topic Re: Items being changed in cart to waitlist in Customer Care

Items being changed in cart to waitlist

Prestons Grandma — Sun, 10 Nov 2019 16:39:33 GMT

Twice now I have put an item in my cart as available and when I check out it's changed to waitlist. I've checked out immediately after placing it in my cart, so what's the deal!!??

Re: Items being changed in cart to waitlist

Kachina624 — Sun, 10 Nov 2019 16:58:43 GMT

Nobody here is in the warehouse so can't say for sure, but I theorize that the merchandise is in the warehouse but the place is such a mess that they can't immediately access it for shipment. They use "waitlist" as a mechanism for delaying shipment. I'm betting you'll get it; it'll just take a little longer. I've gotten all of mine.

Re: Items being changed in cart to waitlist

KailaS — Sun, 10 Nov 2019 17:04:55 GMT

I have had a fairly recent order shift to Backorder. I also believe that the designation is just a way to buy time for a messed up shipping system. That backorder item shipped, smashed to smithereens, in just a few days.

Re: Items being changed in cart to waitlist

Prestons Grandma — Sun, 10 Nov 2019 17:11:49 GMT

problem too is, shipping is taking FOREVER! How much longer are they go8ng to delay shipping like this. It's been going on far too long. I only order items I can't buy elsewhere and I'm certainly not trusting the Q for ANY Christmas gifts!!!

Re: Items being changed in cart to waitlist

Prestons Grandma — Sun, 10 Nov 2019 17:29:05 GMT

problem too is, shipping is taking FOREVER! How much longer are they going to delay shipping like this. It's been going on far too long. I only order items I can't buy elsewhere and I'm certainly not trusting the Q for ANY Christmas gifts!!!

Re: Items being changed in cart to waitlist

VegasBusinessWoman — Sun, 10 Nov 2019 17:10:01 GMT

@Kachina624 That was my experience, too. I recently ordered a pair of earrings (my first Alexandrite!) and when I went to checkout, it was shown as waitlisted. Since they are for me and I am not in a hurry, I thought nothing of it. One week later I got a notice that the earrings had shipped. They will probably arrive in a week or so. Go figure. 🤷‍♀️

Re: Items being changed in cart to waitlist

Prestons Grandma — Sun, 10 Nov 2019 17:10:29 GMT

I've really lost confidence in QVC.

Re: Items being changed in cart to waitlist

Foxxee — Sun, 10 Nov 2019 17:19:33 GMT

I wonder if it's a computer glitch. I had an order switch to backorder, called CS. Said it was in stock. She changed to back. It did sit "in process" for 5 days.

Re: Items being changed in cart to waitlist

DAD — Sun, 10 Nov 2019 18:11:25 GMT

There computer system is a mess! They should have worked on all the glitches before they switched over to a new format. And to do it a few months before Christmas???

Re: Items being changed in cart to waitlist

10sluvr — Tue, 12 Nov 2019 10:26:32 GMT

my order went from "in processing" to "backordered", in a matter of hours. what is the difference in backordered and waitlist. would it just be a shorter waiting period.

there have been some items that have come fast and i was surprised, so i think they are really trying.