topic Re: HELP ! WHY THE SUPER SLOW SHIPPING? in Customer Care

HELP ! WHY THE SUPER SLOW SHIPPING?

Calcgirl — Tue, 12 Nov 2019 05:12:42 GMT

I ordered two different, seperate brand items on Oct 28th and 29th and have not received either one. CS said they are expected on the 15th of the month. That is over 2 weeks!!!

What is the problem here??????

Re: HELP ! WHY THE SUPER SLOW SHIPPING?

carlycat — Tue, 12 Nov 2019 05:20:03 GMT

It seems to me QVC has just stopped shipping. I have five orders “ in process” since November 5. ETA November 18.

I will NOT be ordering for Christmas, that’s for sure!

Re: HELP ! WHY THE SUPER SLOW SHIPPING?

stellabystarlight — Tue, 12 Nov 2019 05:20:22 GMT

My items are still in process! I think the Q needs to hire more shipping personnel. This should not happen around the holidays!

Re: HELP ! WHY THE SUPER SLOW SHIPPING?

FranandZoe — Tue, 12 Nov 2019 11:57:09 GMT

Things are definitely getting worse!

Re: HELP ! WHY THE SUPER SLOW SHIPPING?

LilyMom — Tue, 12 Nov 2019 16:19:54 GMT

I have 5 items in process since Oct 23. Now 2 are listed as no longer available. Others still showing EDD Nov 6. Called CS and they said Nov 12.

Re: HELP ! WHY THE SUPER SLOW SHIPPING?

Creek Street — Tue, 12 Nov 2019 19:16:30 GMT

I have one that QVC says is at my local post office....the post office says the tracking number doesn't even exist. I think I've had it! I will shopping elsewhere for Christmas!!

Re: HELP ! WHY THE SUPER SLOW SHIPPING?

TW — Wed, 13 Nov 2019 04:04:17 GMT

I just got an email for an order placed on 5 November 'shipping delayed' This is happening a lot now. Very annoying. I find it especially maddening when I order 4 of the same item just different colors and get charged shipping for each item. Sometimes it even gets shipped in separate bags so if you have to return anything you get charged each time. Then I have to wait weeks to get it. Could it be that QVC is not capable of keeping up with QVC2, QVC3, HSN, HSN2? All the same now so they can't keep up with shipping? People will think twice before ordering anything if it takes weeks to get it.

Re: HELP ! WHY THE SUPER SLOW SHIPPING?

TW — Wed, 13 Nov 2019 04:06:02 GMT

@stellabystarlight wrote:
My items are still in process! I think the Q needs to hire more shipping personnel. This should not happen around the holidays!

They expanded to QVC2, QVC3, now own HSN and HSN2, but I bet the shipping department got smaller to save money. This will cost them customers.

Re: HELP ! WHY THE SUPER SLOW SHIPPING?

Jen717 — Wed, 13 Nov 2019 07:41:47 GMT

@carlycat wrote:
It seems to me QVC has just stopped shipping. I have five orders “ in process” since November 5. ETA November 18.

I will NOT be ordering for Christmas, that’s for sure!

Typically at Christmas time, QVC in the past upgrades shipping to two-day shipping to ensure delivery.

Wonder if they will follow suit with the same process this year? The issue becomes the process of returns come January and it taking 2 months to process.

Re: HELP ! WHY THE SUPER SLOW SHIPPING?

Jen717 — Wed, 13 Nov 2019 07:43:41 GMT

@LilyMom wrote:
I have 5 items in process since Oct 23. Now 2 are listed as no longer available. Others still showing EDD Nov 6. Called CS and they said Nov 12.

Seriously!!?? That is today, did you receive your items magically?
That is terrible!

Re: HELP ! WHY THE SUPER SLOW SHIPPING?

LilyMom — Wed, 13 Nov 2019 16:13:57 GMT

I did not get them. I called CS again. She put in an inquiry about them. Just looked and a 3rd item has been added to the back order list. Nothing updated on one, last now has EDD of Nov 21st. I seriously doubt I will ever get any of them. Doing my Christmas shopping elsewhere.

Re: HELP ! WHY THE SUPER SLOW SHIPPING?

DesertD — Wed, 13 Nov 2019 20:37:17 GMT

This is so frustrating. I ordered 1 item on 11/4 but it's still in process. This is not the time of year to slow down your shipping process people. At this rate no one will be able to exchange or refund anything after Christmas at all. I guess I'll go elsewhere to shop from now on. it seems so odd that a company of this size should have such ongoing shipping problems. Get your act together if you want to keep your customers. :-)

Re: HELP ! WHY THE SUPER SLOW SHIPPING?

Diva on The Q — Thu, 14 Nov 2019 04:00:24 GMT

@TW wrote:
@stellabystarlight wrote:
My items are still in process! I think the Q needs to hire more shipping personnel. This should not happen around the holidays!
They expanded to QVC2, QVC3, now own HSN and HSN2, but I bet the shipping department got smaller to save money. This will cost them customers.

Qvc doesn't own HSN. A few years ago, the Qurate Retail Group became the owner of QVC and HSN.