topic Re: IS THERE ANY REASON THE MODS DO NOT ANSWER EMAILS ANYMORE.? in Customer Care

IS THERE ANY REASON THE MODS DO NOT ANSWER EMAILS ANYMORE.?

BalletBabe — Sat, 09 Nov 2019 18:20:58 GMT

Q will not last with bad customer service and shipping issues. Sad????

Re: IS THERE ANY REASON THE MODS DO NOT ANSWER EMAILS ANYMORE.?

SurferWife — Sat, 09 Nov 2019 18:23:21 GMT

They respond to my emails quickly. If you have an issue that takes a bit of investigation it might take a bit longer before they respond.

Re: IS THERE ANY REASON THE MODS DO NOT ANSWER EMAILS ANYMORE.?

sunshine45 — Sat, 09 Nov 2019 18:27:53 GMT

have never had an issue with the mods when i email them at qvcsocialteam@qvc.com.

they are often quick to take care of issues that they can take care of or answering questions.

Re: IS THERE ANY REASON THE MODS DO NOT ANSWER EMAILS ANYMORE.?

BalletBabe — Sat, 09 Nov 2019 18:28:38 GMT

@SurferWife wrote:
They respond to my emails quickly. If you have an issue that takes a bit of investigation it might take a bit longer before they respond.

They have always answered right away. I wrote once before with no response and I am not a pesty customer. I write veery few times. If I don't get a response I am done shopping here.

Re: IS THERE ANY REASON THE MODS DO NOT ANSWER EMAILS ANYMORE.?

KingstonsMom — Sat, 09 Nov 2019 18:29:16 GMT

Personally, I've never had an email to the Social Team ignored, in fact I usually get a response in about 30 minutes, if not sooner.

I think a lot of customers (not saying you) email them about things that may be out of their control, so why bother responding that you can't help their situation?

I think a 'no response' says that for them and they can move on to emails about situations that they can help with.

This is just my opinion, I'm not trying to speak for them.

Re: IS THERE ANY REASON THE MODS DO NOT ANSWER EMAILS ANYMORE.?

BalletBabe — Sat, 09 Nov 2019 18:29:35 GMT

@sunshine45 wrote:
have never had an issue with the mods when i email them at qvcsocialteam@qvc.com.
they are often quick to take care of issues that they can take care of or answering questions.

I also used to get quick responses. Not a happy customer. right now.

Re: IS THERE ANY REASON THE MODS DO NOT ANSWER EMAILS ANYMORE.?

BalletBabe — Sat, 09 Nov 2019 18:40:09 GMT

@KingstonsMom wrote:
Personally, I've never had an email to the Social Team ignored, in fact I usually get a response in about 30 minutes, if not sooner.

I think a lot of customers (not saying you) email them about things that may be out of their control, so why bother responding that you can't help their situation?

I think a 'no response' says that for them and they can move on to emails about situations that they can help with.

This is just my opinion, I'm not trying to speak for them.

@KingstonsMom You may be correct but the customer still deserves a response either way. JMO

Re: IS THERE ANY REASON THE MODS DO NOT ANSWER EMAILS ANYMORE.?

BalletBabe — Sat, 09 Nov 2019 18:46:02 GMT

Okay I take back my complaint. I just got a response. Thank You Alice!

Re: IS THERE ANY REASON THE MODS DO NOT ANSWER EMAILS ANYMORE.?

BalletBabe — Sat, 09 Nov 2019 18:48:04 GMT

@BalletBabe wrote:
Okay I take back my complaint. I just got a response. Thank You Alice!

@KingstonsMom @sunshine45 @SurferWife I got a response. So I am good now. Tis the season to be grumpy fa la la la la

Re: IS THERE ANY REASON THE MODS DO NOT ANSWER EMAILS ANYMORE.?

KingstonsMom — Sat, 09 Nov 2019 19:01:09 GMT

@BalletBabe

I do agree with you, some acknowledgement that they received and read a customer's email would be the polite thing to do.

I'm just saying that with all of the complaints (justified!) lately, I think they must be overwhelmed with emails about things that they can't do anything about, such as shipping issues, in process times, website changes, etc., etc.,etc., that they just move on to emails with problems that they can resolve.

That's just my guess and I could be totally wrong, but in no way am I saying that it's okay to ignore a customer for any reason, I'm just guessing as to why they would.

I think those issues should be addressed to corporate headquarters, as they are the only ones that can make a change.

I sure did.

Re: IS THERE ANY REASON THE MODS DO NOT ANSWER EMAILS ANYMORE.?

KingstonsMom — Sat, 09 Nov 2019 19:17:05 GMT

@BalletBabe

YAY! @Anonymous is really on the ball lately, LOL!

I was typing my above response to you before I saw your post, but I still wanted you to see it to understand my earlier post.

So glad you got resolution!

Re: IS THERE ANY REASON THE MODS DO NOT ANSWER EMAILS ANYMORE.?

BalletBabe — Sat, 09 Nov 2019 21:39:21 GMT

@KingstonsMom wrote:
@BalletBabe

YAY! @Anonymous is really on the ball lately, LOL!

I was typing my above response to you before I saw your post, but I still wanted you to see it to understand my earlier post.

So glad you got resolution!

@KingstonsMom Thanks IG I appreciate it. Yes, it makes you feel better when you get a response in anyway.

Re: IS THERE ANY REASON THE MODS DO NOT ANSWER EMAILS ANYMORE.?

Tribesters — Sun, 10 Nov 2019 02:56:30 GMT

@BalletBabe

I emailed today & received a response right away.

Re: IS THERE ANY REASON THE MODS DO NOT ANSWER EMAILS ANYMORE.?

hooked on books — Sun, 10 Nov 2019 03:02:32 GMT

They are probably getting as overwhelmed with emails as CS is with phone calls!😱

Re: IS THERE ANY REASON THE MODS DO NOT ANSWER EMAILS ANYMORE.?

BalletBabe — Sun, 10 Nov 2019 03:04:37 GMT

@Tribesters wrote:
@BalletBabe
I emailed today & received a response right away.

@Tribesters I did get a response from them. I posted that I did get response.

Re: IS THERE ANY REASON THE MODS DO NOT ANSWER EMAILS ANYMORE.?

BalletBabe — Sun, 10 Nov 2019 03:05:20 GMT

@hooked on books wrote:
They are probably getting as overwhelmed with emails as CS is with phone calls!😱

NO THEY ANSWERED ME. I AM GOOD. THEY RESOLVED IT.

Re: IS THERE ANY REASON THE MODS DO NOT ANSWER EMAILS ANYMORE.?

hooked on books — Sun, 10 Nov 2019 03:10:34 GMT

@BalletBabe, glad you got some resolution but can you and everyone imagine just how many emails the MODS must be receiving with all these issues at QVC?! I wouldn't want their job or CS either!!!

Re: IS THERE ANY mREASON THE MODS DO NOT ANSWER EMAILS ANYMORE.?

Mary Bailey — Sun, 10 Nov 2019 03:12:10 GMT

The Mods here are great. They are are the only reason I continue to shop here.