topic Re: Annoyed with Customer Service (Mod Help Please) in Customer Care

Annoyed with Customer Service (Mod Help Please)

icezeus — Tue, 19 Nov 2019 03:41:09 GMT

Perhaps a mod could help me since customer service could not. I ordered a pair of sunglasses on 11/11/19 with a delivery date of 11/19/19. Since, they have not shipped yet then obviously I will not have them by tomorrow.

I called customer service to ask when I would receive my sunglasses and was informed that an e-mail was sent out saying that there has been a delay in shipping. I have not received said e-mail. The Customer service representative informed me that it could take up to 24 hours to receive. I am sorry, what antiquated system do you have that it takes 24 hours for a customer to receive an e-mail?

Secondly, and this is when I felt my blood pressure boil, was when I informed the service representative, nicely I may add that I have a problem because if you go on to your site, and look up item number A352726 Prive Revaux sunglasses, the color that I am waiting for shows in stock. If you are having a shipping delay, why are you still selling and showing them in stock. The smarty pants in customer service told me that a delay in shipping and not having them in stock was not the same thing. In my head this is when I had to call on Jesus, to not give her a piece of my mind. Let me see, you can't deliver something that I have ordered over a week ago, to me the customer, that translates into you not having them in stock.

I forgot to add that I still do not have a date of when I will receive these sunglasses.

Re: Annoyed with Customer Service (Mod Help Please)

kathyz — Tue, 19 Nov 2019 03:51:05 GMT

I order 9 nov. edd was today 18 Nov, was also told by cs a emailwas sent, no email and no item and they have no idea when

Re: Annoyed with Customer Service (Mod Help Please)

FancyPhillyshopper — Tue, 19 Nov 2019 05:13:14 GMT

Another shipping complaint.

Everybody knows by now there are shipping issues due to warehouse move!

Yet folks keep ordering and keep complaining...

My thought is --order and be patient, or do not order at all.

The poor customer service person does not have any control over company shipping delays.

It is 100% accurate that a delay in shipping is not the same as out-of-stock.

Re: Annoyed with Customer Service (Mod Help Please)

Anonymous032819 — Tue, 19 Nov 2019 10:06:29 GMT

The "smarty pants" customer service rep was RIGHT.

Inventory is 100% different and seperate from shipping.

They could have 100,000 pairs of sunglasses in stock, but that does NOT = that they are going to be in the mail 2 seconds after you place your order.

Re: Annoyed with Customer Service (Mod Help Please)

icezeus — Tue, 19 Nov 2019 16:18:24 GMT

@Anonymous032819

@FancyPhillyshopper

The two of your have no idea of the conversation that took place or what happened. Obviously you have problems reading as well. I posted my complaint in the right format and was respectful, I don't appreciate your comments attacking me for being disgruntled and dissappointed customer.

It does not matter what QVC does they always have their special "cheerleaders" out to troll and take their side. Take a look at the boards, this is out of control and we the customers have the right to post our complaints against any retailer in a respectful manner.

Now go back to sticking your head in the sand.

Re: Annoyed with Customer Service (Mod Help Please)

Happy2BHere — Tue, 19 Nov 2019 18:09:14 GMT

@kathyz wrote:
I order 9 nov. edd was today 18 Nov, was also told by cs a emailwas sent, no email and no item and they have no idea when

I also ordered on Nov 9. I ordered 2 pair of the Hepburn A351693 one black pair and one purple tortoise.

The black ones shipped on 11/11 and I received them on 11/14 - the other purple tortoise color shows it was shipped on 11/13 but it also shows "NO TRACKING INFORMATION" and "No tracking information is available at this time. Please try again later".

So no way to track the package and no one knows if it is actually on it's way or not <sigh>.

Re: Annoyed with Customer Service (Mod Help Please)

tropics21 — Tue, 19 Nov 2019 21:09:25 GMT

qvc cheerleaders, love it, instead of hiring more people in shipping, they have cheerleaders standing by their qvc. how pathetic

Re: Annoyed with Customer Service (Mod Help Please)

Anonymous032819 — Tue, 19 Nov 2019 21:51:11 GMT

@icezeus wrote:
@Anonymous032819
@FancyPhillyshopper

The two of your have no idea of the conversation that took place or what happened. Obviously you have problems reading as well. I posted my complaint in the right format and was respectful, I don't appreciate your comments attacking me for being disgruntled and dissappointed customer.

It does not matter what QVC does they always have their special "cheerleaders" out to troll and take their side. Take a look at the boards, this is out of control and we the customers have the right to post our complaints against any retailer in a respectful manner.

Now go back to sticking your head in the sand.

So you really think that there is no difference between inventory, and shipping.

Okay then.

It's your choice to remain ignorant about the difference.

Re: Annoyed with Customer Service (Mod Help Please)

Warrior2022 — Tue, 19 Nov 2019 22:01:28 GMT

@icezeus wrote:
@Anonymous032819
@FancyPhillyshopper

The two of your have no idea of the conversation that took place or what happened. Obviously you have problems reading as well. I posted my complaint in the right format and was respectful, I don't appreciate your comments attacking me for being disgruntled and dissappointed customer.

It does not matter what QVC does they always have their special "cheerleaders" out to troll and take their side. Take a look at the boards, this is out of control and we the customers have the right to post our complaints against any retailer in a respectful manner.

Now go back to sticking your head in the sand.

You told us what happened smarty pants.

Re: Annoyed with Customer Service (Mod Help Please)

FancyPhillyshopper — Tue, 19 Nov 2019 22:27:11 GMT

Being upset with Customer Service and with those who respond to your non-stop complaining post does not get the package to your home any faster.

BTW, my reading (and writing) skills are over-the-top.

My head is never in the sand--always in the clouds!

A few lost packages and shipping delays do not make my blood boil. Patience is a virtue.

Life is good--I have many great puchases from QVC from the past 20 + years! Rah-rah--shopping is fun!

Re: Annoyed with Customer Service (Mod Help Please)

kathyz — Thu, 21 Nov 2019 02:59:41 GMT

JUst got a update on the order for 9 nov, new date 2 dec, 2nd order was for 27 nov,it is also 2 dec,and that is after I called cs and told them to cancel both orders, these will be my last

Re: Annoyed with Customer Service (Mod Help Please)

icezeus — Thu, 21 Nov 2019 04:04:03 GMT

@kathyz

The two items that I was complaining about when I wrote this thread were shipped today. I am personally done with QVC and will not be ordering anything until the shipping issues are resolved. I am not even bothering to watch anymore.

I warned a co-worker today that does not watch QVC, but she will go online from time to time to order items, especially around Christmas time, not to do it and why.

Think about all of the people who have no idea what is going on with their shipping, and will be placing orders soon, due to the holiday season.

Re: Annoyed with Customer Service (Mod Help Please)

kathyz — Thu, 21 Nov 2019 04:42:51 GMT

people order in good fate and expet a order or aleast a real email as to what happened to the shipment can you imagine gifts for children and you have to explain qvc had a shipping problem so santa is delayed

Re: Annoyed with Customer Service (Mod Help Please)

Teddixat — Thu, 21 Nov 2019 13:05:17 GMT

@icezeus. Many of us understand your frustration. Unfortunately there are some who are intolerant and holier than thou and Q cheerleaders

Re: Annoyed with Customer Service (Mod Help Please)

Teddixat — Thu, 21 Nov 2019 13:16:33 GMT

@FancyPhillyShopper. Compassion and understanding is obviously not your long suit but insults certainly are