topic Editing a size or color on existing order in Customer Care

Editing a size or color on existing order

DAD — Mon, 11 Nov 2019 15:49:26 GMT

I tried to edit a size & color on a waitlist order. It was a lunchtime special. This was on the same day. It let me make the change, but it also changed how much I was paying for the item. It went back to the clearance price! So there's another glitch in your system. I could have called customer service. The wait times to fix a problem are not worth my time. I have never had that happen before your order system changed.

Re: Editing a size or color on existing order

Jen717 — Wed, 13 Nov 2019 08:06:50 GMT

@DAD wrote:
I tried to edit a size & color on a waitlist order. It was a lunchtime special. This was on the same day. It let me make the change, but it also changed how much I was paying for the item. It went back to the clearance price! So there's another glitch in your system. I could have called customer service. The wait times to fix a problem are not worth my time. I have never had that happen before your order system changed.

This has happened to me when I changed a primetime/lunchtime special after it ended. CS did adjust the price for me. Once in process, you will have to call back once shipped as changes can no longer be made by CS until then.

Re: Editing a size or color on existing order

depglass — Wed, 13 Nov 2019 21:26:23 GMT

The edit color link didn't work on a full priced item for me. So I just cancelled it and re-ordered. Obviously that will not work on a waitlist item.