ago. There have been many, many posts about this in the forums, and it has nothing to do with anyone's computer or browser settings. The linked page lists only categories of "Date Printed" (which is simply the day the order was placed), a "Tracking Number" that always just says "Packslip in Box" below it, and "Status," which is always "Complete" as soon as the order has shipped. There are now no links, no updates, and no options for tracking returns on the QVC website. It would be great to get this problem fixed.

@loriqvc, @Anonymous - Completely agree about this. I had no problems tracking a return until QVC updated the new order/return/easy pay layout page. We can track from the order, the button is there, but gives no current status about a return. PLEASE ask IT or whoever handles that, to fix it for us. Thank you!

Re: Attention Moderator: Problem With Tracking Returns

geezerette — Wed, 27 Nov 2019 18:38:47 GMT

@loriqvc wrote:
@Anonymous - For what it's worth, the Track Your Return link on the new Order Status page has not worked at all since that new layout was implemented a month ago. There have been many, many posts about this in the forums, and it has nothing to do with anyone's computer or browser settings. The linked page lists only categories of "Date Printed" (which is simply the day the order was placed), a "Tracking Number" that always just says "Packslip in Box" below it, and "Status," which is always "Complete" as soon as the order has shipped. There are now no links, no updates, and no options for tracking returns on the QVC website. It would be great to get this problem fixed.

@loriqvc

Thank you!

Re: Attention Moderator: Problem With Tracking Returns

Azcowgirl — Wed, 27 Nov 2019 19:29:22 GMT

I returned a seven hundred dollar fiber optic tree , had the return picked up by usps. Now there’s absolutely no record of the return . No return confirmation from usps even. They apparently didn’t even scan the return label ! How can this be ?

Re: Attention Moderator: Problem With Tracking Returns

tobes — Wed, 27 Nov 2019 21:03:15 GMT

@NicksmomESQ I had the same problem .....Be sure to keep your receipt from the post office to prove your item was returned. I held on to the receipt and finally got an e-mail saying my refund was processed. Could not see tracking at all.

I had a problem with videos not working on each product and six months ago, after being told at first to check cookies, browser, reboot, I still have not heard a work from the problem forwarded by the mod to the powers that be. Please be gentle with the mods...they are messengers and have no control over the problem. But somewhere, somehow, changes are being made to the website, and this has caused more problems than is worthwhile. Q needs to get a new IT consultant. The problems have led me to purchase less and less.

Re: Attention Moderator: Problem With Tracking Returns

DiAnne — Sat, 30 Nov 2019 01:41:19 GMT

I am waiting for two problems to resolve themselves concerning returns before I order anything else. I returned two sweaters the day after I received them. No tracking or word from QVC. I ordered a pair of TSV shoes that I received that according to QVC had never shipped. They did not fit so I returned them and now according to the order they are resending them to me. I can't trust QVC to get an order delivered on time so no Christmas gifts will be purchased there.

Re: Attention Moderator: Problem With Tracking Returns

DAD — Sat, 30 Nov 2019 01:57:09 GMT

I sent an expensive item back about a month ago & no tracking a return is possible. I was having an anxiety attack. It never used to be so difficult to track a return. Many have complained. Mine did show up as returned about 12 days later!! No more for me!