topic Re: Total Incompetence by QVC in Customer Care

Total Incompetence by QVC

Teddixat — Thu, 21 Nov 2019 02:57:39 GMT

I re eu ex a package today thinking it was an item I have been waiting for and supposedly out for delivery. When I opened the pa lane it wasn’t my item but an item not even ordered by me and the invoice inside was addressed to done one in the state of Washington. I called CS and they told me to fill out what happened on the comments and debt it back. In the meantime I looked at the order status of my item and the post office says it was delivered. I had to call CS again abd tell them what happened. They claim that they show my item delayed and won’t be delivered until the 25th. What a mess. I am so disgusted

Re: Total Incompetence by QVC

Kachina624 — Thu, 21 Nov 2019 03:03:33 GMT

I've had this happen several times over the years. I figure when they send out millions of parcels, they're bound to make a few mistakes. I didn't get hysterical about it, I just sent it back. Incompetence? Think of all the packages THAT DO get delivered.

Re: Total Incompetence by QVC

new nickname 4 — Thu, 21 Nov 2019 03:22:54 GMT

Oh gosh, I hope it wasn't my order placed on Nov 7th, that is still "in process". Lol. QVC has a mess on their hands and it doesn't seem to be getting better.

Re: Total Incompetence by QVC

manny2 — Thu, 21 Nov 2019 03:26:09 GMT

@Kachina624 wrote:
I've had this happen several times over the years. I figure when they send out millions of parcels, they're bound to make a few mistakes. I didn't get hysterical about it, I just sent it back. Incompetence? Think of all the packages THAT DO get delivered.

She isn't thinking about all the packages that got delivered, she is concerned with the package that wasn't her package.

Re: Total Incompetence by QVC

Kachina624 — Thu, 21 Nov 2019 03:29:50 GMT

@manny2. Really???

Re: Total Incompetence by QVC

Tinkerbell3 — Thu, 21 Nov 2019 03:35:44 GMT

Your post is difficult to read!

Yes, this is certainly ridiculous!

Re: Total Incompetence by QVC

GenXmuse — Thu, 21 Nov 2019 04:23:42 GMT

@Kachina624 wrote:
I've had this happen several times over the years. I figure when they send out millions of parcels, they're bound to make a few mistakes. I didn't get hysterical about it, I just sent it back. Incompetence? Think of all the packages THAT DO get delivered.

She was hardly hysterical and you complain just as much as the rest.

Re: Total Incompetence by QVC

Kachina624 — Thu, 21 Nov 2019 04:44:39 GMT

@GenXmuse wrote:
@Kachina624 wrote:
I've had this happen several times over the years. I figure when they send out millions of parcels, they're bound to make a few mistakes. I didn't get hysterical about it, I just sent it back. Incompetence? Think of all the packages THAT DO get delivered.
She was hardly hysterical and you complain just as much as the rest.

@GenXmuse. Hardly. At least you're not accusing me of working for QVC, as has been the case.

Re: Total Incompetence by QVC

Annabellethecat66 — Thu, 21 Nov 2019 05:00:12 GMT

Almost a year ago now a package came to me.

I order so much stuff I don’t need I actually opened the white plastic package and thought, “This is Logo. I don’t think I’ve ever ordered Logo! Why would I order Logo? Then I had a brain “fizz” and looked at the size. It was an XS.

Now the last time I was an XS was when I was in my 20’s ( about 47 years ago). I know my memory was slipping, but not that far gone...

I finally looked at the address and the name and address was that of someone about 2 miles away.

I looked up the person. I gave her a call and took the package to her.

Not a big deal. She was lovely. I met her grandchildren and we talked about QVC.

I realize the OP wasn’t physically able to do that. However, just like what happened to me and others, it wasn’t a big deal.

We all make mistakes. I do understand the OP was put out, but I feel like if that’s the worst thing to happen, well...I’d consider it to be a good day....heck! That would be a darn good week even....well, for me anyway.

Re: Total Incompetence by QVC

January121 — Thu, 21 Nov 2019 06:55:49 GMT

@Annabellethecat66 wrote:
Almost a year ago now a package came to me.

I order so much stuff I don’t need I actually opened the white plastic package and thought, “This is Logo. I don’t think I’ve ever ordered Logo! Why would I order Logo? Then I had a brain “fizz” and looked at the size. It was an XS.

Now the last time I was an XS was when I was in my 20’s ( about 47 years ago). I know my memory was slipping, but not that far gone...

I finally looked at the address and the name and address was that of someone about 2 miles away.

I looked up the person. I gave her a call and took the package to her.

