topic Re: Upset with QVC in Customer Care

Upset with QVC

twokats — Sat, 09 Nov 2019 22:32:46 GMT

I ordered the pre sale of the It Tsv at 79.98, haven't even received the kit yet. Well, the price today is 69.98. I called customer service and she refunded the 10.00. But I ordered it on auto delivery. If I want the kit at 69.98, I have to cancel this order and re order at today's price. So I end up with 2 kits at once. I don't think this is fair to the customers who pre ordered.

Re: Upset with QVC

SurferWife — Sat, 09 Nov 2019 22:35:28 GMT

@twokats

Email Social.Team@qvc.com...they may be able to assist.

Re: Upset with QVC

Beth-QVC — Sat, 09 Nov 2019 22:36:02 GMT

@twokats

I am sorry for any upset. You do not have to reorder - we should be able to adjust the price going forward for the additional orders on auto delivery. I will follow to ensure this happens. Again my apologies for this unfortunate situation.

Beth QVC

Re: Upset with QVC

twokats — Sat, 09 Nov 2019 22:40:21 GMT

I would appreciate if you can do this for us. I didn't think it was fair to those who pre ordered.

Re: Upset with QVC

blackhole99 — Sat, 09 Nov 2019 22:46:38 GMT

@twokats please let us know how this works out for you.

Re: Upset with QVC

Beth-QVC — Sat, 09 Nov 2019 22:59:05 GMT

@twokats

Absolutely will follow this up as there are many customers in the same boat,

Beth QVC

Re: Upset with QVC

twokats — Sat, 09 Nov 2019 23:04:11 GMT

With auto delivery, the rest of shipments should be 59.95 because brushes aren't included. Thanks for the fast reply and I hope QVC honors this. Thanks Beth

Re: Upset with QVC

naturalstyles — Sat, 09 Nov 2019 23:41:32 GMT

I Pre-ordered the tsv as well. It has not shipped yet, but no changes could be made to the order. Called them today. She said she couldn't do anything for me yet, because it is processing. However, she told me to call back once I get the ship notification, and they will adjust my account under price match, and made a notation on my account. I had ordered a second set today once I saw the price difference, but cancelled it once I talked to a representative. It doesn't seem right that the price was more under pre-order than what is shown today, but they are working on it. I don't need 2 sets of the special. I love IT Cosmetics, and it is the only brand I use, and the shade I use gets sold out (fair-light) quite a bit. That is why I pre-ordered. I really think they are trying to work through this to help their customers.

Re: Upset with QVC

Beth-QVC — Sat, 09 Nov 2019 23:46:02 GMT

@naturalstyles

I am sorry but there should be no need to call back. We are aware of the issue and we will be issuing refunds for everyone that purchased during the pre-sale. Thank you for shopping with us.

Beth QVC

Re: Upset with QVC

naturalstyles — Sun, 10 Nov 2019 01:49:46 GMT

Beth,

Thank you for stating that there is no need to call back. The representative I spoke to specifically told me to call back after I receive shipment notification. How will I know if the refund has been applied? Would it be under order information or under the payment of the item? Will the autodelivery plans price also be adjusted to the sale price instead of the previous (pre-sale listed price).

Thank you.

Re: Upset with QVC

Beth-QVC — Sun, 10 Nov 2019 02:11:44 GMT

@naturalstyles

We have been advised the $10.00 difference in price will be done in a batch process. Just to be sure your refund comes through (and this of course will take several days) I have set a flag on your account so I may follow up. This type of credit usually appears as a member credit which shows up on the check out screens. This I will ensure happens.

Now for the auto delivery pricing, that will take longer to do as first they must get out the refunds. I will contact our auto delivery department to see how we can make the correction as again there will be others involved in that as well. As an aside, please remember that free shipping only applies to the first order of any auto delivery.

When your refund is applied, I will advise you as well.

Beth QVC

Re: Upset with QVC

Beth-QVC — Mon, 11 Nov 2019 21:44:18 GMT

@twokats @naturalstyles and anyone who ordered the presale of the IT TSV

Please check your accounts as the $10 refunds have been actionned today. I do see that @twokats and @naturalstyles have been refunded.

Beth QVC

Re: Upset with QVC

twokats — Mon, 11 Nov 2019 22:32:17 GMT

Yes, I have received the 10.00 refund. Now waiting to see if future auto deliveries will be changed to 59.95. I would like to say thank you Beth, for your quick response and actions in this problem. I have always loved shopping with QVC. If you can keep us posted about the auto deliveries, I would greatly appreciated it. Thank again

Re: Upset with QVC

twokats — Tue, 03 Dec 2019 01:27:06 GMT

Has the adjustments for future auto deliveries been updated yet?

Re: Upset with QVC

Beth-QVC — Tue, 03 Dec 2019 02:03:47 GMT

@twokats

I don't believe the auto deliveries have been adjusted at this time. Please advise when your next AD is scheduled to be released.

Beth QVC

Re: Upset with QVC

twokats — Wed, 04 Dec 2019 20:04:55 GMT

Feb 4

Re: Upset with QVC

twokats — Sun, 08 Dec 2019 01:09:44 GMT

Hope you will let us know when they change the price for the auto deliveries. I think all should ship Feb 4.

Re: Upset with QVC

twokats — Sat, 04 Jan 2020 14:08:53 GMT

Still no price adjustment?????

Re: Upset with QVC

Beth-QVC — Sat, 04 Jan 2020 20:27:12 GMT

@twokats

I will advise when I have the answer. Thank you for your patience.

Beth QVC

Re: Upset with QVC

haille70 — Sun, 05 Jan 2020 03:46:47 GMT