topic Re: QVC is losing business with slow shipping in Customer Care

QVC is losing business with slow shipping

Purseone — Wed, 13 Nov 2019 17:27:35 GMT

QVC has been telling us for months that they are working to solve shipping problems. It's kind of like the boy who cried "Wolf" once too often. I resent receiving messages that tell me my shipments are delayed, but you give no reason. I can understand weather, but if you're trying to save more money, since your quarterly figures are down, that's not acceptable. Especially at Christmas. I have items in process for 9 days, and counting. Then it ships across the country to California and takes another 10 days. I receive things in a timely fashion everywhere else I shop, and most of the time with free shipping. What is QVC's problem? I am hesitant to shop, since I'm not sure the items will come on time. Please give us some reasonable timelines about when this will be fixed.

Re: QVC is losing business with slow shipping

kaydee50 — Wed, 13 Nov 2019 17:47:28 GMT

And for the first time ever for me and I've been ordering for about 20 years, a package has been"lost." It was sent via USPS all the way, not started with UPS and handed off but the original shipper was the USPS. And USPS will not doing anything about tracking the package until 7 days have passed.

I would like to see an option where we could chose the carrier for our package. I would never pick the USPS. There have been so many problems with them here in Chicago including a video showing a postal worker dumping a carton full of mail into a dumpster.

I hope that eventually my package will show up. It was due on the 9th.

Re: QVC is losing business with slow shipping

PhilaLady1 — Wed, 13 Nov 2019 17:53:24 GMT

In my opinion, I think that anyone who has ever held a job knows that QVC will never provide us with the exact reason for the shipping problems. If something goes wrong where I work, and a customer requires an explanation, which of course they do deserve, our response is truthful but very well thought out, to protect the company.

Re: QVC is losing business with slow shipping

Krimpette — Wed, 13 Nov 2019 18:01:59 GMT

I had decided a few weeks ago that I won't be ordering anything from QVC until (if ever) they get their shipping/warehouse situation resolved. I don't need the aggravation of having to babysit my orders....especially at this time of year.

Re: QVC is losing business with slow shipping

Susan Louise — Wed, 13 Nov 2019 18:14:41 GMT

@PhilaLady1 wrote:
In my opinion, I think that anyone who has ever held a job knows that QVC will never provide us with the exact reason for the shipping problems. If something goes wrong where I work, and a customer requires an explanation, which of course they do deserve, our response is truthful but very well thought out, to protect the company.

@PhilaLady1 After reading your post, I see there are still many folks who still don't know about the changes with the logistics of product movement in the QVC warehouses due to the new massive warehouse QVC now has in PA. I'm sure it will take several more months before anyone sees any measureable improvement with shipping.

https://www.mcall.com/business/mc-biz-qurate-retail-qvc-hsn-bethlehem-huge-fulfillment-center-20181130-story.html

Personally, I have no issues waiting longer for anything I order from the Q knowing this.

Re: QVC is losing business with slow shipping

Puppy Lips — Wed, 13 Nov 2019 18:15:15 GMT

Something must have gotten majorly screwed up in their move, or their warehousing, or their computer systems, or with their employees. If QVC brought in someone new to assist in whatever transition this is, they are not doing a good job.

Re: QVC is losing business with slow shipping

Group 5 minus 1 — Wed, 13 Nov 2019 18:15:22 GMT

Absolutely!!

Re: QVC is losing business with slow shipping

rms1954 — Wed, 13 Nov 2019 18:19:51 GMT

It isn't just QVC. Things take time to fix. Changes don't take place overnight. I personally have no issues or concerns. I always get my orders in a reasonable amount of time and at a reasonable price. IF I don't like it, I'll find somewhere else to shop. Some places are a lot more money for S&H and take longer. If I don't like it, I'll shop in stores. It's all a matter of making your choices for what's best for you.

Re: QVC is losing business with slow shipping

mousiegirl — Wed, 13 Nov 2019 18:23:32 GMT

@Purseone It isn't slower than zulily lately. Many of my orders there have been "preparing for shipment" for about three weeks, and I have been told some will be cancelled yet those items are still being sold, saw them this week, so what the heck is up with that!

Of course, customer service could not answer except to say it depends how long it takes to process, which makes no sense, because once something is being prepared for delivery, it is at the zulily facility, so it has already been processed, now they just need to be shipped!

Re: QVC is losing business with slow shipping

twinsister — Wed, 13 Nov 2019 18:31:56 GMT

@rms1954 wrote:
It isn't just QVC. Things take time to fix. Changes don't take place overnight. I personally have no issues or concerns. I always get my orders in a reasonable amount of time and at a reasonable price. IF I don't like it, I'll find somewhere else to shop. Some places are a lot more money for S&H and take longer. If I don't like it, I'll shop in stores. It's all a matter of making your choices for what's best for you.

@rms1954 The problem is waiting so long for an item to ship. Once my items ship, I do get them in a reasonable time, but having an item "in process" for over a week before they ship is frustrating. I shop other places and don't have this problem. I realize they are in the middle of major changes with their warehouses, but this has been happening for too long.

Re: QVC is losing business with slow shipping

LilyMom — Wed, 13 Nov 2019 20:50:36 GMT

Mine have been "in process" for 21 days. 5 items and suddenly 3 of them are now listed as back ordered. They were in stock when they took my money 3 weeks ago.

Re: QVC is losing business with slow shipping

Jesse-N-Aixa — Wed, 13 Nov 2019 21:20:43 GMT

My item is showing being transfered to the USPS, it didn't take the Pony Express a week to transfer a package. This ship with UPS and transfer to the Post Office is for the birds. I know who I won't order my Christmas Gifts From....just give me my MONEY BACK!!!

