topic Re: Can a moderator please help? in Customer Care

Can a moderator please help?

NicksmomESQ — Sat, 02 Nov 2019 01:44:06 GMT

On 10/25 I ordered a Halston french terry top. The delivery date was supposed to be yesterday 10/31. I got an email yesterday saying my order is delayed. I just checked my order status & the top is in processing!!

Can somebody please tell me what's going on. I ordered a top & was charged for shipping.It was supposed to ship but hasn't.I can't even cancel the order because no changes can be made.

I don't understand why a company as large as QVC has so many problems filling orders.

Re: Can a moderator please help?

Beth-QVC — Sat, 02 Nov 2019 01:55:12 GMT

@NicksmomESQ

I am sorry for the delay. I have sent a message to the warehouse to see if we can get further information and I will monitor this order this weekend. I will contact you if I receive any additional information.

Beth QVC

Re: Can a moderator please help?

NicksmomESQ — Sat, 02 Nov 2019 01:56:36 GMT

@Beth-QVC Thank you, Beth

Re: Can a moderator please help?

Kachina624 — Sat, 02 Nov 2019 01:57:01 GMT

@NicksmomESQ. You read the boards regularly so surely you've seen the dozens of complaints about orders not shipping. There doesn't seem to be a darn thing anybody can do about it. Due to the extreme secrecy of management, it's doubtful that even the mods know why. Maybe they're moving into the new warehouse?

It takes extreme patience to be a Q customer these days. It's got to get better soon.

Re: Can a moderator please help?

NicksmomESQ — Sat, 02 Nov 2019 02:01:47 GMT

@Kachina624 I agree with everything you've said. But if we don't keep complaining nothing will change.If I'm frustrated they're going to know about it.

Re: Can a moderator please help?

NicksmomESQ — Mon, 04 Nov 2019 23:06:15 GMT

@Beth-QVC Can you please give me an update on this order? It still hasn't shipped.

Thank you

Re: Can a moderator please help?

MalteseMomma — Mon, 04 Nov 2019 23:14:55 GMT

@NicksmomESQ wrote:
@Beth-QVC Can you please give me an update on this order? It still hasn't shipped.
Thank you

@NicksmomESQ

I'm so sorry for you.i am having the very same problems .It makes me feel like crying,honestly.

I'm trying to be faithful to the Q ,but everytime I place an order I get upset.

I have a food order that has been waiting for UPS pickup for a week,you can be sure that food item will go in the garbage!

Re: Can a moderator please help?

Beth-QVC — Mon, 04 Nov 2019 23:16:16 GMT

@NicksmomESQ

I have sent you an email.

Beth QVC

Re: Can a moderator please help?

NicksmomESQ — Tue, 05 Nov 2019 00:26:46 GMT

@Beth-QVC Thank you Beth. I appreciate your help.

Re: Can a moderator please help?

DAD — Tue, 05 Nov 2019 01:28:03 GMT

Same here mine are from 10-26 & still processing. This has gone on for over a year and for awhile it was better. Now it's the worst I've ever seen! If QVC can't get something shipped in nine days the customer should be able to cancel an order! I had some clothes I really needed for this coming Friday & Saturday & there's no way they will be here. I have a few favorites that I want to order & they don't have my size. With my luck something I already own will be a totally different size. Where is quality control these days?? You can order the exact size in different colors & they are all different. I have been refunded when it has happened to me. My time is valuable too!

Re: Can a moderator please help?

NicksmomESQ — Wed, 06 Nov 2019 00:09:41 GMT

Attention @Beth-QVC or any moderator who sees this. It's over the 24 hour time period that I was told my item would ship.It's still in processing!! I placed this order on 10/25!

Why is QVC having so much trouble shipping this item?They won't ship it & yet they won't allow me to cancel the order.This is no way to treat a loyal customer who spends a fortune shopping with your company.

Maybe it's time to rethink where I shop.

Re: Can a moderator please help?

gunnergab — Wed, 06 Nov 2019 01:18:18 GMT

Beth or any monitor-- OVER 2 WEEKS ago I ordered 2 pair of summer slacks on sale on a special. I am paying shipping , it was not free shipping day ,in fact it was several days before free shipping day. They have been in processing since then. I have called customer service 4 times with the last time Being treated very rudely. I have received emails stating I would receive it by nov 6. I even got an automated phone call that I would deffinitly receive it by nov 6. After my first call to c/s I have a note on my order that states it will be shipped by the holidays. I called and customer service and told me that would be by Christmas . Thats over 2 months. Another problem - I'm moving from pa. To south Florida. The house will be empty . I again talked to c/s about changing the delivery address and they said I could not do that ,it was my problem. With all you hear about packages being taken from porches especially at Christmas. This really bothers me. What about all the Christmas item including food being shown now, will they arrive at Valentine's Day or Easter ?. Please help me .i really would like these slacks , but when and if will they be delivered ?

Re: Can a moderator please help?

NicksmomESQ — Wed, 06 Nov 2019 13:34:06 GMT

@NicksmomESQ wrote:
Attention @Beth-QVC or any moderator who sees this. It's over the 24 hour time period that I was told my item would ship.It's still in processing!! I placed this order on 10/25!
Why is QVC having so much trouble shipping this item?They won't ship it & yet they won't allow me to cancel the order.This is no way to treat a loyal customer who spends a fortune shopping with your company.
Maybe it's time to rethink where I shop.

@Beth-QVC Or another moderator.I never got a response.Can You please look into this again.It wasn't sent out as promised.I'm beyond frustrated.

Thank You 🙏