Not a big deal. She was lovely. I met her grandchildren and we talked about QVC.

I realize the OP wasn’t physically able to do that. However, just like what happened to me and others, it wasn’t a big deal.

We all make mistakes. I do understand the OP was put out, but I feel like if that’s the worst thing to happen, well...I’d consider it to be a good day....heck! That would be a darn good week even....well, for me anyway.

@Annabellethecat66 .... I just wanted to let you know that I LOVE READING YOUR POSTS!!!! .... I wish you were my neighbor 🥰

Re: Total Incompetence by QVC

SouthernBee — Thu, 21 Nov 2019 07:04:43 GMT

@Annabellethecat66 : I have been with QVC since they merged with CVN or what ever. This past October was the first time to not have a package delivered. Delivery started with UPS and handed over to the Post Office in Atlanta- so the Post Office lost the package. QVC was quick to refund my money. So let's say from like 1988 to 2019 one package problem- pretty good delivery record. I never ordered a lot from QVC something like an average of 6 packages during the year depending on my needs. But for a while initially ordered several of the long skirts and tops from Susan Graver. Southern Bee

Re: Total Incompetence by QVC

tropics21 — Thu, 21 Nov 2019 11:14:03 GMT

Looking at the positive side of this mishap is not the norm all one needs to do is read the posts of 99 percent of the posters regarding their horrible experiences with QVC for the past year. Unfortunately for QVC it is hitting them where it hurts according to the recent financials posted by a customer because people are shopping elsewhere, and the most pathetic thing I personally see is that QVC prefers to do nothing about it. It is a simple solution, people are looking for work, qvc should spend some of their billions to hire people who need to work in their shipping department to get orders out, as well as processed. This albatross has NOTHING to do with the excuse of building a new shipping center, absolutely nothing. The other shipment buildings are still standing and working so hire more people. Simple problem to solve but they are relying on loyal customers as put by the CEO, earth to the CEO, the loyal customers have departed!!!!

Re: Total Incompetence by QVC

Teddixat — Thu, 21 Nov 2019 12:17:36 GMT

@everyone. First I apologize for the typos. I was angry when I wrote it and didn’t spell check. I am not hysterical and yes mistakes happen. What made me the angriest is that my item is showing delivered when in fact it was not. This after waiting a week for it to process then another 5 days to get it only to find out it was not in the package but instead someone else’s item. Now that customer has to wait for her item to go back to the Q and wait until they figure out what they did and then mail it back to her. Now Q is saying that my package is delayed until 11-25 but the shipping information shows it was delivered. I am not hysterical - just disgusted. The shipping delays and mistakes are unacceptable from
a company this size.

Re: Total Incompetence by QVC

tropics21 — Thu, 21 Nov 2019 13:01:44 GMT

EXACTLY GENXMUSE! The original poster was not hysterical and shouldn't have to re explain her post under any circumstances or to ANYBODY!!! It was clearly understandle to me when I read it. For those who felt to admonish this author, be kind, and do read the guidelines of this forum, for the life of me, I don't know why this forum is not monitored more, or do I? Lol

Re: Total Incompetence by QVC

Teddixat — Thu, 21 Nov 2019 13:39:18 GMT

@troics21. Thank you. Some folks here just enjoy being unkind and they know who they are and do do we. It’s the same people time and time again.

Re: Total Incompetence by QVC

manny2 — Thu, 21 Nov 2019 19:54:56 GMT

@Teddixat wrote:
@troics21. Thank you. Some folks here just enjoy being unkind and they know who they are and do do we. It’s the same people time and time again.

Yes, @Teddixat we have a lot of cyber bullies on this forum. If anyone notices I never go back when they respond to me in a negative way. That is what they feed off of, so I just say my opinion and move on. A bully is just a coward turned inside out! Keep posting, and don't go back and justify yourself to any of them. You do not have to justify your post to anyone.

Re: Total Incompetence by QVC

Teddixat — Thu, 21 Nov 2019 19:57:05 GMT

@manny2. Thank you. I am now aware of this but thank you. Very good advice. Pretty sad isn’t it

Re: Total Incompetence by QVC

Teddixat — Thu, 21 Nov 2019 19:59:29 GMT

@tropics thank you too. It is amazing one cannot post an honest comment without getting bullied

Re: Total Incompetence by QVC

Teddixat — Thu, 21 Nov 2019 20:00:07 GMT

Re: Total Incompetence by QVC

GenXmuse — Thu, 21 Nov 2019 21:06:59 GMT

Some posters are always in a bad mood and disagreeable. You have nothing to apologize for, @Teddixat