topic Easy Pay Page in Customer Care

Easy Pay Page

Jen717 — Tue, 19 Nov 2019 03:43:08 GMT

I use an iPad and safari browser for all QVC transactions. Since upgrade, I am no longer able to see my Nov & Dec easy pays. When the tab decides to work, it starts with January easy pays.

Anyone else seeing this occur? Anyone know if there is a fix to the issue. It is already a PITA to pay easy pays or switch credit cards, now I cannot even view them!

Re: Easy Pay Page

sunshine45 — Tue, 19 Nov 2019 05:26:58 GMT

@Jen717

i am on a windows laptop using firefox.

when i click on the easy pay tab it takes me right to my november easy payments.

there is a previous button to go back to october, september, etc.....

there is a next button to go forward to december, january, etc....

are you on the tab that says view by month (which seems to be the default)?

Re: Easy Pay Page

Mindy D — Tue, 19 Nov 2019 16:56:51 GMT

@Jen717 wrote:
I use an iPad and safari browser for all QVC transactions. Since upgrade, I am no longer able to see my Nov & Dec easy pays. When the tab decides to work, it starts with January easy pays.
Anyone else seeing this occur? Anyone know if there is a fix to the issue. It is already a PITA to pay easy pays or switch credit cards, now I cannot even view them!

I suggest that you ask to move this post to electronics because the iPad users will see it there. I haven’t upgraded yet, but I am an iPad user. If others have the problem, ask a mod to report this issue to IT.

Re: Easy Pay Page

Jen717 — Sat, 23 Nov 2019 05:10:29 GMT

@Mindy D wrote:
@Jen717 wrote:
I use an iPad and safari browser for all QVC transactions. Since upgrade, I am no longer able to see my Nov & Dec easy pays. When the tab decides to work, it starts with January easy pays.
Anyone else seeing this occur? Anyone know if there is a fix to the issue. It is already a PITA to pay easy pays or switch credit cards, now I cannot even view them!
I suggest that you ask to move this post to electronics because the iPad users will see it there. I haven’t upgraded yet, but I am an iPad user. If others have the problem, ask a mod to report this issue to IT.

Thanks for the feedback. When you say you have not upgraded yet, what have you not upgraded? I did not know I had a choice to NOT upgrade, it automatically went to the new platform.

I utilize an iPad and safari browser, not the app.

Moderator -

Wondering if this can be submitted to technical support? I cannot see my current easy pays, it defaults to January. I am viewing by month vs by order. I submitted feedback from the link at the bottom of the main webpage, but never received a response.

I am unable to see if I have any overdue easy pays, as I have had payments of the same amt declined and need to repost them.

Please advise.

Re: Easy Pay Page

Barbara-QVC — Sat, 23 Nov 2019 05:16:03 GMT

@Jen717 wrote:

@Mindy D wrote:

@Jen717 wrote:

I use an iPad and safari browser for all QVC transactions. Since upgrade, I am no longer able to see my Nov & Dec easy pays. When the tab decides to work, it starts with January easy pays.

Anyone else seeing this occur? Anyone know if there is a fix to the issue. It is already a PITA to pay easy pays or switch credit cards, now I cannot even view them!

I suggest that you ask to move this post to electronics because the iPad users will see it there. I haven’t upgraded yet, but I am an iPad user. If others have the problem, ask a mod to report this issue to IT.

Thanks for the feedback. When you say you have not upgraded yet, what have you not upgraded? I did not know I had a choice to NOT upgrade, it automatically went to the new platform.

I utilize an iPad and safari browser, not the app.

Moderator -

Wondering if this can be submitted to technical support? I cannot see my current easy pays, it defaults to January. I am viewing by month vs by order. I submitted feedback from the link at the bottom of the main webpage, but never received a response.

I am unable to see if I have any overdue easy pays, as I have had payments of the same amt declined and need to repost them.

Please advise.

Hi @Jen717

I am sorry you are having troubles. Have you tried clearing your cookies and cache?

Barb

Customer Care