topic Re: Moderator help re: return in Customer Care

Moderator help re: return

onliner — Tue, 19 Nov 2019 15:16:20 GMT

I received an email this morning regarding a return of a holiday item that was defective. The email stated that a refund would be credited to my credit card for aproximately $10 less than what I was charged for it. Considering it was a holiday item and it was defective why isn't the total amount being refunded?

Re: Moderator help re: return

Lucylu12 — Tue, 19 Nov 2019 15:38:31 GMT

@onliner wrote:
I received an email this morning regarding a return of a holiday item that was defective. The email stated that a refund would be credited to my credit card for aproximately $10 less than what I was charged for it. Considering it was a holiday item and it was defective why isn't the total amount being refunded?

Contact the Social Team @ Qvc.com and they will straighten it out. They are the best.

Re: Moderator help re: return

Susan-QVC — Tue, 19 Nov 2019 16:16:35 GMT

@onliner wrote:

I received an email this morning regarding a return of a holiday item that was defective. The email stated that a refund would be credited to my credit card for aproximately $10 less than what I was charged for it. Considering it was a holiday item and it was defective why isn't the total amount being refunded?

@onliner I will take a look and followup with you by email. Susan

Re: Moderator help re: return

Susan-QVC — Tue, 19 Nov 2019 16:21:04 GMT

@Susan-QVC wrote:

@onliner wrote:

I received an email this morning regarding a return of a holiday item that was defective. The email stated that a refund would be credited to my credit card for aproximately $10 less than what I was charged for it. Considering it was a holiday item and it was defective why isn't the total amount being refunded?

@onliner I will take a look and followup. I have issued you a refund for the monies not refunded. My apologies for the incorrect amount deducted.

Susan

Re: Moderator help re: return

onliner — Tue, 19 Nov 2019 21:16:06 GMT

@Susan-QVC - Thank you for your prompt reply and issuing the correct refund amount.