topic Re: Exemplary Customer Service in Customer Care

Exemplary Customer Service

Emmie1165 — Tue, 05 Nov 2019 04:48:22 GMT

As a VERY long time QVC customer, I recently had a rare problem with a relatively expensive health and beauty purchase. The merchandise arrived in subpar packaging, was opened and leaking. It appeared that I received someone's return merchandise. I decided to not go through the trouble to return the item, but did respond to the post of another customer who also appeared to receive returned merchandise. I received an immediate unsolicited response from QVC customer service, with an apology and a refund. I love watching QVC and will continue to be a loyal customer. Thank you for wonderful customer service.

Re: Exemplary Customer Service

SandySparkles — Tue, 05 Nov 2019 05:03:10 GMT

Congratulations on your good fortune! It is always nice to read a positive post regarding favorable customer service. Any interaction I have had with CS has been commendable as well.

~~~All we need is LOVE💖

Re: Exemplary Customer Service

Venezia — Tue, 05 Nov 2019 05:05:12 GMT

I agree; it's nice to hear positive comments. People are quick to complain, but I've always had very good customer service from QVC.

I'm happy to hear when others do, too!

Re: Exemplary Customer Service

dex — Tue, 05 Nov 2019 13:15:59 GMT

I have always had the best customer service too.I bought a bead bracelet and wore it to lunch with friends.The bracelet was a stretch type that broke sending beads flying everywhere.I called cs to explain that I had nothing to return but would like a refund and it was granted.They asked if I had picked up any beads but I hadn’t as they went everywhere 8ncluding under tables of other diners.

Re: Exemplary Customer Service

Gorgf — Tue, 05 Nov 2019 14:18:52 GMT

That is good to hear as I have dreaded calling them as not sure of the attitude I could get as have been treated rudely and curtly. Yes, they have a tough job and deal with complaints day in and out. Maybe CS is changing for the better. Good thing I only have to call a few times a year.

Re: Exemplary Customer Service

riley1 — Tue, 05 Nov 2019 16:14:54 GMT

I have always had great CS from the Q. They are helpful and courteous.

Re: Exemplary Customer Service

Montana — Tue, 05 Nov 2019 17:27:55 GMT

I have never had a problem with Customer Service or shipping. However, my good experiences have no impact on customers who do have a range of issues with QVC.

It gives me an uneasy feeling. I think: If it happened to them, it could happen to me.