topic Moderator help please in Customer Care

Moderator help please

equss — Tue, 12 Nov 2019 14:35:22 GMT

Chat, phone, email not working as I’ve tried them all. This is regarding my last order. Customer service told me I wouldn’t be charged return shipping but I was. Notes would be in my file. Could you please assist. Thank you.

Re: Moderator help please

Susan-QVC — Tue, 12 Nov 2019 14:41:12 GMT

@equss wrote:
Chat, phone, email not working as I’ve tried them all. This is regarding my last order. Customer service told me I wouldn’t be charged return shipping but I was. Notes would be in my file. Could you please assist. Thank you.

So sorry @equss I will take a look and email you any action that I take.

Susan

Re: Moderator help please

DAD — Tue, 12 Nov 2019 15:46:04 GMT

I have had this happen & I have always had to call cs so they would look at the notes & refund me. If I get a piece of clothing with a hole it it I expect a full refund. I really don't understand why QVC is having so many problems. I don't order much from HSN but their website let's you do your own exchange. It's great. Their shipping & processing returns is fast.