topic Re: Returns taking soooooo long !! in Customer Care

Returns taking soooooo long !!

Kitty Galore — Fri, 22 Nov 2019 02:23:07 GMT

I'm still waiting for my refund to be credited as it shows that the returns are processed. What on earth is taking so long I wonder ?

had 4 returns , 2 refunded already a few days ago. I remember when my returns were very promptly refunded so I don't know what is going on. Makes me wonder if they are being held to get an extra EP as I have been charged a 2nd EP on both , don't want to think that , but not Happy 😠

Re: Returns taking soooooo long !!

jackthebear — Fri, 22 Nov 2019 14:24:18 GMT

I know we shouldn't compare apples to oranges but I returned something to Wmart via fed x 2 days ago,

they have a record of it and my refund is in progress

Q has a poorly executed system in place

Re: Returns taking soooooo long !!

tropics21 — Fri, 22 Nov 2019 14:54:06 GMT

I understand and had enough of qvc's bad business practices. Here is what I do, it takes a bit of work on your part but assures you get YOUR money refund PROMPTLY, so as not to add INTEREST to your credit card while QVC takes their good old time I return mdse using the qvc label, drop it off at post office, BUT, wait for a receipt with the tracking number. The day after, I called qvc CS tell them I returned it, they can check that you did via the bar code on the return label and PROMPTLY ASK FOR YOUR REFUND. They will do it, tell them you don't want to wait, and they will credit your account for the AMOUNT OF THE MDSE, ONLY, THE DEBIT FOR THE 6.95 THEY WILL NOT CREDIT, THAT WILL BE DONE BY THE RETURN DEPARTMENT WHENEVER THEY GET TO IT, BUT AT LEAST YOU GOT THE MAJORITY OF YOUR MONEY BACK. now, if the product is defective, or they shipped wrong item, etc, inform them, and make sure you check the proper box on the return label to get the shipping cost to you, credited back to you. If this is the case, CS will at that time, or you tell them for example it was defective, and than they refund the shipping at that first call.

Re: Returns taking soooooo long !!

Kitty Galore — Sun, 24 Nov 2019 04:46:17 GMT

@tropics21 wrote:
I understand and had enough of qvc's bad business practices. Here is what I do, it takes a bit of work on your part but assures you get YOUR money refund PROMPTLY, so as not to add INTEREST to your credit card while QVC takes their good old time I return mdse using the qvc label, drop it off at post office, BUT, wait for a receipt with the tracking number. The day after, I called qvc CS tell them I returned it, they can check that you did via the bar code on the return label and PROMPTLY ASK FOR YOUR REFUND. They will do it, tell them you don't want to wait, and they will credit your account for the AMOUNT OF THE MDSE, ONLY, THE DEBIT FOR THE 6.95 THEY WILL NOT CREDIT, THAT WILL BE DONE BY THE RETURN DEPARTMENT WHENEVER THEY GET TO IT, BUT AT LEAST YOU GOT THE MAJORITY OF YOUR MONEY BACK. now, if the product is defective, or they shipped wrong item, etc, inform them, and make sure you check the proper box on the return label to get the shipping cost to you, credited back to you. If this is the case, CS will at that time, or you tell them for example it was defective, and than they refund the shipping at that first call.

@tropics21 Thank you great advice ! And I do always get that receipt so I'm doing that thanks again 😺

Re: Returns taking soooooo long !!

Nataliesgramma — Sun, 24 Nov 2019 11:18:05 GMT

I returned something I bought at Amazon to Kohls and got my refund in 2 hours.......

Plus got a 25% off coupn for Kohls.....

Re: Returns taking soooooo long !!

Kitty Galore — Mon, 25 Nov 2019 17:24:50 GMT

@Kitty Galore wrote:
@tropics21 wrote:
I understand and had enough of qvc's bad business practices. Here is what I do, it takes a bit of work on your part but assures you get YOUR money refund PROMPTLY, so as not to add INTEREST to your credit card while QVC takes their good old time I return mdse using the qvc label, drop it off at post office, BUT, wait for a receipt with the tracking number. The day after, I called qvc CS tell them I returned it, they can check that you did via the bar code on the return label and PROMPTLY ASK FOR YOUR REFUND. They will do it, tell them you don't want to wait, and they will credit your account for the AMOUNT OF THE MDSE, ONLY, THE DEBIT FOR THE 6.95 THEY WILL NOT CREDIT, THAT WILL BE DONE BY THE RETURN DEPARTMENT WHENEVER THEY GET TO IT, BUT AT LEAST YOU GOT THE MAJORITY OF YOUR MONEY BACK. now, if the product is defective, or they shipped wrong item, etc, inform them, and make sure you check the proper box on the return label to get the shipping cost to you, credited back to you. If this is the case, CS will at that time, or you tell them for example it was defective, and than they refund the shipping at that first call.
@tropics21 Thank you great advice ! And I do always get that receipt so I'm doing that thanks again 😺

Spoke to CS and got my refunds, thanks again for the tip @tropics21 😺

Re: Returns taking soooooo long !!

Penelope59 — Mon, 25 Nov 2019 18:27:56 GMT

@Nataliesgramma wrote:
I returned something I bought at Amazon to Kohls and got my refund in 2 hours.......

Plus got a 25% off coupn for Kohls.....

I ordered a book from Amazon...I tracked it...the day after I ordered it showed it had arrived at the Distribution Center and would be out for delivery...after 2 days of no further movement and no delivery I called CS...she was so very nice....after our call she sent me an email apologizing yet again for my inconvenience and said the refund would be prompty issued...within 30 minutes the money was back in my bank account..not a promise of a refund but an actual refund...money back in my account...she also said its possible that the book may still show up as they will research it and if it does get delivered to please keep it at no charge. And this was only ONE phone call ... I truly feel like a valued customer and I'm not even a Prime member