topic Re: Issue with new checkout system in Customer Care

Issue with new checkout system

ugabugabooooo — Sat, 23 Nov 2019 17:05:53 GMT

I have already called C/S twice to correct this but I want to bring it to someone's attention so I am putting it here. I ordered the barefoot dreams hoodie on a black friday sale price. I wasn't sure of the sizing. Even based on their chart and garment measurements, I have had to return in the past. So i ordered one in a my normal size and put more colors on check payment until the one I ordered got here to see how the sizing went. It arrived and it fit but was a bit snug. I decided I should go up to the next size. I went in to change the size on my remaining check orders and the system is now adjusting price back to the current price. This should not happen on a completed order. I have called twice to get this fixed and they corrected the price. Someone needs to fix this because it is causing extra calls to C/S for no reason. The rep today just tried to tell me that a larger size was more money due to more material. I told her no, they are all the same size and she looked and saw they were. Then she said it was because it was on check payment and wasn't actually paid for yet. I told her it didn't matter, it was a completed order and as such should remain the same; plus there is a 30 day price match policy anyway. I did this to avoid having to call and get a price adjustment or having to return a bunch of items due to sizing. Forget about exchanges. Things are sold out by the time they are returned and processed. That takes about 3 weeks. Please send this to the powers that are in charge of the programming to get them to fix this glitch. Pricing shouldn't change on a completed order. If this is a new policy, then please let me know by responding to this post. Thank you!

Re: Issue with new checkout system

pieman — Sat, 23 Nov 2019 17:15:09 GMT

I understand your frustration.

I ordered many weeks ago, mens slippers, my feet I think, have grown since ordering. I checked on them yesterday and they won't be here until the 29th of this month.

I remember in the Summer getting an email from them saying,"thank you for your patience, as we are changing our delivery system to better serve you", Really?

Re: Issue with new checkout system

Beth-QVC — Sat, 23 Nov 2019 17:57:46 GMT

@ugabugabooooo

I am sorry for all the frustration we are causing you. Please send me an email to QVCSocialTeam@qvc.com and outline the issue you are having. I will respond as quickly as I can to ensure you are receiving the correct prices

Beth QVC

Re: Issue with new checkout system

pieman — Sat, 23 Nov 2019 22:13:20 GMT

No, I won't Beth as nothing ever get done about these problems/

Instead of things getting better , they just get worse and most everyone is unhappy with the change.

Seems something always goes wrong with the shoes or slipper in Brooksville/ Spring Hill FL.

I mean its hot down here. yet someone in these facilities has a foot fetish with these two items... : (

Change is not always better!

Have a good Holiday, Beth

Re: Issue with new checkout system

ugabugabooooo — Tue, 26 Nov 2019 18:04:13 GMT

Hi Beth,

I got my issue resolved but I just wanted someone to be aware of the price changes happening when you try to edit the size or color of a completed order so it could be fixed by the IT department. It is a glitch that needs to be fixed. Thanks for responding.

Re: Issue with new checkout system

apple1964 — Wed, 27 Nov 2019 13:42:01 GMT

I am so happy that I stopped shopping at QVC.... I feel sorry for you ladies that your orders are late or have not been shipped out yet... It is what it is with the Q and it will only get worse , So heads up with that!

Re: Issue with new checkout system

Pecky — Wed, 27 Nov 2019 18:05:16 GMT

@ugabugabooooo wrote:
Hi Beth,
I got my issue resolved but I just wanted someone to be aware of the price changes happening when you try to edit the size or color of a completed order so it could be fixed by the IT department. It is a glitch that needs to be fixed. Thanks for responding.

That happened to me with a BFD cardi and cs was great in adjusting. I agree it should be fixed so CS doesn't have to waste time adjusting the price everytime.