Re: QVC is losing business with slow shipping

mousiegirl — Thu, 14 Nov 2019 01:39:45 GMT

I don't know if it a coincidence, or the email I sent to zulily this morning, no one responded, but all of my items that I mentioned, have now been shipped.

Re: QVC is losing business with slow shipping

tropics21 — Thu, 14 Nov 2019 17:11:21 GMT

Totally agree with you and I along with others have been posting the same! Tired of the apologies but never given a reason. I read today on this blog that their sales are way way down, um, wonder why. Obviously they thought they could get away with this method of bad business, obviously not, it hurt them in the bank accou t

Re: QVC is losing business with slow shipping

DesertD — Thu, 14 Nov 2019 17:17:49 GMT

This shipping issue is beyond any excuse they may give now. Personally-this totally turns me off to ordering or even watching any of their channels anymore. No one wants to order when they have no idea when they will receive their items.

Re: QVC is losing business with slow shipping

ValuSkr — Thu, 14 Nov 2019 17:21:00 GMT

I think they know that. And they're probably distressed that their efforts to correct the problem are making it worse in the short-run.

Re: QVC is losing business with slow shipping

stevieb — Thu, 14 Nov 2019 17:37:21 GMT

I no longer order much here, but will say the few items I have ordered in recent memory haven't taken an inordinately long time to be received. I don't tend any longer to follow the dates listed here for 'in process', EDD, etc., because I've found them to be sort of pointless. If I know I need something quickly, I simply don't order here but usually am not in a huge rush. That said, if I had doubts about an item slated to be a gift, I'd think twice and would have to agree with those who feel like their shipping problems are more than a temporary glitch. The simple fact seems to be that they waited far too long to bring their warehousing and order fulfilment processes up to date and have executed badly whatever changes they're making.

Due to ineffective leadership, Qurate has clearly fallen on hard times. For the sake of those employees who rely on them for their livelihoods and for the sake of those customers unwilling to increase their reliance on other, more responsive, retail resources, I hope they resolve this and the many other problems facing them.

Re: QVC is losing business with slow shipping

Lipstickdiva — Thu, 14 Nov 2019 21:25:00 GMT

What I can't understand is why people are still ordering if they are having such issues.

Knock on wood, the only delays I had were with the blowout clearance items. I am receiving all my other orders withn a week.

If I were having this many issues, you can be sure I'd quit ordering until things were worked out. And if I was going to keep on ordering, I wouldn't be complaining about it.

There are thread after thread after thread on many forums complaining about Q's slow shipping, inability to cancel, asking mods to check on orders, on and on but people keep on ordering. And then complaining somemore.

It doesn't make any sense to me.

Re: QVC is losing business with slow shipping

PinkSunset — Thu, 14 Nov 2019 21:50:09 GMT

@Lipstickdiva wrote:
What I can't understand is why people are still ordering if they are having such issues.

Knock on wood, the only delays I had were with the blowout clearance items. I am receiving all my other orders withn a week.

If I were having this many issues, you can be sure I'd quit ordering until things were worked out. And if I was going to keep on ordering, I wouldn't be complaining about it.

There are thread after thread after thread on many forums complaining about Q's slow shipping, inability to cancel, asking mods to check on orders, on and on but people keep on ordering. And then complaining somemore.

It doesn't make any sense to me.

me either but as I said on another thread, long time customers are probably still buying because they stick with the same brands, i.e. Graver, D&C, Temptations, things like that so they put up with it, But that doesn;t mean they are happy about it,

I have ordered 2 things this year from QVC and only because Tweak'd is not in retail, but other than that, I will not buy from a company that hasn't made any progress in their ordering/shipping processes when 99% of what I want comes from Amazon and I get it in 1-2 days,

I just don't see how they would attract any new customers since they are way behind other retailers in their ordering processes,

Re: QVC is losing business with slow shipping

Huggy Bear — Fri, 15 Nov 2019 00:34:35 GMT

@PinkSunset wrote:
@Lipstickdiva wrote:
What I can't understand is why people are still ordering if they are having such issues.

Knock on wood, the only delays I had were with the blowout clearance items. I am receiving all my other orders withn a week.

If I were having this many issues, you can be sure I'd quit ordering until things were worked out. And if I was going to keep on ordering, I wouldn't be complaining about it.

There are thread after thread after thread on many forums complaining about Q's slow shipping, inability to cancel, asking mods to check on orders, on and on but people keep on ordering. And then complaining somemore.

It doesn't make any sense to me.
me either but as I said on another thread, long time customers are probably still buying because they stick with the same brands, i.e. Graver, D&C, Temptations, things like that so they put up with it, But that doesn;t mean they are happy about it,

I have ordered 2 things this year from QVC and only because Tweak'd is not in retail, but other than that, I will not buy from a company that hasn't made any progress in their ordering/shipping processes when 99% of what I want comes from Amazon and I get it in 1-2 days,

I just don't see how they would attract any new customers since they are way behind other retailers in their ordering processes,

Losing business due to slow shipping is one thing, but it's worse when QVC tries to compete by offering a lower price.

My items that I ordered were considerably less expensive shopping on Q than either Amazon or the manufacturer's website. Yes, I have been waiting over a month to get the items delivered, but I have also been wanting to buy these for many months earlier, except the prices I saw elsewhere were "inflated" to put it mildly. Even the manufacturer's "sale" price was more than what these items cost new in 2018.

So when I saw the item I wanted on QVC substantially undercut any other price shown elsewhere I really had to hit that buy button. Yes it sucks having to wait over a month to receive it, but I would be paying almost double if I had to buy it from any other online retailer or a walk-in store.